Streamline check in and out! Need to rent? Please use this Uhaul location as they are always organized and trucks are always clean. We’ve rented twice in last two years.
Kelly KCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best U-Haul location I’ve used. Friendly and very quick in and out.
Steven MEveryone was professional and attentive. I would use this facility again
MARTIN SEast access. Fast service. And available trucks.
Dennis AGreat technical advice with outstanding setup.
KENNETH NI only clicked "no" on Were the personnel helpful because I dropped it off after hours - no one was there
John RCordial and helpful staff
MATTHEW TI am very tech savvy and your app/Qr code return process does not work well. I could not get the mileage/gas gauge photo to load from my iPhone. I had to use your built in exit button to abort the photo upload step. Many thanks for listening
DOUGLAS AThe staff and location was great, but the App experience was terrible.
WELTON BI picked up an enclosed 5x8. Immediately, I knew there was a tire problem, probably an out-of-balance issue. I took the trailer back the next day and explained the situation to Harry. I believe his remark after looking at the tires is, there is a little wear on one tire and we do not have any other trailers. he did not offer to change the tire. I said I am going to drive mstly highway speeds anyway so I did not want to wait around or go to another location to get a trailer. We brought it back the following Monday and informed the manager and he reduced the cost of the rental and understood our position.
PATRICK BWe love the convenience and pricing of this place. We keep coming back.
ROBERT JAlso very clean. The young man who helped me on my return also véry friendly. Good experience, all the way around.
GEORGE GNeed much larger lot for equipment
JOSHUA CStaff was friendly, efficient, and helpful.
DAVID SGreat service and very nice and professional team!
Taffarel HThe staff were all friendly and helpful -- this was my first time renting a U-Haul trailer
CHRISTOPHER SGreat service, helpful and friendly
JEFFREY LDrop off was easy. No issues
Paula RAll went as proposed. Truck and trailer operated perfectly. Staff was excellent. Very helpful and knowledgeable. Would use again.
THOMAS SThe trailer was well maintained but had some leaves and dirt inside the trailer . It could have been swept out better
GREGORY KThe online picture taking was not explained to me. The gas on the original contract was not documented correctly.
FRANCISCO PThe steering wheel was crooked did not drive straight was a little squirrely.
WILLIAM HI booked 2 uhaul box and when boxes got delivered my destination some of the furniture were damaged. The insurance company denied to pay anything as there was no damage to Uhaul box. This is pathetic how can they compare uhall box with furniture. I would suggest not to take any insurance as this is waste of money.
Amit RIn and out in 5 minutes.
JASON WWe had over 24 hours left on our rental and got 4 phone calls from them asking when we were returning the truck because they wanted to rent it to someone else.
SUSAN BQuick check in was awesome by employee.
BRIAN AThe only reason I didn’t give 5 stars is that there was equipment—trailers —in the handicapped parking spots. Being disabled, the distance between handicapped parking and regular was enormous, especially after a stressful move.
ROBERT C5 minute turnaround picking up and dropping off
ROBERT DChelsea was a great help!
MARY OAttendant was very nice and got me on my way in a very quick manner.
THOMAS KDid not have reserved equipment.
PATRICIA BQuick service!
JAN KI might have chosen excellent, but I knocked it down to two pegs due to just one aspect. I had ordered a dolly and was annoyed when told they didn't have one to give me. They asked if that was ok, and I said, well, I guess it has to be, because you don't have one to give me. I was hauling a bunch of items, including a whole lot of boxes, some of them heavy, to a storage unit. And sure enough, the walk to my unit was substantial, and I had no dolly to transport the boxes. Needless to say, it was a TON more work and took WAY longer than it would have if I was given the dolly I had ordered. So while that may have seemed like a minor inconvenience, it made the move so much more difficult on the back end especially.
WILLIAM RExcellent service!
JOHN DThe brakes were very very soft. Dangerously soft. The transmission defaults to "tow/haul" at start up. It would be nice for the attendant to explain how to drive the truck in normal drive mode, particularly when driving an empty truck off the lot. Tach was at 3,000 RPM on a flat road. I though the transmission was going to blow.
MARVIN CMany of the people at this location are excellent. Others come across a little too casual/unprofessional. Smoking while checking back in a truck, talking to each other about non-business activity while servicing customers, etc...
RANDAL DChelsea is so great to work with
DAVID REasy rental and easy to use equipment. Love the ramp on the smaller trailer. Helpful staff and convenient pick up and delivery
SARA SExcellent service which was also quick and easy! The condition of our the truck was clean and drive well. They had it ready for us and cool on a hot day. Checkout was efficient and simple to do and it was affordable.
DAVID MThe team at both stores in Balwin were fntastic
ROBERT BThe rep who helped us get the trailer attached was great. Very professional.
Carrie JThe staff were very friendly and helpful. They help you get what you need without trying to sell you supplies that you don’t need. They seem to enjoy helping customers.
JOSEPH LDid not have the equipment we ordered. Truck windshield wiper cleaner did not work and front bearing sounds like it is going out
JOHN A