Customer did not leave a comment.
Frederick SCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have the equipment we ordered. Truck windshield wiper cleaner did not work and front bearing sounds like it is going out
JOHN AEverything was great
ROBERT DStaff was friendly and quickly got us checked in and out.
CHRISTOPHER MEverything went well, friendly
JOHN HIt was great service and everything worked out! Always pay for the insurance, just because… it’s cheap and you never know…
JOHN SI was so impressed with how professional the Pick-Up location were! All the people made it easy and were extremely helpful in explaining to me about the trailer and what to be careful of while pulling it. I went from St. Louis MO to Chicago IL then to Holland MI, and the equipment performed perfectly. All in all, it was a great experience. Thank you
WILLIAM SEverything from your employees, equipment and services was excellent.
EDWARD GEveryone there was respectful, kind, funny, and polite, which left a great experience, and I would definitely use them again.
MARK TPick up/drop off were easy. Special shout out to logistics team. Wednesday I had to up size the rental. Logistics located & reserved the trailer.
KURT MNothing. Everyone was helpful and friendly. Great last minute rental.
THOMAS NReady, quick, and convenient
DEBORAH WStaff was amazing and helpful
KAVIN CAll good
LAWRENCE BGreat customer service. friendly staff and quick service.
Lloyd NGuys we’re very helpful. Was a hot Sunday evening right before closing.
holly eFast and simple. My only note is to double check all equipment requested is in the truck. Had to drive back for the appliance dolly but it wasn’t a big deal.
DANDREA JThe treatment from the employee was very good
HATEM OThe operators manual was missing, but other than that everything was good.
MARK CEveryone at this shop was overwhelmingly professional & personable. I arrived for a noon hitch, brake controller etc install. (95 degree day, feels like temp of 107 in the shop. These guys did an immaculate install. They cut no corners, period. Highly recommend this shop above others particularly because of the staff. Everyone has parts, these guys make the difference.
jc gKeep up the great work!
CAREY MEmployees were excellent.
Richard ANA
DAVID HBoth locations did a great job. Friendly and professional
LAWRENCE MVery pleased with everything
KEEVIN SDrop off location was incorrect. Had to call at the correct location to get it changed. It took a couple of call transfers to get it done. Added 15+ minutes to the drop off.
DAVID YThe U-Haul team was on point. Helpful, courteous, and well trained. Will rent from again.
Drew HIndividual employee who assisted me was awesome. Very helpful.
JAY CThis staff was so friendly and helpful, and made this process so easy and more importantly, uneventful. I will absolutely use Ballwin U-Haul for my next move!
JEFFREY HI made my reservation about a month in advance in Saint Louis, Missouri, which included a 20-foot truck, 12 pads, an appliance dolly, and a car trailer. However, my reservation was unexpectedly split — I was told to pick up the truck and pads in Saint Louis, while the appliance dolly would be available in Ballwin. Unfortunately, that turned out to be untrue. When I arrived in Ballwin, I was informed that all appliance dollies had already been reserved, and there was nothing available for me. It was frustrating to discover, despite planning a month ahead, that I couldn’t access everything I had reserved. This situation wasted a lot of my time. That said, I want to express my sincere gratitude to the employee in Ballwin who went above and beyond to help. Despite the issue not being her fault, she managed to locate an appliance dolly and provided it to me anyway. I would give her 10 stars out of five if I could — her professionalism and initiative truly saved the day. Lastly, I want to flag a safety concern: one of the straps on the car trailer was damaged. I only noticed this while securing my car, and it made me uneasy during the drive, fearing it might snap at any moment. Please ensure all equipment is thoroughly inspected for future customers. U-Haul is my favorite, but this time things didn't work out well at all.
Maurice TWe were charged over $100 for gas because they said we did not return it full. We have opened a complaint, but still have not heard back. We will never rent from this location again and tell anyone we know to not rent from there.
JAMES KALWAYS satisfied with the staff and your equipment! Thank you for making our day of service a good one!
RONALD HWould recommend you remind people what the ball hitch size is for trailer being rented as well as trailer light harness connector type.
BRADFORD WI had a great experience at this U-Haul location. I was about to drive a long distance to a different state, and the staff went above and beyond to ensure I was prepared. They helped me check the tire pressure, inspected the mirrors, and made sure I had all the necessary supplies to securely tie down my items. Their attention to detail and willingness to help made a big difference—truly excellent customer service!
VAMSHI KPersonnel wasn’t not helpful, I just did the drop off through the app so didn’t speak to anyone in person.
Alyssa KStaff was helpful once they decided to actually assist me. Music must have been really good on his ear pods.
MARK VI was extremely satisfied with the service I received!! Was in and out in no time! 😀
Cara LThe manager flipped the ball on my hitch for me.
JOHN MCarlos was great! No improvement needed. Equipment was clean and well maintained.
Lisa DThe staff that unhooked me was very good and helpful.
David GI had a connector put on my trailer hitch on 6/6-6/13 and a pull behind trailer for my SUV. Service was really fast and very efficient both at check-in and check out and I was very happy.
STEVEN MTransmission was in terrible disrepair and made driving the truck very difficult. Did not receive the value which was charged.
DARIN KNothing really. Online check in was quick and easy. The attendant was friendly and quick to bring out the keys.
John MStaff on both ends was friendly and efficient, providing a great experience.
DAVID SNo improvements. Fast service and knowledge were welcomed.
ALAN C