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Mike MCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent and speedy service by the Ballwin crew.
Dave RThe customer self return process. I had to spend 20 minutes to pull up my order because I couldn't from my tentative receipt or in the app. I eventually figured out to click on the order number from the original email reservation to even get the option to drop-off. Once I did, the process was simple to understand, especially for the pictures. I would recommend adding an option for self drop off on the app, when you arrive at the location, so you can click on it and go from there, similar to the self checkout option. I don't know if the bar codes are different on all vehicles, but it would be easy enough to scan after choosing a button for customer after hours drop off.
Melissa WThe calls and emails from U-Haul also were excellent.
David SA+ Service! The trailer handled my bags of mulch and dirt perfectly! Only $16!
LANDON BExcellent friendly service
Jeffery POverall, all employees were knowledgeable and very helpful. No issues. Smooth transaction at both ends.
JAMES JJames was awesome
James GUpgrade more of your cargo trailers from standard hinged doors to ramps. This is safer and helpful when loading heavy items on wheels.
Mark SGreat and friendly service, I am a repeat customer here as well. I love Uhaul ! they do great work. Thank you !
Phillip SThe location and customer service was great. The truck was clean, my only complaint was the truck was clearly older, which is fine for local moves but I wouldn’t want to drive it long distances. The truck had over 188,000 miles and you could tell. Which isn’t a bad thing but if I had to complain about something that would be it
Jake RI always try to book online, but it shows I would have to pick up at location 15 miles away. I call my location and they have what I need
Randy WExcellent service
MICHAEL BThis site is doing great
ADEBANJO PBoth the pick up and drop off were seamless. Both locations hitched and unhitched the trailer and helped with lighting verification! So simple! Highly recommend
ANTHONY KService was great
Scott CEquipment was broken. Delayed my move significantly.
MITCHELL JVery good experience, overall. Thank you or great customer service.
GARY KCounter checkin was professional and friendly. All parts ofvrental.process went wmoothly.
GEORGE SAll good.Excellent service
RAMAKRISHNA BExcellent customer service
LARRY SAssist with pre-trip inspection. The photos required, uploads and forms were a little troublesome and frustrating.
DAVID K10/10
LUCAS WIncredible service at this location. Top notch staff. Best U-Haul experience ever. Thank you. A million stars!!!!!!!!!!!!
TIMOTHY CThey met me outside at the truck and made the check in process even easier than the app.
Thomas BAll good.
RAMAKRISHNA BStaff good to work with
MARY HThe guys at the store make sure all our questions are answered. They also go above and beyond to help customers. I will always try to use this location for my future UHaul needs.
SAURAV GEverything went well, no recommendations for now.
MARY TThe U-Haul app is absolutely terrible.
Sean TEverything was fine.
William TYou need vans and smaller trucks that seat 3 adults.
NEAMATOLAH FThe whole rental/return process went smoothly. Equipment was in excellent condition.
DENNIS GAlways have a good experience there. Staff very helpful.
JAMES DThe trailer itself was very dirty but performed perfectly. The folks at this location were excellent! I was bombarded with phone calls telling me I could not rent a trailer; the employees sorted this out and rented me the trailer. I towed the trailer with a Jeep Wrangler for three hours and it performed PERFECTLY. My truck handled it PERFECTLY!
MARK ZExcellent service and ready when I got there.
BARRY MBeen using this place for over ten years Always good Thanks
RAED AThe whole process was better than expected.
DALE FMake check out easier. Or give a discount for doing it all myself.
NANCY Gkeep doin what you do !
THOMAS KDrop off was super easy. Staff was kind and efficient
THOMAS BDo the same things
MARK SReps were friendly and helpful.
Donald AI reserved a trailer online and completed the virtual check-in which saved a lot of time. when finished, I pulled around and parked the trailer in the same spot. I started the online drop-off process, but the guy came out and did everything for me without me even asking. That was awesome. Easy in, easy out, both times.
Donald BSuper quick and very professional. Great experience!
KEVIN D