Everything was good except for the drop off in Florida. I drove to the original drop off location in lake worth only to find it that my drop off location was changed. This was a surprise to me as I received no communication about this from U-Haul
WILLIAM TCustomer Reviews for U-Haul of Boynton Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s was perfect
David NNothing my whole experience was quick and easy. The customer service I experienced with every single associate I interacted with was wonderful. Special shot out to everyone at the Boynton Beach location, Beatrice and others whose names I don’t remember so kind and so helpful
GEORGE STruck rental are too high with all of the fees added.
Claudia JAlthough there wasn't anyone there at time of drop off, but prior to that they helped me also and when I called to verify about my drop off, they were nice over the phone.
YVA DGreat staff at this locaton
Roger MIf the truck you ask for is not available. Call the person not just go home. This way they don't waste their time.
JENSEN MThe owner was very friendly as always
DANNY FI will only use u haul veery family service easy to use. No bullshit in the truck gone
DENNIS PLimited parking. Had to leave car on the street.
THEODORE Tgood service team
JOHN CThe passenger rear inside was bald with metal bands showing. Tire went flat on the interstate and roadside had to change the tire late at night.
SCOTT RThere was a younger kid there that had horrible customer service Would not recommend this location to anyone
MARK MCheck tire pressure
Joan ZMercedes she's a nice persone i know her since 2014
ERNEST LI was very impressed with the service that Mercedes gave me. She was informative and looked to be doing the best for the customer the fitting to my electrical on my car, which I did not expect to have to do was done quickly and efficiently. I would recommend this store. As I said, Mercedes was great.
PAUL JJust right !
MARIA AEverything went smooth thank you
GABRIEL RThe best in town
GERMAIN VMercedes is the best! Has helped me may times!
CHRISTOPHER CExcellent customer service and fast service
WILFREDO RIt was average. I dropped off the trailer this morning after having taken the car off the transport and right away they sent a email confirmation. Later in the day around 5:00 p.m., I returned and dropped off the truck to that location, and now at 11:40 p.m. I still have not gotten an email confirmation about the truck being dropped off and received.
WILLIAM RMercedes and the other staff are always friendly helpful and knowledgeable. They should train your new employees on customer service and satisfaction.
Dan CGeneral Manager gave excellent customer service.
Robert FNo issues with the staff
DOUGLAS TAlways helpful best uhaul in palm beach county
JAMES BFriendly attention and quick
ERNESTO B😍
SONIEL JNice customer service
AMIN AGuys very funny
YVON JGreat customer experience each time.
HORACE STo small of an area. Was hard to back in the equipment being on a main road. Had to pull out into the main road to be able to back in equipment
TERRY PThe employees went above and beyond. I did not have the pin for my receiver and they loaned me one at no charge. We were able to get on the road and get the job done!
James BEverything was great!
Andrew HStaff was very friendly fast service and it felt that they care about what they are doing.
Daniel MVery Simple check in/ out process.
Angela WThe truck I rented was in horrible condition. The mirrors did not stay in the correct spots so you had to drive like you did not have them. The transmission stuck and from 30-40 mph it didn’t increase the way it should. Horrible experience for this rental.
TONI PEverything was fine when I returned the truck during after hours I use there app it was easy to return it all I did just downloaded the app take pictures and I got my receipt no problems.
ROLANDO MGreat staff! Parking for your vehicle if doing a local move is not on-site. There is street parking good for two hours.
BRIAN SCostumer service was cordial and helpful, everything went flawless
SANDRA SLocation is convenient and easy to find, close to Hypoluxo and 95 - which was great for me. It wasn't that the truck wasn't "Clean" but more so the truck was old, shook a lot, wasn't in good condition.
BETH GFast and courteous service
GILLIAN SThis location is great! The rental was quick and easy!
Jose LI wanted to rent the car Dolly for one day only and I was charged for two days. That is very unfair and I brought it back within the 24 hours and still got charged for two days. I will never do that again and I rented the same place before and drop off around the same area for one day And got charged for one day never again very unfair.
JOSE DDear U-Haul Customer Service, I am writing to formally file a complaint regarding my recent U-Haul booking made today. I originally reserved the truck at 445 SE 6th Ave, Delray Beach, as the website showed availability at that location at the time of booking. However, when I arrived there to pick up the vehicle, I received a text message stating that my pickup location had been moved approximately 7 miles away, in the opposite direction of where I needed to go. This unexpected change caused significant inconvenience and additional expenses. I had to drive an extra 14 miles (7 miles each way), which led to unnecessary fuel usage and extra mileage charges. Had I been informed earlier that the original location did not have availability, I could have made alternate arrangements. I believe it is unfair for customers to bear additional costs due to last-minute logistical changes made by U-Haul. Therefore, I am requesting a refund or credit to cover: • The additional mileage charges incurred (14 miles) • The fuel costs resulting from the detour • Compensation for the inconvenience caused Please review my reservation and trip details at your earliest convenience. I can provide the booking number, receipts, and any supporting documentation if needed. Thank you for your prompt attention to this matter. I look forward to a fair resolution and reimbursement for these avoidable expenses.
Umang PBetter communication skills with the representative and less attitude.
Danson SMake sure respect your customers car
OFFNODER BPersonel were great. Truck did the job. Lowas tricky. tricky.
PETER CParking at this location is very difficult, the 5x8 trailer that I rented was in good mechanical condition but very dirty on the inside. The staff was very busy very early in the morning but were accommodating and friendly. Overall it was a good experience.
MIGUEL MHad a pick up reservation at 7:00am got there at 7:30am the truck I reversed was not set up for pick up. Called the 800 number they were able to get me a smaller truck. Had to make an extra trip also I reversed a furniture dolly which was not in the truck made the move difficult. Unfortunately I will not be renting anymore trucks with U-Haul after this rented in the past always was a pleasure.
Joseph OVery helpful, well done. Thanks
JOEL MGreat service
JUNIOR NCustomer service needs to be improved. A certain manager or worker by the name Jade was extremely rude and unprofessional.
JOSIAS EI rented 2 Different vans and both were infested with German cockroaches. I fogged them overnight and they were still infested with roaches. Disgusting unclean unsanitary I will not be recommending this location ever!
Deanna COur recent experience at this U-Haul location was disappointing because of the lack of professionalism from one of the employees, Yamarious. When we arrived to check in our truck, he was rude, unhelpful, and dismissive, barely speaking, providing no clear instructions, and showing no courtesy or basic manners. We were simply asking questions to make sure everything was done correctly, but instead of helping, his attitude made the process frustrating and unpleasant. When we asked to speak with the manager, unfortunately she showed the same or even worse attitude, and instead of addressing our concern, she just said to another worker, “They are 38 minutes late.” Our issue was never about timing, it was about how we were treated as customers. To be fair, the employees who helped us when we first picked up the truck and when we dropped it off were courteous, respectful, and provided excellent customer service. Unfortunately, the check-in experience completely overshadowed that. I hope management takes this feedback seriously and provides proper customer service training for staff.
STEVE EI was told the vehicle had just less then half a tank when I got it.. I brought it back with the same amount of gas ( put $ in before I brought it back ) and was charge a crazy amount for gas. Unfair
David RCompletely informed people about late pickup instead of just having it on paper. That nobody reads that they're going charge you for a late drop off for $20. Which is absurd, which we were 10 minutes late? And also have better equipment. The truck drove like a tank.
BARRY W