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KELLIE DCustomer Reviews for U-Haul of Boynton Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people that work their always seem rude and has no customer service training.
Tony VIt’s was wowwww Good service A.C was super cold
ANAUDE JStaff is awesome.
GERMAIN VMake sure the vehicle is properly working and not defective and damaged. Walk out with customer and check the vehicle. Not having customer to come back to switch out the vehicle. That's unacceptable and not to give a discount on a vehicle that was unsafe.
DEBRA RCrowded drop off space, but staff were helpful.
Glenn WAs always, super efficient and friendly service, thanks
ROBERT NGreat customer service and immediate service and support
Corey DFine
Robert FAll was A1
ROLANDO VI was told by personnel that I returned equipment a day early, my account would be pro rated. Was not!
WILLIAM GThat Day when I check in to pick up the unit that person who Handle my paperwock was very un profesional.
VICTOR CThe truck was so ols and rusted out that nobody could move the driver's seat up so I could reach the gas peddle. I was put into another old smelly truck where the seat moved. But the AC would blow cold then hot intermittently. The staff is very kind, but only one person working the counter all 3 times I went to the store. The waits were long to get attended to.
SUSAN CGreat customer service, not every U-Haul is the same the last one I was dealt with their customer service was terrible. Will definitely be back this is my new spot. Continue providing excellent service.
STACEY CThis location is always a good place to move anything. The staff is always helpful. I lot of my family and friends go there for there moving supplies also. Great Job
MICHAEL PThe staff at the front desk was very helpful and she was knowledgeable about the rental and kind. The truck needed to be cleaned out it was filthy .
WILLIAM LNo, Customer Service. Poor Waiting Room. No air condition. Bad attitude.
Leonardo VKeep up the great service
Sharon WThe back was not cleaned from a previous rental, and the van smelled like cat piss
MICHAEL EI would not change the functions of that U-Haul location. It’s running like a well oiled machine. Congratulations to the employees that was able to make my experiences a delightful achievement!
BRIAN YI ordered a furniture dolly and you didn’t have any. I picked the truck up at 9 a.m. I could have used it.
ROBERT TEasy return, ample space to park for your ride.
SALLY DWe were given till 7/20 to return we returned at 10 am, appearently we were supposed to return at 9 am sharp which is the minute they opened. Because we didn’t we were charged a $40 fee. Beware of their hours
JACOB PMercedes was amazing! She definitely knows what she is doing and runs the operation smoothly and efficiently.
Alaina MMade reservation a week prior to pick up for self checkout was not able to access my truck until they opened and when asked why he said no one assigned truck. When I asked why since I made it a week ago he had no answer or no apology for the inconvenience. The truck was filthy inside. I usually rent from this usual with out any issues.
KIMBERELY PThis was my third or fourth time using this location. I never have been disappointed. They are the best. I won’t use anyone else.
THOMAS FVery professional
Kathryn MExcellent as always, Thank you
Robert NGreat staff
GERMAIN VI rented a cargo van but the back door jammed up unfortunatly.
KAREN HYou guys always have plenty of equipment in great condition.
VICTOR SAlready improve enough for the next customer
FRANCINET FQuick in and out
NATHAN EBooked a 6:00am pick up with app. Trucks all blocked in had to wait for location to open.
RICHARD LVan inside and out was dirty
EDWARD STrailer should have a kickstand for when it is not attached to car. Also, no pin was provided to make sure hitch didn't pop off, we added one ourselves for safety. Truck was full of dirt and leaves, we swept it out so our furniture didn't get all dirty. All workers were super friendly and kind.
RACHEL HThe guy who was supposed to be helping with the drop off outside was too busy on his phone to help me back up. When I asked for his help he yelled at me and walked off while texting on hos phone. The employees inside were helpful and courteous.
Maryse JI love this U Haul location. Every one is very friendly and helpful. Great management!!!! I will be back here to rent again.
DAVID CThis location has the worst customer service. Manager Mercedes is terrible she should not be a manager. She’s rude disrespectful and unprofessional.
ERNEST Deasy in and out.
JEFFREY Bexcellent service
RUBEN DThe whole experience of trailer rental is great at this location and the guy who hooks you up outside is a great guy
Robert NPaid for blankets but never load them in the truck
SERGIO GI go out of my way to this location because of the service. They are friendly and do an excellent job, period!
TIMOTHY DThe staff was organized and efficient and so VERY friendly and helpful.
SHELLEY AI was overcharged poor attitude from the Mercedes the manager charged me for 2 days instead of 1 day and charged me for not dropping it off with the right gas This needs to be fixed.
JAMMIE DGreat staff in the office and during pickup and return.
ESTHER KThey are awesome.
GERMAIN VAll went very well. I recommend them highly.
CHRISTOPHER SOnly issue is that the trailer door that rolls up is very dangerous if you have your hand at the top of the door when it rolls up....it almost took my finger off. I'm sure there are a lot of injuries from that door.
David CI schedule this rental per 1 week before, but when I was pick-up the truck and dolly were not available, it was available 6h after, because that I missed $700, and your department did not get any offer for me. It was so bad experience!
MAICON TThe lady working the desk was incredibly rude and dismissive
PATRICK TExcelente
LUIS Cwhy was given a hard time about returning a busted trailer ? then they decide to rent the same trailer out again without looking at it!?!
DANIEL MTruck had an exhaust leak. Cost much more in fuel than it should have.
JERRY RI rented from this location in the past and they do a great job. Very convenient location.
JEFFREY HThe app experience was awful. The app kept freezing during check out and check in process. I was forced to go to front desk at check in because I couldn’t do it.
Diego RI think this location is very good. The people who work their are very friendly and the service is great, I'm in and out very quickly, no waiting. Highly recommend this location - Trucks are clean!!!
DAVID Ceasy in easy out, nice employees
LAWRENCE ZI rent here all the time for my business. Mercedes, the manager is awsome! She is very friendly and always gives me good friendly service.
DAVID CNothing, just keep doing what they are doing. Repeat customer
HANS K