Customer Reviews for U-Haul of Brighton

Rating:

5.0

Excellent service. Nice notice on returning truck.

Rating:

5.0

The guys were super nice and even helped me hook up the trailer. They did all the work for me. I really appreciated everything. Not sure of their names, but they were very kind and easy to work with and accommodating.

Rating:

3.0

Dirty windows, filthy windshield and NO windshield washer fluid.

Rating:

5.0

Easy Peasy!

Rating:

5.0

💯💪

Rating:

5.0

Angel the woman at the front desk was extremely helpful and patient! She explained everything easily and was very friendly. I have had to rent elsewhere and nobody compares to the front desk administration like Angel . I hope she gets the praise she deserves

Rating:

5.0

Ok

Rating:

3.0

The boxes were wet - I think they were stored outside. But staff were incredibly friendly and nice.

Rating:

1.0

I don't recommend it to anyone.

Rating:

5.0

Smooth rental & drop-off in Pawcatuck RI. No hassles!👍👍

Rating:

5.0

Very convenient to where my daughter moved. Drop off was simple and staff were very helpful.

Rating:

5.0

Truck is clean but outdated, heat constantly still on even when is off.

Rating:

3.0

The van console including cup holder and dashboard should have been wiped down prior to use. There was nowhere to park my car. Pick up and drop off of the van went smoothly.

Rating:

4.0

Nothing they will like it it's nice and clean u guys are very nice to us .

Rating:

3.0

Keep wiper fluid in the trucks maintained. It was very hard to see with the salt and dirt from the roads.

Rating:

5.0

Thanks ! Staff was helpful and supportive

Rating:

1.0

See my other survey. Uhaul is incredibly confusing and bureaucratic to do business with. Multiple emails and text confusing differential contracts. I am pursuing the charges levied against my credit card vigorously by contacting the Illinois Attorney General

Rating:

3.0

The vehicle was very dirty

Rating:

2.0

The van was extremely dirty and the windshield wiper fluid would not work throughout my 1,200 mile trip. When I dropped it off and told the of this, I was told that the manager would call me in the morning which did not happen. I tried to call later that day and somehow ended up with customer service.He told me that the van does not show that it was turned in. He filled out a complaint and connected me back to the location. I spoke to somebody and they told me that the manager would be back soon and he would call me back asap. I still have not received a call.

Rating:

5.0

Employee smell of marijuana

Rating:

5.0

Easy moving with the lowest price on the market and so easy using the u-haul app. You make your reservation on the desired day and time pick up the truck or trailer and you can see the time to drop off on the u-haul app I highly recommend u-haul

Rating:

5.0

Is the best

Rating:

1.0

Why am i BEING BILLED AGAIN FOR FEBRUARY 15 WHEN i RETURNED THE TRUCK ON FEBRUARY 11 AND WAS BILLED AT THAT TIME. nOT HAPPY ABOUT THIS DUPLICATE. hOW WILL YOU CORRECT THE DUPLICATE BILLING??

Rating:

2.0

Location is great but I received a dirty truck. The interior cab had cigarette ashes everywhere, sticky fingerprints on the steering wheel and trash tucked between the wall and seat. There were no vans in the city available so 10' box trucks were the only option.

Rating:

5.0

Pleasant and courteous attendant. Very quick check in/out.

Rating:

5.0

The staff, especially Angel, was extremely helpful!

Rating:

4.0

They were a little understaffed and unusally busy on Saturday, 1/31, but David was great once he attended to us.

Rating:

5.0

Excellent efficient service thank you

Rating:

1.0

The customer rep at the store was nice. Genuine caring and good dude. The reps I called on the phone were also caring and decent. The problem is I was waiting to get this done and charged for over 3 days. I had to go back to the store because it wasn't getting done. The rep at the store shared there was no email associated with my account. All of this has been terrible and I'd like some compensation for my mileage, and the 2.5 hours it took to get this done on my end.

Rating:

4.0

Team member at this U‑Haul location was courteous and efficient. The truck was clean, well‑maintained, and ready on time. Pickup and drop‑off were quick and seamless. Dedicated customer parking would be very helpful, but was not available due to the large amount of rental trucks/equipment on the lot.

Rating:

5.0

it was great and the team in place was very helpful and friendly

Rating:

1.0

Had a long wait with only 2 people ahead of me in a line. The person that checked me in seamed not to know what he was doing and took a long time. After leaving, realized he had forgotten packing blankets, after returning, the same person came out with an armful of unfolded blankets and handed them to me. No apologies for forgetting them or anything. As I was walking away, the person ahead of me returned because the same person had forgotten to give him a dolly.

Rating:

5.0

After hours drop off in a snowstorm was challenging. Taking photos of vehicle at night in a blizzard was difficult

Rating:

5.0

mobile pick up sucks there should be someone avaliable to assist with it i came at 7.30 am to pick up and was not able to doit because someone park the truck on the exit and i had to wait until 9am for some one to open and move it

Rating:

4.0

I went online and was quoted $55. I thought it was all paid for. I signed up for mobile to just make things quicker. I get there and of course I had to go to the customer service desk inside. Two people were in front of me so that sets me back a half hour. Then all of a sudden the charge goes from $55 to a $160 hold on my card. I feel like the $19.95 advertising needs to be taken down. It’s not even close. $2.19 per mile driven is ridiculous. $12 for a state/city fee. $1 for an environmental fee? What even is that?

Rating:

4.0

The wiring of the trailer had a fault during the trip and delayed the trip as I had to figure out if I could continue with the trailer lights as they were.

Rating:

3.0

Truck was dirty in the back Charges was added without asking like $15 insurance

Rating:

1.0

I received an email receipt indicating that a U-Haul reservation was booked in another state using my account. This is a very serious privacy and security concern, as I did not make this reservation and my personal information was clearly used without my authorization. It appears that the employee processing this transaction did not properly verify the account holder’s identity. Had appropriate verification steps been taken, it would have been evident that the individual booking the reservation was not the account owner. All customer information should be thoroughly verified before completing any transaction to prevent unauthorized use and protect personal data. I am requesting an immediate review of this incident and clarification on how this occurred, as well as what steps will be taken to ensure this does not happen again.

Rating:

1.0

Charged me 25 dollar cleaning fee. There was no mess period. Scammers.

Rating:

5.0

Easy in and out process, team was friendly to work with and truck worked well

Rating:

5.0

All good.

Rating:

5.0

Friendly, efficient staff. Best U-haul location I have used.

Rating:

1.0

Nobody there to help, had to remove trailer by myself , lot was icy and person there was of no help, I would never drop off or rent from this place

Rating:

1.0

Super expensive, will go with Home Depot in future

Rating:

5.0

Everything was great! My only comment is that I don’t understand why we had to return it to a different location. It would have been much more convenient to bring it back to this location.

Rating:

1.0

They charged me more than actual mile

Rating:

3.0

Hello. I think i got charged wrong amount. Would you refund or adjust amount for me please. Thanks. Wissanu T

Rating:

3.0

Staff gave us the wrong number to call to report a small accident. Otherwise OK.

Rating:

5.0

There was an immediate need for fuel when I picked up the truck. The fuel alert light was on. I had to seek the nearest open Mobil station on a Sunday morning, which, while not too far, probably added 3 miles to the cost. The minimum remaining fuel requirement should be a quarter tank or more. Other than this it was en excellent experience. I picked up the truck on the 24/7 app - easy and reliable - and returned it with a key drop-off at the open store. The receipt email arrived within an hour.