Customer Reviews for U-Haul of Brighton

Rating:

4.0

The people at the location are pleasant. Returning the vehicle after the office has was closed was not a pleasant experience. The app was not a well designed user experience with broken URL's. The people, 5 stars. The app, 1 star.

Rating:

5.0

Everything was fine. On time.

Rating:

5.0

Keep coming they are good place to rent uhaul

Rating:

5.0

I rented an appliance dolly and I'm very happy how quickly the pickup & return process was. And the dolly was well worth the rental.

Rating:

5.0

The service was superb

Rating:

4.0

Tire pressure monitors were broken. Left cigarette lighter did not work.

Rating:

5.0

I'v Rented from Uhaul for many years and this office was great, office people were pleasant, the yard person, and return, they made everything EASY

Rating:

5.0

The woman that did my check in was extremely pleasant and helpful!!! She was professional and very informative. Because of her I would recommend the store. The trucks check engine light was on and it needed air in the right rear tire. I wasn't going far and I had people waiting so I took that truck. Again, this was not the front desk responsibility.

Rating:

1.0

Bad service. Employee was on phone with friend whole time

Rating:

5.0

Everything went smoothly, no issues, Angelisa is a legend.

Rating:

5.0

Great Friendly and fast service on check out and check in. Would highly recommend

Rating:

1.0

Inspect the equipment before release. I was also told the equipment will be there but it wasn’t had to drive far to another location.

Rating:

3.0

I filled the van with gas from the gas station next to Uhaul up to 1/2 tank, which is the level it was when I rented it. When I returned it it was parked on a downhill slope and appeared to have less than 1/2 tank. I did not appreciate being charged $17 for fuel when I had already filled it. Please remove the fuel charge from my invoice or I will dispute it. Thanks.

Rating:

5.0

only one person waiting on customers need more

Rating:

1.0

You people are stupid. I called yesterday and I spoke with someone. You'll have the wrong email. I did not rent any vehicles yesterday. You better get this fixed because I did call and the gentleman. I don't know if he's a gentleman. I think he's stupid. Said he was going to call me back and never did get this shit fixed

Rating:

5.0

Friendly, helpful staff. Easy pick-up and drop-off.

Rating:

4.0

Very professional staff, super service

Rating:

5.0

Very helpful staff!

Rating:

1.0

Worst experience of my life. Lot was full on return. No one to help. Will never be using u haul again.

Rating:

1.0

I was incorrectly charged for both keeping the truck 24 hours after it was already returned properly and a towing fee that did not belong to me.

Rating:

3.0

I'm not thrilled with the way the equipment is furnished. Today, several of the components on the dash weren't working including the power outlet. There were several cables and wires dangling down in recessed areas beside the steering wheel. It was strange. The staff are friendly, competent, and helpful; no complaints there!

Rating:

5.0

Great service … lost my key and they found it for me

Rating:

5.0

Customer service was Outstanding!!!

Rating:

5.0

Great service at both locations.

Rating:

5.0

The person who helped me was friendly and helpful.

Rating:

3.0

When I pulled up they said “ok your done”. For someone like me I would’ve wanted a bit more direction and would’ve liked signing off on the mileage and gas, instead of just leaving it in the parking lot and walking away.

Rating:

5.0

Nothing

Rating:

3.0

Man they don’t accept Apple Pay at all and they forced me to get their own uhual insurance even when I have my own car insurance which covers this btw still and also they made me late I had a 7 am reservation guess what time I got the uhual 7:54 am even when I was there at 6:45 am still

Rating:

2.0

We were dismayed to learn long after leaving the lot with the truck that all the tires were significantly underinflated and one of the brake/directional lights was out. This added unnecessary danger to our trip as one of our tires then blew out requiring roadside service and we had to have a vehicle follow us on all roadways to ensure safe turn signaling. We would have expected that these routine maintenance checks would be performed before we were given the vehicle.

Rating:

1.0

Charged for gas when we filled it up to the same starting level. Contract said the truck had more gas than what it started with. Scammers.

Rating:

1.0

The truck they rented me was low on oil, the dashboard light started flashing add engine oil and I could smell smoke so I returned the truck to the first U-Haul dealer I came to. I was forced to return to Boston and rent a different truck the next day

Rating:

5.0

Staff was very helpful and professional. It was busy and the wine was long, but using the app to check check-in was very helpful. Your app is glitchy and doesn’t always upload photos, which can be frustrating. Otherwise the experience was great.

Rating:

5.0

Make the app usable for pickup

Rating:

4.0

Very good experience overall. However, mobile pick up wasn’t working so I had to wait until they opened the store. Other than that, it was a good experience.

Rating:

3.0

The whole experience was good. A bit of a wait and receptive staff. I do have a rattling sound coming from the back of my car that wasn’t there prior to installation. But I can call the facility should it persist.

Rating:

3.0

The truck’s gas was basically on empty when we received it.

Rating:

2.0

For starters my vehicle was towed while waiting for the keys. They would let me come back later to pick up the truck and I also had to use a pry bar to close the cargo door. Worst U-Haul experience ever

Rating:

1.0

Your employees claim they couldnt find key for vehicle. I have informed police department in case a van goes missing in a few months.

Rating:

4.0

The folks on site were terrific.

Rating:

3.0

Fine service, friendly employees. The truck was clean and well maintained, no issues.

Rating:

5.0

Great customer service at the desk

Rating:

3.0

What’s the point of advance ordering if they can change your pickup location and order?!?! I placed the order one month prior to my move date. If you order a pickup location in Brighton for example, they should change you pickup location to Upton (40 mins and 32 miles away) Also the utility cart I ordered was not available. They had given away the last one! WTF! I’m moving a wash and dryer…. A hand cart or furniture mover is not going to work.

Rating:

4.0

When I arrived to pick up my Uhaul that I had reserved for my move, the Uhaul center was sold out of vehicles. Angel and David, two of the employees there, were kind enough to vouch that I receive the next incoming vehicle, as it was the only day I could move to my new apartment. Angel and David were amazing as they worked with other customers that didn't have their vehicle available due to overbooking. I was frustrated with Uhaul for overbooking, but so grateful for Angel and David for their help, they were amazing and lifesavers!!

Rating:

5.0

The app crashed so I had to talk to the desk

Rating:

5.0

I honestly think there is nothing at this time, the service was excellent. I never had any problems at uhaul. congratulations...

Rating:

1.0

You need bettee signage and directions for off hours drop off. The lot was so full due to poor parking and unclear instructions that out truck barely fit into the lot, and there were still more trucks being dropped off. While there, I met another customer who COULD NOT GET TO THEIR RENTAL because it was entirely blocked off by other vehicles. Horrible organization. Either make it very easy and clear to drop off and pick up without your staff there, or do not allow off hours pick up and drop off. It's really that simple.

Rating:

5.0

Moving in the boston area this time of year is difficult to say the least. Angelisa at the Brighton location was so helpful and kind. She put a smile on my face through a very rough day of moving.

Rating:

5.0

Check on was painless. Nice lady at the counter. Easy drop off. Kelvin very efficient & knowledgable.

Rating:

5.0

I returned on Tuesday 8/18/26 at 10:30am. A day early. Can you refund me the days difference please

Rating:

3.0

Not clear I would recommend. It was short-staffed. I got there shortly after 7 a.m., was third in line, and had to wait about 20 minutes. Person at the desk had to get the trucks ready too, so left us waiting. I had ordered a handtruck, but there was none. Person behind the desk said there was a shortage in Mass. Truck was so grindingly loud that I went on line to make sure that the emergency brake was off. I used the truck for such a short distance that I didn't fill up the gas. Thank heaven I didn't. UHaul did not explain that I started with a half tank - even though I had a conversation with the UHaul person on where to get gas when I was done. I did not know that I started with half a tank until I got home and saw the paperwork that had been emailed to me. I would have filled the truck, I would have paid for half a tank, and I think I would not have been able to recoup that expense. The emailed paperwork said I used only 1/8 of a tank.

Rating:

2.0

The airconditioning did not work in the truck. The truck had an empty tank when I picked it up. I was told I would get a discount when I returned it but this effectively raised the price I paid for the rental. This is very unfair. It was inconvenient for me on a very busy morning to have to find a gas station and I ended up paying more for this inconvenience. This leaves a very bad taste in my mouth, I feel like I was scammed. The staff were professional and efficient but these other issues ruined it for me.

Rating:

3.0

I decided against it; the price was extremely high. I couldn't make sense of the price relative to the mileage.

Rating:

1.0

Both the pickup location and the drop off location changed. I was informed of the pick up location changing less than 24 hours before the pick up, and I was literally never informed of the drop off location changing. I had to drive extra to get to the drop off location and it was a huge waste of time.