Truck cabin smelled of weed and was not really cleaned. The A/C was also not cooling. Yall should really give better maintenance to the trucks. Also the fact that it was given to me with only a quarter tank of gas wasn’t great. Truck space was great though and the employee I talked to was really nice.
Gabriel RCustomer Reviews for U-Haul of Brighton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young gentleman who took my trailer was very friendly and helpful.
HOWARD FTeam running the Brighton location did a great job. It was the smoothest pickup and drop off I've had with UHaul. No issues with equipment availability and I was able to drop off using the app.
Robert EThey are always great.
Javier DGood spot.
SAMUEL MEquipment/truck was clean and generally maintained, but it was very difficult to maneuver. The gear shift was very finicky and the emergency break got stuck at one point. Would recommend for U-Haul to test drive their vehicles either more frequently, or adjust criteria for passing vehicles.
Susan NParking space for people who rent the truck. Also, the truck should be allotted to all person - not on the first come first serve basis.
Kunjan MSuper easy drop off process. Pulled in and they guys showed me where to park and unhooked me and signed me out. Excellent and professional!
Robert FThe guy who helped us out was amazing Ty bro for making our move possible
Samantha SHi, This location did NOTHING wrong. It was the entire company as a whole. You pay people minimum wage yet have the slowest of internet, computers, etc causing lines out the door thus causing customers to be mad at staff when in reality it’s you corporate lions who sit at a big desk raking in money while the little people do your work and receive the brunt of complaints. You should be ashamed of yourselves. Im disgusted & will never go with this company again. Signed, a masters level educated human who is so tired of corporate bullshit.
Ariana BLocation is great. It was a Saturday am, so a lot of customers, but both check in and out would have been faster without using the app. To finally get to my approval stage on the app, I had to get an agent involved by chat after a few minutes to get approval. Also, when you check in manually, they give you the key and tell you exactly where the truck is located in the lot. When you use the app, once approved, you get a truck ID which you need to find in the lot. A lot with a many trucks the same size as yours can make this a bit time consuming. Then when you find your truck, you need to go back inside, and ask the busy agents at the counter to give you the key. The agents were very responsive regarding the key, but I think I will be using the counter next time, even if they are six people ahead of me in line!
Jerome SClean truck! Nice staff!
Junjun LThe two carts I reserved were not available and this forced us to have to buy one. There has to be a better way, this is a common issue.
NELLY APerson behind desk was not very helpful
RICHARD CStaff was friendly and helpful, despite the fact that an issue came up with a parking ticket that my son, who was the second driver, had two years ago. Apparently it got flagged in the system even though he paid it two years ago in a timely way (during. his own move with a u-haul in NYC). The fact that this can even happen was very upsetting. I didn't even know at that point if I could rent the truck or what I would do if we could to get it sorted because it was my daughter's move out day from college, and in Boston there would be no other rentals available. We did not even know WHOSE problem it was until I called the uhaul number the customer rep gave me and sat on hold for 35 minutes after U-haul said it would be a five minute wait on the answering line. That was a BAD experience for me, because I was not the one with the ticket, yet MY rental got delayed. U Haul needs to make sure customers understand this policy if one of the people potentially driving has an unpaid ticket. The guy at the counter, who was very nice, said it happens all the time. All the time?? SHAME ON U-HAUL!!!! This is a terrible policy. I If I had known, I could just have rented the truck in my own name and driven. But once my son's name was tagged to the rental, it got flagged. Since we didn't know WHOSE name was flagged, we were stuck. Moreover, it was UHAUL's FAULT for NOT CLEARING THE TICKET that was paid 2 years ago in a timely way. If you can't clear the tickets that were paid TWO YEARS AGO on your own lousy system then don't hold us accountable. Very Stressful when you are moving on a timetable. So U-Haul gets an F for rental policy but the office manager was very nice and understanding and tried to help us out. HOWEVER, UHAUL policy also let us down when I was told I would get a 10 foot box and we were "upgraded" to a 15 foot truck. I do not WANT OR NEED such a truck. I do not want to drive such a big truck. But I was stuck because U HAUL cannot guarantee anything until 24 hours before the truck is delivered to a pick up location. So, essentially, I had to take this truck I did not want. SHAME ON you, U-Haul. I rented the truck 2 months in advance, and you could not guarantee it?? I would think again before renting from U-Haul not because of the service team but these terrible policies.
robert gNo notes! All three of the people I spoke to at pick up and drop off were friendly, knowledgeable and helpful. Thanks!
Justin COnly one person at that time, but she was great.
John AWoman at sales desk talks too quickly and it was hard to understand her. Had to ask her to repeat herself multiple times.
Meghan ONo real issues here. I was told that the final receipt would be emailed to me 'in a few minute' but did not receive it until the following morning.
Martin GHelpful and friendly staff.
MAURICIO ZI returned equipment after hours, so I did not interact with any staff. The location seems well maintained and safe.
JONATHAN LWhen I arrived the truck I was assigned was blocked in and I was given a new truck. When I went to return the truck I hadn’t been reassigned the correct truck in the system and consequently was charged for more miles than I drove because the wrong odometer was being tracked.
Nicole SEverything went smoothly.
PUZANT CHelpful and quick . Professional excellent customer service from All the staff
WANDA CGreat costumer service.
ROSVALDO SThe app sucks. Triednto extend mynrenral like tenntimes. But it wouldn’t let me. So it is definitely not a good app
Jillian MSuper easy to get a van. The whole experience was stress free.
Andrew NWoman at the counter has always been very helpful and fully explains contract - great job
Michael MHow do I get a final invoice? I didn’t use as many miles as estimated.
Stephanie HEl carro estaba susio .con arena de construccion .y el bomper esta medio botado de enfrente y cuando ago la maniobra de un cruce topan las llantas en el plastico del bomper y asen ruidos las llantas que escandalo se escucha
OSCAR PExcellent service. Nice notice on returning truck.
Peng ZThe guys were super nice and even helped me hook up the trailer. They did all the work for me. I really appreciated everything. Not sure of their names, but they were very kind and easy to work with and accommodating.
Matthew DDirty windows, filthy windshield and NO windshield washer fluid.
Edward bEasy Peasy!
JAMES O💯💪
Hudilfido GAngel the woman at the front desk was extremely helpful and patient! She explained everything easily and was very friendly. I have had to rent elsewhere and nobody compares to the front desk administration like Angel . I hope she gets the praise she deserves
Dennis NOk
JUAN RThe boxes were wet - I think they were stored outside. But staff were incredibly friendly and nice.
Chanlynn LI don't recommend it to anyone.
RENATO NSmooth rental & drop-off in Pawcatuck RI. No hassles!👍👍
NORMAN DVery convenient to where my daughter moved. Drop off was simple and staff were very helpful.
CHRISTIAN BTruck is clean but outdated, heat constantly still on even when is off.
PETER LThe van console including cup holder and dashboard should have been wiped down prior to use. There was nowhere to park my car. Pick up and drop off of the van went smoothly.
LISA SNothing they will like it it's nice and clean u guys are very nice to us .
MAURICIO ZKeep wiper fluid in the trucks maintained. It was very hard to see with the salt and dirt from the roads.
Trevor FThanks ! Staff was helpful and supportive
RON GSee my other survey. Uhaul is incredibly confusing and bureaucratic to do business with. Multiple emails and text confusing differential contracts. I am pursuing the charges levied against my credit card vigorously by contacting the Illinois Attorney General
Stephen OThe vehicle was very dirty
HENRY MThe van was extremely dirty and the windshield wiper fluid would not work throughout my 1,200 mile trip. When I dropped it off and told the of this, I was told that the manager would call me in the morning which did not happen. I tried to call later that day and somehow ended up with customer service.He told me that the van does not show that it was turned in. He filled out a complaint and connected me back to the location. I spoke to somebody and they told me that the manager would be back soon and he would call me back asap. I still have not received a call.
david gEmployee smell of marijuana
JOHNNATAN TEasy moving with the lowest price on the market and so easy using the u-haul app. You make your reservation on the desired day and time pick up the truck or trailer and you can see the time to drop off on the u-haul app I highly recommend u-haul
CLEIDSON SIs the best
ANIBAL DWhy am i BEING BILLED AGAIN FOR FEBRUARY 15 WHEN i RETURNED THE TRUCK ON FEBRUARY 11 AND WAS BILLED AT THAT TIME. nOT HAPPY ABOUT THIS DUPLICATE. hOW WILL YOU CORRECT THE DUPLICATE BILLING??
ROBERT PLocation is great but I received a dirty truck. The interior cab had cigarette ashes everywhere, sticky fingerprints on the steering wheel and trash tucked between the wall and seat. There were no vans in the city available so 10' box trucks were the only option.
ASHLEY DPleasant and courteous attendant. Very quick check in/out.
Francis MThe staff, especially Angel, was extremely helpful!
WILLIAM TThey were a little understaffed and unusally busy on Saturday, 1/31, but David was great once he attended to us.
ERIK BExcellent efficient service thank you
Amber T