Customer Reviews for U-Haul of Brighton

Rating:

3.0

What’s the point of advance ordering if they can change your pickup location and order?!?! I placed the order one month prior to my move date. If you order a pickup location in Brighton for example, they should change you pickup location to Upton (40 mins and 32 miles away) Also the utility cart I ordered was not available. They had given away the last one! WTF! I’m moving a wash and dryer…. A hand cart or furniture mover is not going to work.

Rating:

4.0

When I arrived to pick up my Uhaul that I had reserved for my move, the Uhaul center was sold out of vehicles. Angel and David, two of the employees there, were kind enough to vouch that I receive the next incoming vehicle, as it was the only day I could move to my new apartment. Angel and David were amazing as they worked with other customers that didn't have their vehicle available due to overbooking. I was frustrated with Uhaul for overbooking, but so grateful for Angel and David for their help, they were amazing and lifesavers!!

Rating:

5.0

The app crashed so I had to talk to the desk

Rating:

5.0

I honestly think there is nothing at this time, the service was excellent. I never had any problems at uhaul. congratulations...

Rating:

1.0

You need bettee signage and directions for off hours drop off. The lot was so full due to poor parking and unclear instructions that out truck barely fit into the lot, and there were still more trucks being dropped off. While there, I met another customer who COULD NOT GET TO THEIR RENTAL because it was entirely blocked off by other vehicles. Horrible organization. Either make it very easy and clear to drop off and pick up without your staff there, or do not allow off hours pick up and drop off. It's really that simple.

Rating:

5.0

Moving in the boston area this time of year is difficult to say the least. Angelisa at the Brighton location was so helpful and kind. She put a smile on my face through a very rough day of moving.

Rating:

5.0

Check on was painless. Nice lady at the counter. Easy drop off. Kelvin very efficient & knowledgable.

Rating:

5.0

I returned on Tuesday 8/18/26 at 10:30am. A day early. Can you refund me the days difference please

Rating:

3.0

Not clear I would recommend. It was short-staffed. I got there shortly after 7 a.m., was third in line, and had to wait about 20 minutes. Person at the desk had to get the trucks ready too, so left us waiting. I had ordered a handtruck, but there was none. Person behind the desk said there was a shortage in Mass. Truck was so grindingly loud that I went on line to make sure that the emergency brake was off. I used the truck for such a short distance that I didn't fill up the gas. Thank heaven I didn't. UHaul did not explain that I started with a half tank - even though I had a conversation with the UHaul person on where to get gas when I was done. I did not know that I started with half a tank until I got home and saw the paperwork that had been emailed to me. I would have filled the truck, I would have paid for half a tank, and I think I would not have been able to recoup that expense. The emailed paperwork said I used only 1/8 of a tank.

Rating:

2.0

The airconditioning did not work in the truck. The truck had an empty tank when I picked it up. I was told I would get a discount when I returned it but this effectively raised the price I paid for the rental. This is very unfair. It was inconvenient for me on a very busy morning to have to find a gas station and I ended up paying more for this inconvenience. This leaves a very bad taste in my mouth, I feel like I was scammed. The staff were professional and efficient but these other issues ruined it for me.

Rating:

3.0

I decided against it; the price was extremely high. I couldn't make sense of the price relative to the mileage.

Rating:

1.0

Both the pickup location and the drop off location changed. I was informed of the pick up location changing less than 24 hours before the pick up, and I was literally never informed of the drop off location changing. I had to drive extra to get to the drop off location and it was a huge waste of time.

Rating:

5.0

The customer service is EXCELLENT

Rating:

3.0

When I got there, I was told that I was overbooked and that they did not have my 10’ truck. They did offer me a cargo van instead, which I did use just to use something, but never got word prior that they didn’t have my truck, that I was double booked, or that there was anything they could do. They did also offer to call other locations to see if they had 10’ trucks but that is also something they could have done prior to me getting there in case I did opted for that. When I got my van as well it wasn’t that clean in the front compartment. Overall I was able to get my job done but this place could have done better.

Rating:

3.0

Make sure you have a dolly when I reserve a dolly in the heat of August. Everything else was great, would’ve been 5 stars with a dolly.

Rating:

4.0

The gentleman who rented the 20ft box truck was very customer conscious- detail oriented and efficient.

Rating:

4.0

Desk clerk should be able to scan my drivers license with company provided equipment -- not have to use his personal cell phone.

Rating:

3.0

We were not aware that there was very limited parking at this location and that we couldn’t leave our car there while we used the truck. This was complicated and not well communicated before the visit.

Rating:

3.0

System was slow

Rating:

2.0

It took nearly 40 minutes to pick up my rental. For the first 20 minutes there was no one in the facility. And then there was only one attendant who took 20 minutes to check out the prior rental, I received my rental nearly an hour later than the time I had reserved.

Rating:

5.0

Nice new van, thank you

Rating:

5.0

Staff was great beginning to end,

Rating:

1.0

I had filled the based on fuel i got which is half a quarter. Still i got charged extra.

Rating:

5.0

From start to finish, my experience was great. The two locations that I used were fantastic. Please don’t change anything. Very happy customer here. Thank You!!!

Rating:

4.0

Ramp was broken. And appeared to have been so for a while

Rating:

5.0

Quick and easy!

Rating:

2.0

When you say you're gonna have a unit there at 1:30 PM have the d*** unit there at 1:30 PM. When you put it off to another pick up location much further away at 530 PM, you cause all the movers to quit, you caused an elderly person to get to a hotel at 1 o'clock in the morning, in Connecticut, onky halfway to their destination. Nobody on the phone, or at either location seemed to give a flying rat's a** that the windshield was so dirty you couldn't see out of it, and there was a 3/8 of a tank of gas. How do you replace 3/8 of a tank of gas? You can't figure out where to stop the needle, so I returned at about double that, and when I told him I brought it back with too much gas, they said, well, you just gave UHaul free gas and laughed! The customer should leave with a full tanks.That way they know what to replace.Telling me to replace 3/8 is absurd. the laughing jerk was was in Brooklyn, NY.... Then, you had the nerve to charge me a $7 fuel charge? What the hell? UHaul in 2026, just like all other corporate entities now, sucks. You're in it for money, and you don't care about people like me...your former customers. Do better.

Rating:

1.0

They have to improve EVERYTHING

Rating:

3.0

The truck I received had seen better days. There were some error messages on the dashboard that the staff told me it was fine to ignore. However, the staff was very friendly and helpful and the availability of truck options was good, so I would still recommend this location.

Rating:

1.0

Do not let your parking lot be completely blocked at the driveway for returns

Rating:

5.0

I am unclear about the charges. However, the facility is excellent and specials I would highly recommend it.

Rating:

5.0

Hector is a terrific guy, explained everything perfectly, even helped with overnight pkg. Thank you, sir.

Rating:

2.0

Was given the truck with 10miles until empty. Barely made it to a gas station

Rating:

5.0

Na. The employees were very helpful.

Rating:

1.0

I'm pretty sure my price was wrong and when I tried to get more details, none were provided.

Rating:

1.0

When I received the truck within 5 minutes the gas light turned on and I had to immediately put gas into the truck. That was extremely inconvenient. I also left the truck with more gas then when I started but they charged me a gas fuel charge. Customer service eventually refunded me that charge. But still the gas tracking system at that location is completely off. I will not be going back to that location and will not be using uhaul again.

Rating:

4.0

The Boston area is tight and cramped but they have done their very best with the area they have.

Rating:

4.0

Air conditioner was on the blink and it was 100° out other than that. Everybody was so lovely and very helpful.

Rating:

5.0

Everything went smoothly

Rating:

5.0

Very fair, supportive and respectful people.

Rating:

5.0

I am very thankful that everything went without a hitch. Driving the van was delightful with the features it had.

Rating:

5.0

I’m upset because my movers wanted a uhaul payment code and I could not find it and uhaul was closed. The movers harassed me all night and scared me. Where is this code???? And why is it so difficult to pull up in an email or a text????

Rating:

1.0

The van front bumper was not attached properly, the van was filthy had dog hair all on the seats and everywhere else and the floor mats were dirty as well, looks like this was not cleaned and ready for rental, your rentals should be gone through and cleaned between rentals.

Rating:

1.0

The staff spoke in a manner i could barely hear. So i missed the part regarding insurance for the truck, which i declined, but the fee was added anyways. Ended up paying an extra $25 without even realizing it

Rating:

1.0

Original location ignored my reservation and sent me here. They were better than somerville who acted like reservations dont mean anything

Rating:

2.0

There was a full line of cars that were blocking cars all the way to the street. This location post close at high volume out. It was ridiculous.

Rating:

2.0

Booking - easy. Assistance by Elijah at Brookline - very helpful. Our truck was not present (why would you book a 30min turn around for a truck?) and he assisted in locating another one nearby. He was the only helpful UHaul staff in all of Boston - and I felt bad as he was handling multiple customers. Brighton - horrible, lady working on June 19th had music blaring at her computer and we could barely have a conversation while she worked with us. She told us she had no dollies (even though reserved) and did not assist with helping locate alternatives. No walkthrough or handoff with truck. Truck was dirty in cab (spilt soda, trash on floor) and back ramp was covered in motor oil (our movers fell on it and we spent 10min degreasing it with multiple products). We later had to call corporate where after 3 transfers a supply manager helped direct us to the Mass-Ave Boston location for dollies. We showed up and staff tried to argue with me that I had to buy them rather than the products put on hold from corporate. The staff that brought out the dollies eventually didn't assist with loading and told us to 'fuck off'. I have used UHaul before and never had such a poor experience in Boston, St. Louis, Cincinnati before. This was so disappointing and put us back 3 hours.