Customer Reviews for U-Haul of Cicero

Rating:

2.0

Manager was very rude

Rating:

1.0

Service desk was stoned and had their kids running around the store. They didn’t seem to know what was going on or what to do without general manager help

Rating:

5.0

Excelent

Rating:

2.0

It's considered bad manners to listen music while attending to a customer. This what happens to me.

Rating:

5.0

No comment

Rating:

5.0

Good

Rating:

4.0

I had difficulty removing the key from the ignition on nearly every time i turned the vehicle off. It was frustrating and the next user will probably be frustrated too.

Rating:

5.0

it was good the young lady helped me download the pictures of the truck find some way to make it easier for someone older to do that because some older people don’t know how to do all of that it felt like i was doing they work

Rating:

5.0

Your customer service reps at this location have been great.

Rating:

2.0

My wife went to leave the trailer there. First guy was helpful. Second one came with attitude talking about they couldn't keep it there. Bad exper both ways. Thumbs down 👎🏻👎🏻 u-haul

Rating:

5.0

Thanks

Rating:

3.0

When we went outside to locate truck, it was blocked in. So we called for someone to help us thru the garage and the same lady that just helped us, yelled and told us we shouldn't be in here, but the truck was parked right by the garage that's why we stepped inside for help. Plus she asked my husband rudely where did he get the little 4 wheeler from and I told her from my car.... her attitude was terrible. She angrily unblocked the truck and went back inside..

Rating:

3.0

Short staffed and need better customer service. Walked in with one couple in front of us. While a person behind the desk swiping on the phone till I believe a manager walked in (young woman) walked in. Called out that I was returning a rental. He got off his personal phone and took my paperwork.

Rating:

1.0

The windows all dirty I couldn’t see

Rating:

5.0

Thanks for the speedy check in and out. Much appreciate Jay's help. It's been years since I visited this location, and will definitely come back.

Rating:

2.0

The lady with the baby didn’t explain right I know times are hard that she haves to work with her baby but the baby shouldn’t be there

Rating:

5.0

Rent free for a day lol lol

Rating:

1.0

Terrible Customer Service – Night Shift Employee Was Extremely Rude I had an awful experience at this facility due to a very rude night shift worker. He was responsible for parking U-Hauls after they were dropped off. When I politely asked if he could move one that was blocking my way, he not only refused but also deliberately took his time moving other trucks that weren’t even in the way. He sat in each vehicle for long periods, clearly just to make me wait. I was stuck there for 20 minutes because of his attitude. This kind of treatment toward a paying customer is completely unacceptable. A professional employee would have handled this situation with common courtesy, but instead, I was met with hostility and unnecessary delays. I won’t be using this facility again, and I highly recommend others think twice before doing so. Management needs to seriously reconsider who they hire. Never again will I use this facility.

Rating:

5.0

Location is on point and service is excellent.

Rating:

5.0

Excellent store staff. Friendly, polite, courteous, and professional. The staff knows their business.

Rating:

5.0

None at this time

Rating:

5.0

Truck seemed like it needed an alignment

Rating:

1.0

I was overcharged and didn’t receive my deposit back when I returned their equipment

Rating:

1.0

Cleaner trucks, and every time I enter this location there is aVERRY STRING SMELL of marihuana.

Rating:

5.0

Good customer service

Rating:

5.0

I think theres nothing else too improve, the place of business is good and that goes to the workers there the staff is great

Rating:

1.0

Representative was on the phone during service. They didn’t come out to do a rounding for gas level or damages. I ask the representative about the gas and how do she know where the hand is at she told me the last time I checked it was on full

Rating:

4.0

Good customer service.

Rating:

1.0

I Got Charged for 4 Days wich actually i just Used the trailer for 3 Not even 3 , 2 1/2 only its Not Fair I would Not recommend them to Nobody PLUS they rented me the trailer and One of theyre tail Ligth was Not working at all Didnt checked they re Equipment before Renting It..

Rating:

5.0

I had great service from the friendly, knowledgeable and helpful Uhaul staff.

Rating:

5.0

Keep being the best that you can be.

Rating:

1.0

I am very disappointed of the cost of the trucks I rented, I was over charged in two different rental within 10 days.

Rating:

5.0

Thanks uhaul

Rating:

1.0

cost way too much money. never would use uhaul again

Rating:

4.0

Make sure trucks are maintained and interior cleaned

Rating:

5.0

Make sure the items ordered are available. Dollies

Rating:

2.0

Morning shift is very courtesy. Had to return the first truck rental. The young lady switched it out with no problem. The second rental truck as we begin all day on the road front headlight not working. Did not want to keep the truck out tonight had to return it early, and complete what I needed to do under the rental. I feel due to the circumstance of the truck and condition no front headlight the left passenger front headlight not working. Yet I was charged full price for incomplete job that I had scheduled to use the truck for. Second shift no consideration customers waiting for a long time due to personal call on phone. Not very courtesy very enchilad attitude.... I'm a 66-year-old female many years of retail management. The Young generation working in customer service very poor. I guess this is the time we're living in. Thank you for hearing as my concerns.

Rating:

3.0

Customer Service needs improvement, a more professional Dynamic.

Rating:

3.0

Lower milage costs.

Rating:

3.0

It was very difficult to get out of the parking spot in out of the lot. There was a truck parked right behind us in the opposite direction. Also, the tank was empty.. first thing before we could do anything. was put gas in it.

Rating:

1.0

Shut down this location

Rating:

1.0

Have employees no eat while attending customers. Not change price when already had a reservation. Have an app more user friendly and quicker to check out.

Rating:

5.0

I love this u haul location.

Rating:

5.0

All of thy above!!!!Good customer service is excellent 👍.. keep up the great work

Rating:

5.0

Excelente servicio! Gracias

Rating:

5.0

The clerk was excellent. Also me being disabled Yao guys need a chair at counter.

Rating:

5.0

Same

Rating:

5.0

Super nice

Rating:

5.0

Stop going up on the storage units.Have a blessed day.

Rating:

5.0

Very nice

Rating:

1.0

The person didn’t tell me that the car should be clean and charged me 150 for cleaning I told him that I can clean it but he refused

Rating:

1.0

Workers should better explain rental contract and all that's included instead of expecting customers to read small signs in obscure locations and then charging fees when they didn't see them.

Rating:

5.0

Muy buena atención y muy amables