Customer Reviews for U-Haul of Columbia Pike

Rating:

4.0

Everything was great,,,

Rating:

5.0

I recommend jacko

Rating:

5.0

I like the service it's the best dauda was remarkable under all that pressure he made sure everyone as taken care of during the storm !

Rating:

5.0

Have more rams cargo van and

Rating:

5.0

Friendliness was appreciated. Thank you

Rating:

4.0

Consistent helpful and professional behavior by all staff

Rating:

3.0

I rented a car twice in January of this year, 2026. The first time, the manager assisted me, and I received excellent service. The price I paid was the same as the one I booked online. The second time, I went back and was assisted by a rather young man with a Latino appearance who said he didn't speak Spanish. I told him I had a reservation, but he didn't seem to care. He told me I had to check in online myself. The place was empty, but this man's service was terrible. Then he told me the price was about $40 more for the same trip, time, and mileage. I asked him why, and he had added extra items that I didn't request. In the end, I had him remove the extra items, but when the bill arrived, it was for even more money. This man didn't even want to move; it was terrible. This was at the Columbia Pike location.

Rating:

5.0

Everyone and everything is good, only that when I pulled up to the location I thought I was gonna get robbed because a bunch of bystanders approached my vehicle asking if I needed help and I truly feared for my life that I left and came back with my partner. Other than that the staff was very friendly and helpful!

Rating:

4.0

Guy in the store was fine. The App/Website SUCKS!!!!!! Against my will converted me to a stupid ass truck share

Rating:

4.0

Site staff was very helpful. Recommend you offer a counter service pickup option during business hours rather than app pickup.

Rating:

3.0

Tried to overcharge - claimed gas was full upon pickup. Would have had to pay $80 more however I took a photo of the gas in the vehicle before pickup. No customer parking. Van was nice and easy to drive

Rating:

5.0

This was my first time ever using U-Haul and my experience was great. I didn’t know what to expect and the staff were patient and knowledgeable.

Rating:

5.0

Everything went smoothly. Dauda was so helpful and kind. He got all the equipment for us and made the check in process go by quick. Best U-Haul experience yet!

Rating:

2.0

Cramped lot. No customer parking. Guy at front desk didn’t know what the trucks are equipped with (eg, he thought the 15’ truck snd bigger sizes had no ramps- wrong!).

Rating:

3.0

Lack of customer parking

Rating:

5.0

Nothing

Rating:

5.0

Be around the parking lot more to help customers if there any issues with any of the vehicles

Rating:

4.0

Very helpful and friendly staff in the midst of the technology going down on a busy, rainy Saturday. Super positive attitudes.

Rating:

1.0

Terrible customer service, unprofessional manager unable to handle issues.

Rating:

5.0

Clean friendly & organized.

Rating:

1.0

- Location refused to make reservation at service desk. Tried to use my phone and could not complete check in. Employees does not put forth any effort to make rental convenient for customer.

Rating:

2.0

Your vehicles are not well maintained and need to be serviced immediately after each use. The rental truck that I got did not start and had a key ignition problem. The tire pressure monitoring light was on and both front tires were not inflated properly. The gas was not at quarter of a tank but slightly below and the headlight switch was pushed in the dashboard and could not be controlled to turn on or off the lights

Rating:

5.0

The rep who checked me in was very polite and efficient. He made the process very simple and was able to answer all my questions. Go Steelers :)

Rating:

4.0

The staff do a great job with the resources they have. I think U-Haul could do a better job of explaining the steps to guests so while we wait in line, we finish the process on our phones! A sign or more detailed emails. I did the check in ahead of time and had to repeat many of the prompts/questions at the U-Haul location. If there was a sign, I could have done this faster.

Rating:

5.0

The manager and staff there are all friendly and very professional. I will definitely recommend this location to everyone.

Rating:

5.0

Thank you

Rating:

1.0

Nobody to help at checkin.

Rating:

5.0

Ronnie provided excellent customer service. He had the office phone forwarded to his personal phone to provide after hours assistance. This is almost unheard of with employees today. He was extremely helpful to me in resolving my rental issue. It is evident that Ronnie genuinely cares about his job at U-Haul. He needs to be recognized by the company. Also AJ was very helpful during my trailer turn-in. She was also very courteous and professional and was hard at work during the time I was there. Another great representative of the company

Rating:

5.0

Please please please eliminate the pick up process where someone is contacted prior to approval for an online check-in/pick up. This process is obsolete and is a waste of time. You ask for a persons name to be contacted and 9/10 a person will not answer these calls if its not a recognized number, therefore delaying the pick up process. I dont understand the need for this step if I have already provided my license details and credit card details for pick up. If done at the counter, this step is not needed so why have this step when checking-in/pick up online?

Rating:

1.0

4 hours late and broke all the sensors on the car. And then told us there was nothing they could do. And charged us $450 for it.

Rating:

5.0

Just keep doing whatever you’re doing it very good thank you

Rating:

1.0

Customer service was terrible. The truck needs brakes and they forgot the Dollie’s. Now I’m waiting on credits and the correct amount to be charged. I will not use U-Haul again.

Rating:

1.0

This location is an absolute train wreck. Pair that with the disastrous uhaul software and you get an experience that makes it not even worth renting. Every step of the process is painful with the uhaul app, which they force you to use, and then the van smells like cigarettes and has burns in the seat. Then they dont even have the equipment I reserved days ago. What's the point of renting the van when you dont have the equipment in stock to do my move. And theres a line of 20 other people going through the same anguish, pissed off cuase there's really nothing anyone can do. The store sucks, the uhaul software sucks. I guess you can suck and provide a bad experience when your the only game it town. Can't even be mad at the folks working there since they are just trying to survive the day.

Rating:

5.0

Jacob was incredibly helpful. He helped me with the lock box and got in touch with me when I dropped my license. It was such a stressful day and his kindness went a long way. Thank you!

Rating:

5.0

Experience was very positive, both pick up and drop off staff were very helpful and equipment was well maintained.

Rating:

1.0

We needed help and none of the support staff were very helpful. One guy was helping one customer and then we had to go into the office where other staff were just sitting and chatting to get the help we needed. The website/app weren't very helpful or intuitive. Overall this is the usuall poor experience from U-Haul but they're basically a monopoly so what else can you do?

Rating:

3.0

There were multiple times I had to go back inside to inquire about my reservation (key lock box wouldn’t open, vehicle key was too long so wouldn’t start the vehicle) but the employee working was very helpful. Allowing customers the option to check in with an employee as opposed to using the online portal would be very helpful, as there were multiple ways the online portal slowed down this process significantly.

Rating:

5.0

The staff was great. And very helpful with the check in process.

Rating:

3.0

I did counter pickup but the employee made me scan a QR code and check in online after all, which was annoying. Otherwise fine

Rating:

5.0

The guys were not working when I return the trailer but this guys are always good to me.

Rating:

3.0

The staff were helpful but I hate the app. Not a customer friendly approach. Will try to avoid u-haul as a result.

Rating:

4.0

The location is a bit hectic with no clear indication to do the check in via the app- so a lot of people waiting around for 1 rep, but then another came and really multi tasked very well and helped everyone directing them to do the online check in and let him know when we’re ready for keys or have questions. Recommend sending an email day of an hour before pick up to tell people to start checking in &!download the app, or something outside to make it more clear. Also the key drop was a bit hard to find. Overall good experience

Rating:

1.0

Was charged way too much the next day for no reason!!!!!!!!!!

Rating:

5.0

excellent very helpful

Rating:

2.0

The staff was great. But they were in over their heads installing a hitch on my car. I was told the car was done at 2pm. Showed up and waited another 5 hours for them to finish. That was crazy. They gave me a small discount, but I also felt sorry for them as they were not equipped to do this install. I have been a loyal client with uhaul and this was the worst part.

Rating:

5.0

Very nice

Rating:

3.0

Would recommend not parking your trucks so close together. It was extremely difficult to squeeze in between them and open the door to get in.

Rating:

4.0

Why give a 3-letter code for a 4-letter lock? How could I possibly know that there is a blank space on the letter spinner? You are just creating more work for people when you do that, because I have to ask someone how it works. Also, you need to use some WD-40 on the locks because they work hard. Finally, every time I rent from this location, the pads and/or dolly are not in the truck. I have to go get them myself even though the contract asks me to check that they are in the back of the truck.

Rating:

4.0

The customer service reps at Columbia Pike location Arlington VA are always helpful and patient. Thank you!

Rating:

4.0

I am old and I had to do the check in in the app, too much stress, but the front desk person was helpful and nice.

Rating:

4.0

I really didn't want to check in/out with just my phone. I wanted to deal with an actual person. Returning the truck took a lot longer than it should have because the app wasn't working right, and there weren't enough people staffing the place. The guys did the best they can - they were great. It's the policy that was the problem. Also, the lock that was provided with the truck was horrible. I almost broke the key trying to just get it in. I ended up using a bike lock instead of risking it. But again, the guys themselves were great, and the truck was fine. I just don't like the interface.

Rating:

1.0

You guys are such a fucking rip off for me to rent a U-Haul van from you all just to pick up a coffee table and I’m chargerd me 92$ which insane, will rate this low due to you all ripping customers off and won’t return to do any business with this company

Rating:

2.0

The check-out process took more than 30 mins even after completing the form online the day before. The new process of scanning to check out and waiting to validate a contact is ridiculous and not productive

Rating:

4.0

We had reservation for 7 am but the staff did not arrive until 7:30. Van was blocked in so they had to reassign us to another van. Taking photos of van outside and inside almost impossible because of how tight the parking was between vehicles. Return check-out was efficient.

Rating:

5.0

The employees were very kind and helpful, even pulling the truck out to the front for me and showing me how to change the gears in the van as I hadn't driven a similar-style vehicle.

Rating:

1.0

Hi Reseipt is $71.65 And they charge my credit card $86.63 Can you fix this problem?????

Rating:

5.0

Dauda was very informative and helpful, I had a great and easy experience picking up everything i needed.

Rating:

4.0

The truck that I received was in very bad shape for a one way rental. The company seemed to be okay with me using it, but I recommend taking that specific truck off of the lot and making repairs to it before letting someone else take it on a long trip.

Rating:

3.0

Mild front desk staffing issues. I’d keep a 3rd person on the register.

Rating:

1.0

poor poor

Rating:

5.0

The employee who assisted me was excellent. She was friendly, efficient, able to deal with difficult customers (not me!), and very helpful overall to a U-Haul newbie.

Rating:

4.0

The uhaul app was super buggy. I spent 20 minutes trying to get it to accept the truck photos.

Rating:

5.0

Excelente

Rating:

3.0

Staff were unhelpful, made the minimum effort, barely communicative. The only thing I can recommend is the location. Aggressive strangers in the parking lot soliciting day work or surprisingly, insistent, Personal interaction was borderline unprofessional, unwelcoming.