Nothing. I want to especially thank Dauda again for the attention and expeditious action he gave to my sudden request for a van. He is calm, cool, and collected, as they say. There is an excellent team at that facility.
TERRENCE WCustomer Reviews for U-Haul of Columbia Pike
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff have poor customer service skills and the vehicle appeared to have transported some fur bearing creature. Passenger seat had fur.
Jimmy LThe employees were professional and extremely helpful.
DEBBIE AThe agent was not friendly, and I was charged for 2 gallons for driving 3 miles.
MOHAMMAD AThe process of getting the van was very difficult.
Rockwell CQuick and easy. However, you should not be able to reserve a dolly for a long distance move if they are truly not available for long distance moves. But that's an online issue.
Shelley HThe check-in process was complicated and I ended up reading a long time. Then the representative was helping the next person and me claiming to multitask so I had already been there for 30 minutes. Also, the key was tricky and had to be pulled out a little for the truck to start. The seat would not move in the inside. Light did not turn on when needed. I don’t think I’ll ever rent with U-Haul or this location again.
Shareen KPlease help your technicians to identify the work around with regards to different Honda CRV trims, especially the Sport Touring.
Kristian DThe lot was full and I was unable to park in the lot. I had to park in the lot next to it.
Jesiah MThe person help me he was very nice
Jose PImproving your app. It was completely unusable.
Douglas OMy only issue is I always pre register to save time when picking up the rental. I always have to put everything in again when I get there waiting in line and taking time that I was trying to avoid. On top of that I needed to wait until a new contact person was required. This was very frustrating and unnecessary. I have booked a reservation at this same place over 20 times .
MARTINROGER BWas given a Uhaul with no working rear lights and a check engine light that came on midway through the drive. I was driving the Uhaul a state away and when it turned night I also realized that the headlights were dim or not working either. I have all of my belongings in a truck with a check engine light, no lights and I don't realize this until I get pulled over by the police. Will absolutely never recommend this location to my worst enemies.
BRITTANY SLocation forgot to put the keys in the lock box which messed up my entire moving process. The location manager was unhelpful and not accommodating towards our inconvenience.
KENDAL CI only saw excellent service and friendliness towards customers from the men and women who helped me. Just keep it up! Thank you!
Aminata Mstood in line for an hour just to get my rental. $40 worth of equipment i needed and ordered was not in the truck when i got to my destination. Never using your services again.
Daniel BThe person after me had not returned the pick up truck on time. I was planning on using my credit card insurance but when it wasn’t ready I had to get a cargo van and purchase the extra insurance making what was supposed to be a cheap errand more expensive
Tyler JParking lot was packed and busy. Very little help and instructions given on what todo.
Jennifer KEverything was perfect. You made it easy and were remarkabley flexible in adjusting my return time.
Roger SWhen I rented the car last time the same bird crap was on the hood this time.
MICHAEL BHad trouble finding parking and receiving vehicle took 45 minutes despite there only being 1 other customer in the store at the time
Richard MEveryone was so nice and helpful!
Hannah CPrimeramente gracias a Rosa la chica fue amable eficiente me ayudo hasta en el último detalle, lo único que hay que mejorar es decir que hay que anticipar la reservacion siempre no solo fines de semana
Natividad hStaff impatient. Even though I did counter pick up the kept directing me to the app for pick up and drop off.
Cheryl JI have to give a huge shoutout to Dauda Jalloh, the General Manager, and Jabrie for providing some of the best customer service I’ve experienced at a U-Haul location. From the moment I walked in, the entire place stood out. This was by far the most organized, professional, and customer-friendly U-Haul I have ever visited. Everything was handled efficiently, but what really made the difference was how welcoming and understanding the team was. Dauda went above and beyond to help me with my situation and made sure I felt taken care of. Instead of just treating me like another transaction, he took the time to listen, explain everything clearly, and find a fair solution. Jabrie was also extremely helpful and friendly throughout the process. Moving can be stressful, but having a team like this makes a huge difference. It’s rare to see this level of professionalism and genuine customer care. I would absolutely recommend this U-Haul location to anyone who needs a rental or moving services. Thank you, Dauda and Jabrie, for making this experience a great one!
Brian KI was unable to use the app to add additional drivers. Once I tried I was stuck in a loop. I would not have been able to pick up the vehicle after hours. It was lucky there was someone there to help me.
Michael BYou have to install adjustable seats
GIORGI NThe location was fine but always issues with the customer service. Employees always seems like they are about to sleep. They barely talk when you ask questions.
ahmad sQuick, easy return
CHRISTOPHER DBrakes need to be checked.
robert sThe staff ignored the needs of multiple customers, refused to sign anyone in and insisted they do everything themselves in their phones and did not provide me with either of the dolly’s I ordered so I had to go back and get them. Horrible service and will not be using again
mary pEmployees were extremely helpful!
Kelly GThe staff was very good however your check in process via app or web was terrible. The return process with 9 photos of the vehicle is ridiculous. I am a customer not an employee. I felt as if I was doing the staffs job. Disappointed amd will most likely not use uhaul again.
Tim MIt's easier to have a reservation because you already know what's available for rent. I'm not phone/app person with return vehicles so I do enjoy having the counter face to face customer experience.
TIFARAH MYour app and website are awful and your only had 1 guy staffed on a Saturday at the end of the month. He did his best but he needs support especially at peaks moving times and especially when you have a terrible website and app. Every customer (and there were a lot) there was having problems with the website or awful app. It took an hour to get out of there when I had my keys and my initial pictures taken within 15 min.
Chase SThe app was extremely slow at pick up and check out. More in person customer service reps would have been much faster
Samantha GI worked with the same customer service person at pickup and return. He was FANTASTIC. He was helping many customers at the same time but kept the line moving quickly and helped us get in/out very fast. He was wonderful to work with.
Thomas FChaos is an understatement. Messy. Lack of attention to customers. Trucks everywhere. App didn’t work but nobody to talk to. Truck was literally empty of gas (13 miles to empty).
Timothy DWhen making my reservation I chose in person pickup. Nonetheless, I was required to use my cell phone to pickup and return the vehicle.I couldn't even see the pictures that I was required to take because the sun was so bright. And there was a uhaul van parked close to the truck so I couldn't even get a good photo of the side. There were employees present so it was ridiculous that they could not check us in and out.
Richard BProvide a safe and easy place to park one's car over night when renting vehicles. Manage and control the free labors soliciting moving help. Hire more U-Haul representatives like Dauda Jolloh. Dauda Is outstanding, helpful, and experienced with fantastic customer service.
Stephen MThe truck I rented had a loose right-side mirror that would not stay in the position I adjusted it to. While I was driving, the mirror rotated completely out of position, leaving me unable to see traffic behind me on the right side. This created a very dangerous situation whenever I needed to change lanes or make a right turn because I had to do so with a significant blind spot. The vehicle should have been inspected and repaired before being rented to customers.
Kiman B$20 was truck fair and they charged $63 for different reasons that was unfair.
daud aReduce the price per milage.
maranda tI still had to get help from a store attendant to get the vehicle key even though I used the app check-in process.
Andrew WHave staff that actually help and aren't dismissive. Additionally, turning into the lot when returning a vehicle is extremely inconvenient and troublesome as you're required to make a U-turn on a busy 3-lane road.
Antonio TA larger parking lot is in order. It was chaotic to find a parking space to return the rented van.
Messay BExcellent and easy, except for the app. It took ages to take all the photos. Pretty annoying.
Jason LLet people know in advance that everything needs to be done through the app. I was very disappointed when I showed up and couldn’t just process my reservation with a person, even though the employee was standing right there. He told me to do it on my phone. While I don’t mind having to use the app, I was moving that day and in a rush and would’ve liked to handle all of that ahead of time.
NICHOLAS DPlace was so packed I barely could find a place to park the truck.
Kaelin PLet customers check in at the desk. I hated how cumbersome and convoluted the online checking process was. An employee had to help me with the whole process. If they’re having to do that then just let them look up my reservation and hand me the key!
Amy EEngine warning light on truck and binding brakes, poor headlights- the truck was dangerous and not roadworthy.
DAVID WCustomer service is not good.
Wahidullah RDid not like that you have to deal with the store at this location and can not self checkout. Also alot of vagrants hanging around the parking lot
Harold PThe young lady on duty on the morning of July 7, 2026 in Falls Church was great. Unfortunately, I didn't make note of her name. I remember she had a difficult name to pronounce and remember .. At any rate, I would like for her to be recognized for helping me to pickup the truck. Here is exactly what she did: I made the u haul reservation some time ago and received an e mail Unfortunately, I must have deleted the confirmation. For that reason, I googled the u-haul in Falls Church and arrived as scheduled at 8 at the wrong location. My truck, as it turned out, was at the other u-haul. The young lady, quickly figured this out and just as quickly transferred my reservation to the Columbia Pike location. This she did, while fielding questions from four other customers. She then assisted me to download my license and complete the reservation. She also directed me to parking for my car and then she assisted me with dollies and blankets. All of this while continuing to keep other customers serviced. . I am planning to get her name and write a letter of commendation. She saved the day for me and will not forget this experience. Thank you.
Thomas BThis is my go to location to rent uhauls, but my problem the last two times has actually been with the app. But once I am able to get the personnel there to assist they can usually resolve the issue.
Andrew CThis site is routinely understaffed. When checking out via the app, there are always issues that arise with me and fellow customers, and there is usually only one attendant to help. Through no fault of hers, it toook 30-40 minutes to pick up my rental.
ANN TCouldn’t move around the lot there was too many trucks there. Plus returning the truck after hours was a real pain in the you know what
Keith SThe person who helped me at registration was very rude, and I was extremely upset by the way he treated me. It seemed like he didn’t want to help me as a customer. I even asked him if something was wrong, but he never answered my question. Whenever I asked for an explanation, he seemed unwilling to help or explain anything. I had a very bad experience at this location.
Fasil MPerfect
hamed bStaff was nice but all the emphasis on using an app / my phone was annoying when it was so bright I had a hard time seeing my screen.
Jose CGood experience, and very smooth. When I walked in someone was on break/lunch and still helped me out immediately.
Dylan SHe met me in the parking lot and proceeded the incoming inventory review without questions. This has to be the simplest drop off location I have experience yet!
Nathaniel PStaff are clueless and hostile. The business model requires the customer to do all the work on an app— including taking many photos. Difficult and cumbersome, especially since we only use the tech only once, making the learning curve challenging. It appears the company doesn’t respect the customer, and doesn’t provide any support. Needs to upgrade.
Daniel F