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PATRICK BCustomer Reviews for U-Haul of Coralville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very positive experience with the staff
JEFF SFriendly and very efficient service. Honestly, i8it was the best U-Haul experience I've ever had based on roughly 15 rentals with various U-Haul locations across the country. Gabe was great. Keep it up!
DEAN TMore friendly service. Updated truck
Nathan SChange 7/8 tank to full tank. Requiring such an odd number means it’s super easy to overfill or underfill the truck. I believe you do this to make a small profit which is pretty infuriating.
LEIF TManager is friendly and helpful.
linda rEverything was just perfect
REBECCA LThe individual that helped me, helped connect the tralier and showed me what I needed to know.
MARK GI have always received excellent customer service at U-Haul of Coralville, Iowa.
JOHN SDropped off here a few times over the last 2 years and every time has been a breeze
PHILLIP HStaff was friendly and helpful. Great experience. Thank you.
TERRY RVery helpful and quick checkout. The equipment was in great condition and ready to go. Personnel was professional and curtious.
DOUGLAS HMy drop off was quick and easy.
DAVID BGreat experience with really helpful front office Team. Christian was a great guy... very helpful. Appreciated his assistance.
WALDEMAR LEasy as pie. Staff at both locations were very friendly and helpful!
OLIVER GI don't think there's anything you need to do to improve. I have rented from this location or dropped off at this location several times and every time it is efficient . The gentleman behind the desk has been kind and communicative.
FRANCES SThe equipment seemed pretty old, and the stickers and paint were peeling off of it. The location was in a weird place, making it difficult to find the entrance to the parking lot. The attendant seemed disinterested and didn’t help with the hitch until I finally asked for assistance (just stood there and watched). I would still recommend based on uhaul availability in this area, but not super pleased with experience.
LAYNE MComputer system was down.
Allen KGuys here are always friendly, fast, and through. I always come here even though CR is a little closer
MARY SI would recommend this location, if U-haul was able to boost the signal with a WiFi connection. The people working there stuggled as well as we did. What are you thinking putting all of this on an app that is not easy to go through an but more difficult to access.
Thomas DExcellent customer service at Iowa City and Coralville locations.
PAUL BThis was my first time renting from U-Haul. Staff were friendly and helpful. A good experience.
JOSEPH NHave rented here before and always a good experience. People there are always good. But you should invent a hitch which does not bind to the ball. Seems to happen all the time. Maybe grease the hitch before all hookups?
GREGG GEveryone is very courteous and friendly. The person who checked us in after we use the truck was very nice and efficient. The guys who checked us in in the morning were nice as well, but we felt as though they could’ve pulled the truck up for us at least? Formed it up, etc. We’ve never been to a U-Haul location before where they didn’t. However, overall, it was a good experience.
JULIE VThe matt in the van is very sticky and lifts up when trying to lift heavy objects into the van. Maybe trying to glue the matt down better so it doesn’t lift up and create chaos.
ANDREA LGreat experience
JEFFREY HGood experience, great employees
JAMES EEvery things is great . Thanks.
MOHAMED HI think every thing isreally good
BABEKIR AFriendly and efficient service reps. A pleasure to do business with. I will definitely go back!
steven kGreat staff!! Top notch service with a smile. I wish all locations were as good as this one!
John SThe employees were professional and kind. I rented a trailer to haul a vehicle.
ROY MProfessional, nice staff, and great service.
NAJLAA SChris was absolutely phenomenal as both an employee and as a person
RYAN HAlways great service at Coralville Uhaul, thank you.
Paul KThe kindness and professionalism of the staff at this location is top notch, always appreciate the care given to me. Thank you.
PAUL KThe experience was flawless. The truck was clean and ready to roll, we needed to change the pickup time because a conflict came up and then we needed the truck one day longer than planned. Each change was quick and smooth. Thank you!
REBECCA OGreat customer service as they let me know that the UHaul truck I was given in New Mexico was in need of serious maintenance. No one at the Albuquerque location told me about this and the maintenance issue did have an affect on my trip.
JOSHUA BThere was a gas or oil spill inside the trailer which made the surface slippery and strong smell of gas.
JON SGreat service and friendly staff. I rent from this location many times a year and I'm always pleased.
TERRY RIt would have been nice to have the vehicle warmed up and ice scrapped off the windows since there is no ice scraper in the vehicle
AMY LWhen we checked out our 10' van the windshield was covered with ice that I had to scrape off.. Would have been nice if it had been prepped for us. The fellow who checked us back in promised to email a receipt but I had to request it again the next day.
RICHARD Mgreat service!
MICHAEL CNo comments
Mark B | Overall ExperienceI didn't personally see the storage facility because my movers delivered my ubox for me, but it was probably fine.
Ellen S | Overall ExperienceThe staff was more than helpful and very knowledgeable about Uhaul products and services. Blake made sure everything was taken care of and that I was a happy customer! Thanks! Ava P
Ava P | Overall Experience