Customer Reviews for U-Haul of Coralville

10,290 reviews

2601 2nd St   Coralville, IA 52241
(@ Coral Ridge Mall)

(319) 338-2021

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(319) 338-2021

2601 2nd St
Coralville, IA 52241
(@ Coral Ridge Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
3.0

It was fine. They could have had more workers. I'm mostly annoyed I had to drive to Coralville when I originally reserved a truck at a location an hour away.

Ethan M 
Rating:
5.0

Customer did not leave a comment.

FELIPA D 
Rating:
5.0

I Appreciate the Customer Service in Coralville Iowa! Great team working there!

Yvonne T 
Rating:
5.0

Always efficient and courteous.

Tami G 
Rating:
5.0

Customer did not leave a comment.

ROBYN W 
Rating:
5.0

The lady at the front desk was very helpful and so nice since it was my first time using a Uhaul. I would recommend going online and reserving during busy weeks like move out/in day around end of July August.

Brylee L 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
3.0

Early morning help could be friendlier

JOHN C 
Rating:
5.0

Customer did not leave a comment.

MIA P 
Rating:
5.0

Given this was probably the busiest weekend for them, I'm not sure. They handled the crowd well, were professional despite all the customer demands. Perhaps more staff on that weekend, though the staff working that day were working like a well oiled machine. It was a great experience.

KAAREN Q 
Rating:
4.0

Customer did not leave a comment.

LYNN W 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
4.0

Consider in future having larger trailers that have stands for the tongue. I rented a 6' x 12' double wheel trailer and had to unhook it to get two appliances in the back of my pickup. We almost were unable to get it hooked back up due to weight. I ended up having to use my pickup jack to raise the tongue so we could hook back up ... weeewwwhhh! Also I reserved an appliance dolley but when I picked up trailer they had no dollies. This required me renting on where I loaded up and I'll have to rent another to unload appliances at my destination. I understand it was a particular busy time with students moving back and all. All the Uhaul employees were great and very helpful (Gabriel and Jack I dealt with).

DOUGLAS G 
Rating:
5.0

Customer did not leave a comment.

ANDREW V 
Rating:
5.0

Customer did not leave a comment.

BARBARA A 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
2.0

26 truck was not going above 40 mph

LATASHA R 
Rating:
5.0

Customer did not leave a comment.

Kathryn M 
Rating:
5.0

Quick and easy service. Very pleasant and knowledgeable staff.

CLIFFORD C 
Rating:
4.0

Kayla was amazingly friendly and made this move possible..answered all my questions. My only concern was returning the truck there were so many returns and I felt a little uneasy leaving it where I did as it was very close to the street.maybe suggest other options if the lane is full.

TRACY K 
Rating:
5.0

Very good service. Fast and helpful.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T 
Rating:
5.0

The manager is a great guy. Must be a great guy to work for.

HARLEY M 
Rating:
5.0

The UHaul staff were very helpful in decision making on what size and type of vehicle to use to move a very long, heavy church pew. The best part of the VERY efficient move was the moving labor help. Noah and Francis (father and son) made this short, but logistically challenging , move a pleasure. They worked together efficiently, took special care to ensure the safety of this very old church relic, ensured that it was properly located in its new home, and were cheerful and fun to work with. They used proper body mechanics, so I wasn't worried about their hurting themselves during the process of moving this very awkward piece of furniture. I'm glad I chose moving professionals and not personal, aged friends (with back problems) for this move.

FRANCIS B 
Rating:
5.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M 
Rating:
4.0

The interior of the truck cab needed to be wiped down. The steering of the plate of the truck had play in it and did not and was not responsive. The truck was fine for moving things just across town, but would not have taken this truck on a cross country move. The mechanic needs to look at steering mechanism.

MICHAEL H 
Rating:
1.0

The vehicle did not run properly

Roniesha R 
Rating:
5.0

Overall, this works really slick with the app. We had a little trouble with location services. Seems like we had to be right by the key box for it to work, but parking is 30 feet away and the app doesn't work from there.

ADAM B 
Rating:
5.0

NA

Randall B 
Rating:
3.0

They set it up where I didn't receive a refund for returning it early, and highly charged me.

MARK F 
Rating:
4.0

This 26’ truck had an air leak in it breaking system. When the brakes were applied the RPMs would rev up making it additionally harder to apply the brakes, and lurching forward. This was discovered after we had already started our move from Iowa to Corpus Christi Texas! I have a feeling the choice was on purpose, trying to rid themselves of a mechanical problem! Not cool! Definitely didn’t drive like a van, as advertised!

LINDA S 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

QAADIR B 
Rating:
5.0

The Coralville workers couldn’t have been nicer or more helpful. Could be the best customer service I’ve received from anywhere.

CHARLES B 
Rating:
5.0

Help promote self check in check out with the app. The two employees working both days were barely able to breathe it was so busy. A positive was they stayed professional and helpful with every interaction I witness. Excellent crew at the Coralville, Iowa location.

GREGORY B 
Rating:
3.0

Nowhere to park when we returned. Vans and trailers parked all the way back to the street

JOHN M 
Rating:
5.0

The guys working there are doing an exceptional job managing the chaos of moving time for the university. They are doing all they can to keep up and help people.

TONY L 
Rating:
5.0

Customer did not leave a comment.

MARVIN T 
Rating:
2.0

Check engine light was on. The steering was way loose and unsafe. Not rent vehicles that have a check engine light on.

TODD C 
Rating:
5.0

They were great

RENEE P 
Rating:
5.0

Customer did not leave a comment.

DANAMICHELLE M 
Rating:
5.0

Customer did not leave a comment.

GREGORY H 
Rating:
5.0

Nice employees!!

ELIZABETH L 
Rating:
5.0

Customer did not leave a comment.

JAKE E 
Rating:
5.0

Friendly person. Good service.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

SHEHAB H 
Rating:
5.0

Maintain same service quickly

OMER K 
Rating:
5.0

Customer did not leave a comment.

LEE W 
Rating:
5.0

The only problem I ran into was one of the furniture dollys was not available even though I’d reserved it. But staff were super helpful and polite so I didn’t mind that much since my move was still pretty smooth

Terri D 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
4.0

Customer did not leave a comment.

BRADLEY Z 
Rating:
2.0

Trailers are too short and the fact that I have a store in town with trailers the same size on the lot and couldn’t get one even when there sat there all day is bullshit

NOAH K 
Rating:
5.0

Customer did not leave a comment.

MEREDITH D 
Rating:
1.0

1. I reserved a dolly for rental and there wasn’t one available. Didn’t find out until I got there. Associate was flippant about it. During the transaction I noticed dollies for sale and inquired about them. He should have offered but didn’t. ALSO WHEN I APPROACHED THE DESK THE ASSOCIATE JUST LOOKED AT ME.NEVER SAID, “Hi may I help you.” I ended up having to stay that I have a reservation … 2. The ac and transmission on the truck both need maintenance and the truck’s engine light was on. AC goes off by itself. As you slow down the truck struggles the shift gears. 3. Driver’s door doesn’t close properly. Really needs to be slammed. 4. If I were renting that truck to go any further, I would have returned it and cancelled the reservation for fear of breaking down.

BETTY H 
Rating:
4.0

Good job i like it

AIME K 
Rating:
5.0

Whenever I have to move in Iowa City, this is the U Haul I use. The reservation was held and ready to go, and it took about 3 minutes from walking up to the counter to heading to my rental. Great guys, great location, clean and easy to access from I-80.

DAVID M 
Rating:
1.0

We had ordered a 15 foot truck in early June and did not get word that the truck pick up location was changed along with the time till the day before we needed it. And I had to call to find that information out. They had scheduled a 15 foot truck an hour to two hours away at a time that was later than our movers were arriving. It was completely ridiculous. We were forced to take a bigger truck that we are uncomfortable driving that we did not need. When we pulled into the lot, there were plenty of smaller vehicles. None they were willing to release which we believe is because they wanted to keep the trucks local. If U-Haul is promising, we'll get you to point a to point B then they need to honor their word and give us the truck that we reserved. I am sure way ahead of anyone else. Very disappointed and love some of our money back.

THOMAS K 
Rating:
2.0

Overall uhaul needs to improve their system. It is ridiculous that you can make a “reservation” for a truck on a date when you obviously need it to move, only to be called and told that there isn’t a truck available for you 24 hours or less before you move. I have moved with uhaul twice and BOTH times I have been forced to call around and figure out how to get a new truck myself the morning I move because my “reservation” does not have a truck available. In no way is that a reservation. It’s a horribly frustrating customer experience and quite frankly a terrible business model which leaves your store employees forced to deal with frustrated customers from a terrible and honestly idiotically designed “reservation” system. After my two experiences with uhaul I can definitely say I will be avoiding using them for any of my future moves, and making sure my friends and family know to look elsewhere when they are moving.

NOAH H 
Rating:
5.0

Customer did not leave a comment.

Camia P 
Rating:
3.0

Customer did not leave a comment.

WHITNEY G 
Rating:
5.0

There was a closer dealership available. But this one worked very well.

KEITH P 
Rating:
5.0

Only issue we had was after we got on the road the left tail light stopped working. There is a short in the wiring system somewhere because it worked intermittently.

RANDY D 
Rating:
4.0

The check in process was quick, once they came out to meet me in the designated drop off area.

Terry R 
Rating:
5.0

Easy pick up and drop off. Personnel were great!

PATRICK H 
Rating:
5.0

I have no suggestions. We changed our plans and requested the truck a day earlier. They did not have the 20 foot truck but did offer the 15 foot truck. The reservation change was not problem. When picking it up they went over all the contract to rent and made sure we understood how to use the truck. Very friendly people. Would rent from them again.

Leon C 
Rating:
5.0

I couldn’t say. The employees are knowledgeable and helpful. What more do you need?

NORA H 
Rating:
5.0

Everyone was very helpful and friendly. It was a very easy process!

JOAN D 
Rating:
1.0

Customer did not leave a comment.

Zayne P 
Rating:
5.0

Customer did not leave a comment.

VIANNA R 
Rating:
5.0

Keep up the Good Work!!!

DAVID S 
Rating:
3.0

my reservation was made in advance for a 10:00 am pickup. I was called 2 days prior and told i couldn’t get a truck until 1:00 pm unless i drive to Davenport. This was a huge inconvenience. I will not use U-haul again

Jared Y 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Everything was better than expected. Treated courteously and good equipment.

BRUCE W 
Rating:
5.0

Customer did not leave a comment.

ZEBULYN P 
Rating:
5.0

Customer did not leave a comment.

SCOTT C 
Rating:
5.0

I didn't have any complaints with my experience.

KISHA S 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Sean M 
Rating:
5.0

Customer did not leave a comment.

Alex B 
Rating:
5.0

Great service, above and beyond.

JEFF S 
Rating:
5.0

Customer did not leave a comment.

HAYDEN W 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G 
Rating:
5.0

An excellent U-Haul, who's primary business is U-Haul. They know their stuff and they treat the customer right!

Scott S 
Rating:
5.0

Customer did not leave a comment.

Julio G 
Rating:
5.0

Customer did not leave a comment.

KENT J 
Rating:
5.0

Love this location. Only thing is that a bunch of trucks had been dropped off when I wanted to drop off the uhaul truck, so I had to park it really close to the road because of how congested it was.

AUSTIN S 
Rating:
2.0

Only one person at the counter for check in. It took 25 minutes to get my trailer that I prebooked

Joshua S 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G 
Rating:
5.0

Great job on pick up and drop off. Trailer worked great with new tires.

William N 
Rating:
4.0

Great service! Man installing the hitch did a great job!

CHRISTINE W 
Rating:
4.0

Was extremely busy for pickup. They did a good job getting people through, but maybe a few more employees would help.

SHILO K 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B 
Rating:
4.0

I ordered a dolly, but didn't receive it. I thought it was in the trailer but it wasn't. I would like get refunded that $7.00. other than that everything was fine.

VICTORIA H 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Very helpful and friendly staff. The truck was very clean and ready to go when we got there.

RHONDA S 
Rating:
5.0

Guy that help with return was fantastic. Thanks

JEFF S 
Rating:
4.0

No comments

Mark B  |  Overall Experience 
Rating:
5.0

I didn't personally see the storage facility because my movers delivered my ubox for me, but it was probably fine.

Ellen S  |  Overall Experience 
Rating:
5.0

The staff was more than helpful and very knowledgeable about Uhaul products and services. Blake made sure everything was taken care of and that I was a happy customer! Thanks! Ava P

Ava P  |  Overall Experience 
No reviews have been submitted for this location.
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