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LORENZO GCustomer Reviews for U-Haul of Coronado
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient and efficient uhaul location. I have rented from other locations and this is better than most. My second time using this location
JEREMIAH JJoseph was very helpful!
LEANNA G | First ImpressionsYour Staff is always professional and courteous
REMZI AGood experience.
Aaron GThey are very professional, we received the attention during the process of the installment. The price is average!😄
James CExcellent experience all the way around!!
GISELA M👍🏽👍🏽
DANIEL HLove the drive thru drop off area. Pulled in and trailer was checked in, unhooked and sent me on my way.
Leon HThey did not have the rental truck I originally wanted but they called me and then rescheduled me for later availability, unfortunately by that time I was there they had no truck but they were able to set me up with another truck and very helpful
YADIRA CWonderful staff, very helpful and friendly
VAIBHAV DThe workers at this store go above and beyond to make renting as easy as possible. Big shout out to Bill, for all your help.
John LU-Haul on N. Mesa are exemplary. The entire staff is so helpful. The last few times I have needed U-Haul assistance my situation was under duress. Even though its not the job of the staff they listened and were compassionate to my situation and very very kind. I am very grateful to N. Mesa, El Paso Texas U-Haul and want to thank them for all they have done for myself, my family and my friends I have referred to them for assistance.
LISA-ANNE WReally nice location and great customer service
Michael LEasy drop off, in and out in less than 2 minutes
ARTHUR SGreat job
LUIS PHappy customer
VIRGINIA Tdolly was clean new tires easy to load car.
HECTOR GStaff was friendly, and helped me quickly.
JAMIE HBest UHAUL experience I've had. Great rental, nice office, easy in and out.
CALEY FI really Like that we were able to request a rental the same day we that we needed it.
SERGIO LGreat service and the equipment met all my expectations allowing us to accomplish our move without a hitch. The return of the vehicle was also quick and without any surprises. Congratulations on a job well done U-Haul!!! Frank
FRANCISCO PEverything went smoothly with my truck rental, great communication leading up to the pick up and I really liked the flexibility of pick up and drop off times. The customer service was great as well, very courteous, efficient, and friendly. Would highly recommend this UHaul location for anyone needing anything to do with moving.
JENNIFER SSome things weren't clear when i got charged the final amount.
Isaac VGreat staff!
Rudy VFriendly staff. Easy in and out.
Lorenzo MGreat customer service
Robert LThey gave me a perfect service, I couldn't ask for more, thank you.
MARIA TMore Spanish Customer Service
EDGAR CAll of the employees there seem to be very respectful to customers and polite, except for one individual that works in the garage area. I don't know his name, but he is bald on top and has a beard. He was VERY RUDE yesterday! It's happened in the past that he was rude to me also!! One of the other employees witnessed him being rude to me yesterday during a video recording. I also spoke to the assistant manager (a very nice gentleman), and said he would let the main manager (Benito) know. And that he was aware of that employee having an issue with rudeness. I hope that the issue will be corrected, since I really love using U-Haul, and always recommend this location! 😔🕊️
RICHARD SExcellent customer service!!!! I’m very happy. Thank you so much….
JULIO HNeed more employees at the counter. Always just one employe, and Always a 15 minute wait behind other customers. Reserve a vehicle for 4, get there 15 minutes early, and still out late. Always apologetic, but...
JOHN LI wish the advertising on your trucks would not be too deceiving. Truck rental was $19.99 for the day as it is on the vehicle, then you get charged for mileage plus return vehicle with half tank of gasoline. Advertisement a little deceptive. Wasn't looking on spending close to $80 dollars on the rental but ended donating my old furniture and had to drive to Horizon City to donate them. My plan was to sell but ended donating.
JESS KThe Reps were courteous and professional; the two gents worked well and assisted each other in ensuring customer did not wait long; I really like to see that and I was in and out with a few questions to ask. Customer service spot on!
FANAUFOUINA MGreat location - great customer service
DOUGLAS SExcellent customer service as usual at this location. Everyone is very friendly and helpful. Easy process and no drama.
BENJAMIN GThank you very much , sorry late reply
RUBEN AAlways rent from this location and never have any issues!
EDUARDO PQuick and efficient!
GERARDO GScrews in the parking lot and I got one in my tire !👎👎
Catalina N | Overall ExperienceTook 30 minutes to do a return because supposedly there was an extra charge on my truck and they couldn’t tell me why .. they will rip you off
EDGAR MDrop off was very fast and seamless
CHRISTOPHER JAttendant was very friendly and helpful. I did not know that I needed to take pictures of the truck and submit them before leaving the parking lot. The attendant probably should have mentioned it. Seemless rental, otherwise.
AJAY HOne of the tires on the trailer was not working correctly
GERARDO MThis location was great. Nice employees and my uhaul renting experience was a breeze!
William MExcellent great service was given to me.
JOSE JI had a very pleasant rental experience - I honestly don't have any suggestions for improvement. Everyone was calm, experienced, and thorough in explanations and operation. A+ The trailer that I rented (6x12 open) tracked very well and seemed to carry the load wellwithout undue bouncing. There were plenty of tie-downs which I appreciated and used and when empty, I could barely tell the trailer was there.
CHARLES CEverything was well. Location was difficult for me with larger trucks. That's just me though, not U haul.
Darrell CI have used this location a couple of times now. They get you in and out efficiently and with quality customer care. I have not had any issues with them and the staff. If I need a U-Haul again, I will be using this location for sure.
BEAU MAll employees were knowledgeable and very helpful. Thanks to all at the facility. Keep up the great customer service!!! Happy Holidays
ABED EThe employees were friendly, helpful, and took the time to answer any of our questions. I would recommend them to anyone for their services.
MATTHEW BThe guys were perfect
Carla TExcellent Services Mangers/ Employees
George F | Overall ExperienceExcellent Services
George F | First ImpressionsI have a real good outlook and opion when I think of or have conversation about uhaul. Their mission statement and over all business ethic's were A+. Not only were the supervisory staff kind. They fulfilled a request for me that showed compassion & understanding for my well being...Thank you, Benito_ Rosa's at the El paso mesa branch. I'll do my business with Uhaul any time!
Kiva H | Overall ExperienceThe employees were excellent! They were always friendly and helpful. They would help with my locks when I had difficulty opening my locker.
James S | Overall ExperienceI would go back to El Paso, Texas U-Haul anytime, super friendly and very organized. Quick and convenient. Just all in all awesome place
mike f | First ImpressionsAll the staff were nice and helpful. Each time I went to take boxes out of storage they would ask me if I needed help. The area where the storages are was clean and safe to move boxes around.
MARTHA A | Overall ExperienceI needed to get a small storage unit and I was able to get one for a reasonable price compared to other storage places. Staff were very helpful in making it easier for me to get my boxes from my vehicle to the storage unit with less physical effort.
MARTHA A | First ImpressionsThe representative was extremely nice and helpful, made the whole process smooth. I would recommend him to anyone.
Liza B | First ImpressionsMr ortiz was wonderful, the wait time was very short, which I was very impressed with.
betty e | First ImpressionsIt’s storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don’t see the value or cost savings there. It served it’s purpose which was me storing someone else’s items and now I no longer need it.
Robert M | Overall ExperienceThanks
Robert M | First ImpressionsI
James S | First Impressions