The truck was blocked in when I arrived. When I checked for the appliance dolly I paid for, it was not on the truck. I asked if they had one inside and after waiting for the gentleman to come back, I went inside and was told they don’t and I couldn’t take the regular dolly they had available. I had picked this location due to its proximity to my storage unit and had to drive 13 miles out of my way to pick up the dolly at another U-Haul location.
Emily BCustomer Reviews for U-Haul of Deptford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk provided me with excellent customer service and was very pleasant to speak with.
Jon POnline check-in means nothing. Desk clerk asked for all the same info that the online check-in asked for. He said that info never shows up for them. Had to submit all personal info again. He also tried to take a photo of my license with his phone. Had to stop him and did it myself with my phone for the app, which was already done.
Kenneth GI came in to have a hitch put on my 2025 veh, and i left with a rental truck because my car wouldnt start once the wiring portion of the install began. U-haul made me find and fund my own way home and at this point i still dont have a running car
DAVID SI would NOT recommend UHaiul to anyone because I to had to down the app to rent the truck - I will rent from another company because of your app usage requirements. I was not aware of your policy when I arrived at your store - so I had to do it
LUIS PThe staff was very knowledgeable about the operation of the company policies.
GARY MThe new process of utilizing only the app to make a reservation is a time consuming process that adds far too much time to the process. Once you take the time to initially go through the process at home you are not done as the process needs to be completed a SECOND time at the facility. Not sure why the process changed that adds too much time to however it ia a total waste of your customers time.
ROBERT GPay more money to attract more/higher quality staff. The app check-in sucks and the whole process through the app absolute blows. If you're going to make customers use an app for damn near everything, use a better developer.
COLIN MThe system is well established. Work on clearer options when selecting the initial order, it gets confusing.
Bruce EIn addition to a vehicle, I ordered numerous pieces of equipment that said ready for pickup at my location. Upon arrival I asked for the items I ordered and was told “we know it’s in our POS system, but don’t carry any of that stuff. We can refund them and you can go buy your own somewhere else” even though there were also signs advertising those items on their front window. It’s actually a pretty smart scam - promise items up front so the customer arrives relying on them, fail to deliver them, offer a refund, and then direct them elsewhere so you make all of that money right back on the mileage they now have to travel hunting down other options. Make all the money and procedure zero of the product. Very clever. The one thing I was able to pick up is a mattress bags. However, they are advertised to have handles, that being the only reason I purchased one. They do not have handles, so you will pay $20+ for a piece of plastic that doesn’t even hold up as well as Saran Wrap - it ripped open seconds into the move, making it completely useless. Between U-Haul’s unreliability, and their bait-and-switch business practices, I’ll be sure to use any other company going forward before enduring this headache again
SARA PExelente service
fernando cI don’t get why I pay money to have to do all the work when arriving and dropping off. Customers shouldn’t have to take photos and do the whole drop off process. Or if they do should be discounted.
STEPHEN MShould have shorter waiting lines if u have an appt
TERENCE TThe sun shades need to be fix keep falling down on the windshield.
NORBERT JYes
SANDDY GNo interaction was needed
RYAN MThe worse experience I have ever had. JACOB and SAM are both not professionals. They need to be trained how to treat customers when they screw them over on your rental.
Steve PCharge me gas such Bullshit 2 gal when I added it $20 robbery at it best one way rental drop was in between both uhaul and charged 14 extra miles hmm all a scam for more money
Robert DLong wait in line to pick up the truck and items ordered ahead of time like dollies and furniture pads were not included
Jennifer CI booked a 26 ft at somerdale, then had to pick up at deptford, adding to my trip. The gas was close to E and I was told to fill up quarter tank. I ended up filling half a tank by accident but they wouldn't give me a credit on that 10.
Fred CThe checkout process woth the updated app was super easy and much improved from the old system.
Lauren MThirty some hours later trailer was the way I got it Thank You 🙏🏻
BENJAMIN SThe truck was old, however it got us where we needed to go.
Kimberly CThese workers did not know what my bill was it said 0 so known one could explain our bill to me!! They tried to figure out the bill they didn’t quote the price so they were just trying to see what was going!!
Michelle SI have rented from the Deptford NJ location twice in the past few months. On both occasions and when stopping in for information all four staff members I dealt with were courteous and down to earth.
GERARD BGreat service with a smile
ANTHONY MThe service was absolutely wonderful! They didn't rush me but they also didn't waste any time.
TISHO DWe returned the rental with a full tank of gas and the receipt is showing the opposite The One time I couldn't capture a picture, is the time Uhaul decides to over charge me! You have lost a loyal customer!
TANISHA OGood
OLUWADAMILOLA IU-Haul company needs to update its computer system!
RONALD LVerry nice customer service!
TRACEY HFlooring (Cabin and loading area)was not very clean upon pickup. Paint was spilled on the loading area floor. I had to bring it to the U-Haul associates attention. Never saw him write it down. I was fearful that I would be charged for the damage even though it didn’t happen during my rental.
DEBRA ODonato was the representative assisting me, and he came across as respectful, kind, and professional. He seemed relatively new, and when I had a question, he brought in another associate to help. Unfortunately, my interaction with that second associate was disappointing. His tone felt dismissive, and I didn't feel heard or respected. It was frustrating, especially since I saw him interact much more kindly with another customer right after. I also had to locate the truck and figure everything out on my own. At other locations, staff have walked me to the vehicle and gone over how to use it, which makes a big difference. This time, it felt more like, "Here’s the keys, good luck." Despite that, I believe Donato has real potential and could grow in the role with the right support and example. Based on my overall experience, I wouldn’t return to this location, but others might have a different experience.
AUDREY ODo a walk around of vehicle with customer to note any scratches or dents and also any specific things pertaining to vehicle like dash controls or how to lock open loading doors and such
JOHN PI used under the milage I paid for and refilled the gas tank to full and also cleaned the whole truck front and back they said I would get money back and they took everything they charged me for.... I'd rate a 0 if I could.... it's theft to make me pay for miles I didn't use then not give it back to me.... I will to with another truck rental from now on unless this is sorted out and I'm reimbursed for things I paid for and never used.....
TYLER GSam assisted us with our U-Haul rental. He was beyond amazing. I have rented from several other U-Haul locations and Sam was the absolute best!
Monica RPick up and drop off locations both changed unexpectedly and without my knowledge. First, I was delayed because of the location change. The first replacement truck I was given had tons of body damage and a bad tire (wasn’t road worthy). Took a different truck which was assigned a new drop off location (w/o my knowledge). I was given a discount for the inconvenience and then following drop-off I was charged $70 extra. Awful service.
Raymond HThe rental went perfect, other than vehicle needing to be gassed up but credit was given.. No issues. No waiting. Extending rental was easy.
LENA T1.89 a mile is fucking ridiculous
Alexander BThe young lady who helped me was very nice! Come to find out she was the regional for the area! Truck was new, clean, everything worked perfectly!
AISHA JGet rid of the app honestly..way too much waiting immitially with all kinds of verification calls etc then after I'm on the pouring rain alone in the dark and had to take pics after asking me.to take pic of label..no idea whatvthat meant..so 1hour and 40 mins was spent operating the app.
Michelle AGet rid of the app honestly..way too much waiting immitially with all kinds of verification calls etc then after I'm on the pouring rain alone in the dark and had to take pics after asking me.to take pic of label..no idea whatvthat meant..so 1hour and 40 mins was spent operating the app.
Michelle AGood orientation from the U-haul service representative.
Richard MIt would have been great if the 10' van came with a loading ramp.
RAFAEL CFolks were great thank you alll
HENRY Knull
Keith PSam was great, I had a difficult time with the "on line" check out. Sam was so polite and helpful with the check out and return.
Michael LIt was fine
Robert Hnull
michael dThe guys were excellent very helpful. Overall great experience
Katie Hnull
Maria MSam was great to work with
Jean HThe price was 19.95 for the truck it's very misleading, then $2 every mile
Crystal Bnull
MICHAEL Cnull
chikuyu hWouldn't change a thing! Keep up the good work!
FRANK Nnull
Enrique RI dealt with Mark, Lamont and another fellow. All were friendly and helpful. I had a complication with a hitch and Mark was very patient and he worked it out for me. The whole crew was professional. patient and proficient. I will use this location and again.
Frederick GThe guys were excellent very helpful. Overall great experience
KATIE HSam was great to work with
Jean HFolks were great thank you alll
HENRY KWouldn't change a thing! Keep up the good work!
FRANK NSam was great, I had a difficult time with the "on line" check out. Sam was so polite and helpful with the check out and return.
MICHAEL L