Customer Reviews for U-Haul of Downtown Orlando

Rating:

2.0

Greet customers. Check the customer out so no surprise charges. I was charged a gas fee when I put gas at level I received it. Spoke with team member yet no resolution other than take pictures next time.

Rating:

5.0

Gary and the other young man with the dreads were both top notch!! Both were extremely friendly and helpful and made the rental experience smooth and enjoyable. Normally, I dread having to deal with people at equipment rental facilities, but these two gentlemen made it a great experience.

Rating:

5.0

Gary an helen gave me exceptional service that I’m grateful for !! They helped me with a teansaction mistake I had made .but thanks to them it all got resolved !in a fast an commodating matter!!I recommend this store 100 percent .they have a huge selection of trucks trailers transport trailers etc

Rating:

2.0

The brakes on truck was horrible needed a oil change thing rode like a long wagon tires where not the greatest very disappointed in how are trip went getting are van home the dolly was horrible straps would not stay tight i sent alot of money and fill like i didnt get what i payed for

Rating:

5.0

Expand parking lot.

Rating:

5.0

None

Rating:

5.0

I think the check-in was so easy the young lady was efficient and professional friendly I feel that it was easy theck return the joing man took care I f me very fast and friendly thank you

Rating:

5.0

Perfect experience!!

Rating:

5.0

Nothing I could see. Staff was very helpful and friendly. Great checking out and checking in. Will definitely use this location for trucks in the future.

Rating:

3.0

Be honest. Provided to the customer what is stated on the reservation , if unable to provide, notify customer ahead of time.

Rating:

5.0

Everything was excellent! The employees were friendly, professional, and helpful. The entire process was VERY smooth and easy. It took about 5 minutes to pick up our truck, and, seconds to return. There was a person outside checking people in as we pulled in.

Rating:

5.0

Incredibly polite and helpful staff willing to go above and beyond to help the customer. 20 stars!

Rating:

3.0

Equipment not in vehicle although I preorder it. There was no gas in the truck so I had to put gas in just to prevent running out.

Rating:

5.0

I rent from a few UHauls, but this one has one of the most amazing customer services environments you can enter into. The staff is friendly they make you feel welcome from the moment you enter the location until the last second as you leave upon returning your truck.

Rating:

5.0

Control the vehicle traffic at the location was to congested

Rating:

3.0

Worker there have bad customer service, poor listening skills, and a bad attitude over the phone and in person. Please let people know they have to have a lock or provide a lock for after hours drop off of trailers with Dollie’s.

Rating:

5.0

Keep up the good work.⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

I return the equipment on time and still get charge for extra Day.... Thief Location and Representaive

Rating:

5.0

Thank you U-Haul for making my move from Fl to Tx seemless! Everyone I spoke to was super friendly and helpful; they treated me like family always anticipating my needs. This is the reason why it is important to work with a company that has done this service for decades and most importantly has caring workers. I highly recommend U-Haul to anyone for any move local or interstate!

Rating:

5.0

good as is

Rating:

5.0

Gary was most helpful, professional, and pleasant, who listened to his customer’s need, asked the right questions and saved me injury by suggesting a trailer with a ramp tailgate to facilitate hauling a larger walk behind mower that could not be picked up physically. Quick rental and check-in upon return, yes, I’d definitely rent from this location again!

Rating:

5.0

The staffs are friendly and caring. I love that location.

Rating:

1.0

Pas moyen de parler a quelqu un pour faire arrangement pour le retour...vraiment déçu

Rating:

5.0

Awesome

Rating:

5.0

Manager was great.

Rating:

5.0

Nothing at all , the lady was very helpful , and knowledgeable...

Rating:

5.0

Good customer service

Rating:

1.0

Customer service was poor

Rating:

5.0

Thanks fue rápido todo

Rating:

3.0

The staff were all very nice and the store was fine, but the trailer that I rented was extremely dirty and had less than minimal working taillights. For that reason, I would not recommend this location.

Rating:

1.0

Customer service rep / female ,extremely rude , worst person i've ever meet in my life, she made me so unforgettable , i wish i had recorded this interaction for the entire world to see how bad of a experience/person she is . , also lied to me she including the insurance on my bill which i did not want , i declined on line , i need my money back , i need some one from customer service to call me asap to discuss this. i will be on social media about this rep /employee. if you need to improve this rep need to be fired .i cant wait to discuss this with my employees and have a discussion on how bad this experience was . also i must mentioned a gentlemen who may be the manager came out to help me he was fantastic

Rating:

3.0

Trailer had a tire with a leak from a patch in the tire. When I was checking out the trailer I asked if we could check the tire pressure. The U-Haul attendant insisted that it was not necessary due to the inspection process they go through before every rental. After getting the trailer to my home before loading I checked the tire pressure since one of the tires felt soft. It only had 17 psi when all the other tires were properly inflated to 60 psi. I used my compressor to fill the tire and that is when I found the leak through an existing patch in the tire. I tried to return the trailer to U-Haul for repair and they refused to assist me stating that roadside assistance was the only way to fix the tire. This whole process caused me to lose hours of my time. This made me late for my appointment Friday evening at my destination. I asked to speak to a manager and there was not one present from mid-day Friday all through the weekend. There were other issues with the trailer as well. One of the ramps was held in place by a bungee cord and not the latch so it was not very secure. Several of the running lights were also broken. I would like to speak to a manager about my experience.

Rating:

5.0

No

Rating:

1.0

the uhaul truck was full of roaches

Rating:

1.0

We have a text that says our drop off was 4/5/25 we dropped it off on 4lthe 4th and got charged a extra day,coverage and a cleaning fee because the moving blankets weren't folded back had we known we would have just got charged a extra 85 dollars for nonsense

Rating:

5.0

Nothing everything was good.

Rating:

5.0

Friendly on time service. Gave me water as I waited.

Rating:

4.0

Thoroughly inspect all equipment to ensure roadworthiness before renting to the public. Someone else may not have checked tires, or psi, before heading out on the road, and ended up stranded or hurt.

Rating:

5.0

The employees are great.

Rating:

2.0

It's a very bad place never go on the night there.

Rating:

5.0

The facility was very organized and clean and the manager and staff were delightful!

Rating:

5.0

I love them. I always get my trucks from them. They good people.

Rating:

5.0

Everything was perfect I just couldn't go more than 40 but I was fine

Rating:

5.0

Great service will use again

Rating:

5.0

Excellent answers to questions and assistance. We did forget the dolly (which is our fault) but maybe these should be placed in the truck cab safely ahead of time so they are not forgotten.

Rating:

3.0

Better staffing and proper maintenace for trucks. my truck had a bad blinker on the left side, and needed an wheel Alignment anything over 60mph felt scary driving and required a death grip and both hands on deck. staff were very nice and informative so no issues there but i felt bad when returning the truck and it was one poor guy running it all by himself get this location some more staffing.

Rating:

2.0

Make sure you are not on the phone while you are helping the customer and when you come back from lunch make sure not licking the food off your fingers and taking the customer card with that hand.

Rating:

1.0

Charged me extra for gas

Rating:

1.0

Make sure to have the actual equipment available. I rented a truck and auto transport everything was confirmed and when I got there They said they didn't have any auto transport or tow dolly available after the fact. Then made me get the truck from one place and the auto transport from another while I'm using my mileage to go out of my way to do so and no compensation or discounts. The whole thing cost me more than just getting the tow truck to pick my car up. Took me 5 hours to accomplish everything when it should've been done in about 2 hrs. I will never rent again. Horrible service

Rating:

5.0

Gary is awesome. He is professional and friendly. I've used moving vehicles for a number of years and I've never met someone in this industry who made customers laugh and feel welcome. He sets himself apart from others in his natural customer service skills. I'd use this location again just because Gary was so great.

Rating:

2.0

the van wasn't cleaned. There were dog hairs on both seats. The smell of the wasn't fresh.

Rating:

5.0

Customer service was excellent, they were quick to check in and out and answer all my questions in a professional manner.... my only go to place for equipment

Rating:

1.0

I made a complaint many times and I am still waiting for management to contact me. At pickup nobody was around until I went and found an employee. She commented on my body size. When I noted the truck had the engine light on, the tire pressure light on, and a trailer light on and "tire monitor equipment" light, she laughed saying they all have lights on. The doors had to be slammed in order to lock otherwise they wouldn't shut properly and that light would be on.

Rating:

2.0

The vehicle was dirty on the outside & very dusty on the inside. We were 39 minutes pass our turn time & we were charged for an xtra full day rental plus a full day insurance. I even filled the tank up to the full level when it was @ 3/4 @ pickup. The note above the odometer reading/mileage, etc, I happened to notice after turn in states: "Failure to return the equipment by the rental due time "may" result in additional charges". The word may mean something is optional & not required, essentially conveying a sense of "discretion" rather than mandate!! Not good customer service, in my opinion.

Rating:

5.0

this location is wonderful. the area is too nice but the people inside this uhaul make you forget where your at in reality. they were awesome, super fast & friendly. definitely returning for my business needs.

Rating:

1.0

I was a faithful customer renting out the truck for about a year not a professional establishment the manager talking about customer to other employees regarding discounts given to me every time I rented the truck it became very hurtful because the employees came and told me what the manager said about me then recently I rented the truck and I was told I damaged the truck because I went under a low clearance I would have never went under a clearance overall the experience I've had at the location was not acceptable I will be in the process of taking this matter to cooperate and higher authority bad busy to 810 orange blossom trail

Rating:

2.0

I was charged a higher rate than promised (verbally from agent) and for extra miles after returning my truck with app.

Rating:

3.0

I was incorrectly charged. Vehicle was basically falling apart. CSR who helped me rent the vehicle was awesome though

Rating:

3.0

Good support at the procedure to hooked the equipment to my VR