The worker was very helpful thank you
KYLE ECustomer Reviews for U-Haul of Elkhart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rear righr car hauler rim broke and separated outer from inner but luckily caught before returning from car show. Took 1 1/2 hours but on a Sunday , understood, to get new tire. All thngs considering. Just a quirky .unforseen mishap.
LAWRENCE LRegular customer and the equipment and service is always great
PETER PVery pick up and drop off
Richard EVery good service everytime....
PETER PExcellent installation and finished on time. I very very pleased they were able to get me in.
Phil RRegular customer and the service is always great
PETER PThe worst consumer service ever they are rude prices go up all the time lied about how many mile was driven
Guy VThe “in town” equipment was old and dirty. The inside cargo area was coated in mud. Surprised it was in service. Employees don’t care.
CAMERON BCheap. Install seems good. Not particularly friendly.
Patrick BLower the price of a 6x12 enclosed. Absolutely ridiculous
HUNTER SIn and out fast equipment great. Wonderful experience
PETER PTake it easy on others
CANDICE SThe vehicle was in bad condition mechanically. It came close to causing two separate accidents due to an idling issue. It also has front end problems. Also was very dirty. Bad experience with uhaul this time.
Dwayne PVery friendly and helpful staff
BILLY Mrunning light on trailer was not working
Sean GVery happy , smooth in every way !!!
JOHN RI like what is going on at this Location. The Guys are very Helpful. Great Job.
MICHAEL FI’ve Rented trailers here on several different times. Each and every time the staff are very helpful and engaging. Always great conversation and assistance!
MICHAEL BHello, The only problem i had was doing the self check in. my phone did not want to hook up to the App., so I was unable to do the check in .
MICHAEL FWhen I need to rent a U-Haul, this is my go-to location. The staff is friendly and helpful. The equipment is well maintained. The hours are good but after-hours returns are easy too with a well-lit yard.
KENT MThe whole rental process was easy and very clear.The Cargo Van was spotless and made our transporting very simple. Price was great too! Josh was polite and professional. We will definitely use U-Haul, Elkhart again.
TED MEverything worked very smoothly! Our containers arrived almost a week earlier than expected, which was nice. Thank you!
Deborah WToo expensive to rent a truck and trailer ! Almost $200 for a few hours...I feel like I was screwed over but I didn't have a choice. My car broke down and that was the only way I could pick it up....won't be using U-Haul again.... hopefully.....
STEVEN RHave some one call me I have called the store no help. 574-361-7802😟KimFager
KIMBERLY FAlways very satisfied at this location
SCOTT KThe person on duty did a great job
DAVID DGreat try to help best they could with the Info they had.....
HOPE GGreat location, room to drive around and get hooked up
FRANKLIN EEverything went smooth.
KATHY AThe staff that helped me at pick up and drop off were great!
SEAN CThe engine light was on almost the whole time. The fuel cost was extremely high 3 to 5 mi per gal. The truck went into limp mode. Would not even start sometimes forcing me to have the vehicle longer than expected and costing way more than it should have.
BENJAMIN THad a horrible time trying to do a online pickup up at Memorial Storage 28443 County Rd 10 Elkhart, IN 46514…. Had to cancel the pick up and go to the U-Haul of Elkhart 29057 Old US 33 Elkhart, IN 46516 …. This location was very helpful, but was inconvenient having to drive out of my way.
THOMAS KCourtney has great customer service And very professional . Thanks Samir.
SAMIR RLocating the gas was difficult.
RAEANNA LEasy dropoff.
DAVID KI never expect or demand perfection, only that when something goes wrong or when a mistake is made that it is corrected. This location is absolutely awesome in that respect. Thank you to both Josh and Jacob for their help. Rental is painless, return is painless, and issues, if there are any, are fixed effectively and efficiently. Have a safe season!
PAUL FThe Staff (Josh ) at the front desk was amazing. Helping us find the correct ratchet straps that we needed to purchase. And the young lady that helped us when we returned the trailer was equally as helpful. I apologize I cannot remember her name.
ELIZABETH GI would highly recommend using your services to anyone i know ,thanks for the expedient delivery
Greg BExcelente servicio
JEAN WThe truck smelled like an ashtray. Also, the mileage cost mysteriously jumped from $0.49/mi to $0.79/mi. That will lead me to consider using a different rental company altogether in the future.
Paul Svery easy check in, appreciate the lighting for the return of the 5 x 9 trailer with ramp
David MTrailer was very muddy when we received it but the truck and trailer made the long trip
RANDALL MImprove web site
JOHN BKeep peforming like you do now!!
VERNE SThey could have informed us we would be charged an extra $100 for pushing the time frame back. I'm guessing they charged it as a reschedule. It was the same exact day we were moving an hour away. They could have warned us if we pushed the time frame back that it would have cost us a lot of money. There was literally no inconvenience to them, we picked it up during business hours, there was plenty of trucks, we were renting for 2 days, we followed through with the rental, it didn't seem like there was customers beating down the door for this particular truck. When people are moving they have a ton of money going out anyways, the fact that we were charged $100 more than we were quoted was absolutely outrageous. Not to mention we had to drive 44 mi there and back a few times so they got their fair share in mileage pay as well. I would never suggest anybody I know go back to this business. But I'm sure you're not worried about that. You guys will still get business...
ROBERT KDefinitely give the guy a raise! Trying to juggle 3 customers and a ringing phone all at once, then to take the customers out to get what they wanted, this guy is tops!!
RICK RThis location was helpful and I would go there again or reccommend them to others, but the original location at 2202 in Elkhart, I would not recommend my worst enemy to that location. Absolutely horrible environment with empty beer bottles, pizza boxes and rotting pumpkins in the front of the office area.
STEPHEN TMartin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.
ellen d | Overall ExperienceEverything went smoothly and was a great way to get my belongings to Indiana from Florida
rose p | Overall ExperienceEmployee Martin took care of me. He was truthful and professional
Chris D | Overall ExperienceMy ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th
Allyssa M | Overall Experience