Customer Reviews for U-Haul of Farragut

Rating:

5.0

If it's not broken don't fix it.

Rating:

5.0

Nothing

Rating:

5.0

Very professional at all stages! Easy!!

Rating:

4.0

Friendly, professional and very courteous!

Rating:

5.0

I have rented here before and the ground crew is very experienced. Equipment is always in top notch condition

Rating:

5.0

Smooth experience! They had the truck at the time reserved. I used the truck and returned it without any issue and for the price I expected it to be.

Rating:

2.0

They put the wrong location for me to drop off my trailer

Rating:

5.0

I called in a reservation. Upon arrival, the reservation was for another location, even though I confirmed everything with the nice man with whom I initially spoke. The lady at UHaul of Farragut got everything sorted out and was able to rent me a truck. She is one of the best customer service reps I’ve had the pleasure of dealing with.

Rating:

5.0

Great customer service!!

Rating:

5.0

Quick in and out. The people were nice and knowledgeable.

Rating:

5.0

Very fast and efficient, and everyone I talked to was friendly and helpful. Much better experience here than at another rental place.

Rating:

5.0

Farragut is by far the best U-Haul location. They staff is friendly, efficient and very helpful. The onsite inventory is unmatched as well.

Rating:

5.0

The service was amazing. Friendly and professional staff.

Rating:

5.0

The right vehicle was there. Large selection and courteous service.

Rating:

5.0

Everything was great

Rating:

5.0

on the ball people

Rating:

5.0

Everything was great. All personnel were very professional, proficient, attentive, and informative. Keep up the good work!!!!

Rating:

1.0

I booked a truck to pickup at 7:30pm using mobile phone. I arrived at 8:30pm but the app didn’t let me pickup. I had to call customer service. She said the reason was I was late. That didn’t make sense! Then she said she rebooked for me and I can go ahead. It worked but the reservation was only until 12:45am (4 hours) while my original reservation was for 16 hours. That caused lots of problems for me. I could hardly extend it to 8am and I had to do my job early early next morning which was very inconvenient.

Rating:

4.0

I was looking forward to having a radio in the truck. I understand that people abuse them. The truck was sufficient.

Rating:

4.0

Little annoyed that upon return, the sign said to use Mobile App to check trailer back in or be penalized but mobile app couldn't find my rental, so I guess I take it in the shorts on that one.

Rating:

5.0

Excellent!

Rating:

5.0

Everyone I worked with was knowledgeable, professional, competent. Pickup and drop off were both quick and pleasant steps for getting my project done

Rating:

5.0

Love our local store

Rating:

5.0

Brandon was greatbb

Rating:

5.0

Customer training on how to use the U-Haul phone App for both Android and IOS.

Rating:

5.0

One of the best one I ever rented the truck from I work for a moving company and we sometimes use truck for shuttles thank you U-Haul thank your team members❤️

Rating:

5.0

I loved the 26' Ford truck it had plenty of power and got reasonable fuel mileage for such a BIG truck. IT was clean and everything worked, AC Radio seats. The front-end alignment was good no pulling and I couldn't have gotten an entire house of stuff moved without it. THANKS Great job by the guys at Fairy-Gate Uhaul also they were very good, especially the guy who was there on Sunday. I was Hot,Tired and have just had surgery on Thursday before this move, so I was very grouchy and a PIA, I apologized to him (John i believe) there and am apologizing again now. HE was there by himself and did a GREAT job for being all alone.

Rating:

5.0

Exactly what I needed on short notice. Friendly and fast service.

Rating:

3.0

The way that I was treated by the staff was disgraceful, I would not recommend.

Rating:

2.0

Was charged $26 for fuel. I have a photo of when I picked up the U-Haul and when I dropped it off showing how many miles until empty. Someone needs to fix this before I call my credit card company and have the charge reversed. Very disappointing and poor customer service!

Rating:

1.0

The young man that waited on me was very unfriendly and hardly said anything. Poor customer service skills! I do not recommend anybody going there because even though I’m doing the survey, they’ll keep him as an employee and not say anything to him

Rating:

5.0

I have used this U-Haul location for a very long time. They have always provided exceptional customer service. I will continue to make this my primary location.

Rating:

5.0

Great customer service. Will rent from this location again.

Rating:

5.0

Had a great experience at this location their staff was very helpful!

Rating:

5.0

Most excellent, Gang. Thanks!

Rating:

5.0

Always get a great service everybody so helpful trucks are clean always five star for me

Rating:

5.0

My experience was flawless and service was excellent. Great job.

Rating:

5.0

Staff was very helpful

Rating:

5.0

Customer service was very quick and efficient. I'll be back.

Rating:

5.0

Very happy thank you...return customer see u again soon

Rating:

4.0

Exterior of trailer rented was dirty, but the trailer did operate flawlessly

Rating:

1.0

When I was doing my paperwork the worker didn’t let me read or sign the contracts

Rating:

5.0

Really like having someone come out when dropping off, this makes returning truck quick and easy.

Rating:

5.0

All of the workers were friendly and extremely helpful. Thank you

Rating:

5.0

Pick up was easy and the staff was professional and friendly.

Rating:

5.0

Great Experience

Rating:

5.0

The employees were competent and efficient, but not very outgoing.

Rating:

5.0

Thank you for a great experience.

Rating:

4.0

Fill gas tank a bit more. Less than a quarter of tank full so had to go directly to gas station upon picking it up

Rating:

3.0

Dollys were not ready when I came to pick up my truck

Rating:

5.0

Would repeat

Rating:

5.0

Wonderful facility, equipment and staff, would absolutely recommend them to anyone.

Rating:

3.0

I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

Rating:

5.0

When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

Rating:

5.0

We will definitely use this location again.

Rating:

5.0

Great service and staff

Rating:

5.0

Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!