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Matthew LCustomer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The easiest part. I don’t even have to get out of the truck
KENT RGreat experience. Staff was respectful and attentive. Got in and got out quickly . Thanks for all the help !
RICHARD MSuper expensive and staff didn't want to be there.
JESSE BThe employee who assisted me was knowledgable, polite, and efficient. On both check in and out. Really pleased.
JEFFREY SNo surprises, expectations exceeded, pleasant staff, couldn't ask for more!
HENRI UEasy in and out. Helpful staff.
JAMES RIf I'm scheduled for a pickup, have the trailer ready, and not ask for help to move other trailers out of the way to get to mine. I came back later and picked it up
KEVIN SThe drop off was great. People are great.
Alan GThey installed a Class hitch . I set up an appointment and they got my SUV in and out as expected. The stall was attentive and polite!
Richard VI rented a trailer for 6 hours. Returned it in about 3 hours, but when the receipt came I was charged for 6 days?
KYLE EGreat check in and check out process and good technology!
THOMAS MNothing….. Good customer service .
PAUL KMake sure truck are leak free. My couch was ruined and now we’re out $800 because the truck had a leak I will not use U-Haul anymore.
CHAD HCheck the trailer lights! I had burned lights and I had to drive at night.
EMANUEL TAlways good.
LAURI SGreat customer service.
CHARLES WI reserved 12 furniture pads several days prior to rental pickup. When we arrived at 8:20am to pick up the truck and furniture pads we were told another customer wanted 60 pads with their pickup at 8:10 that morning and so they didn’t have any available for us. Why not put 12 pads aside for the customer who had them reserved and give the other customer 48 pads. Makes better sense to me from a customer service standpoint. This was disappointing. We had a job to do and pads were needed and reserved through U-Haul.
JACKSON GKeep up the good work
Russell BVery fast check-in, and self drop off worked seamlessly
THOMAS EEverything was great
MICHAEL PNone
SUSAN HU-Haul shouldn’t have rented a truck with no working lights. Delayed 3 hours to fix. Two blown tires left me on the freeway for almost two hours after midnight. Bald tires should’ve been replaced before renting out the trailer. Both incidents were dangerous and could’ve caused serious injury or death. Could’ve also been ticketed for no lights. Left multiple messages over the last few weeks for the GM, Heather, in Farragut for a refund. Never heard back.
WILLIAM OI picked up an auto transport for a one way ~500 mile trip. The uhaul staff was friendly and helped hook up the trailer and verify I was good to go. The trailer was in good shape and had some new straps and tires. Unfortunately, when I asked them if the lights on the trailer were working, they only checked the passenger-side taillight and said I was good to go. I drove 15 minutes to load up the car and double checked everything and noticed the driver-side taillight was out. Reminder to always verify everything myself before leaving the store.
Bernard MClean and organized facility. I ordered a trailer online. The trailer was ready. They hooked it up and I was off When I returned they unhooked it. In and out quick.
FREDERICK VEverything was great
RYAN OThe staff was excellent; prompt, polite, and friendly!
SAYED RStaff was top notch. Great customer service. Consider giving them a raise.
STEVEN DIssue all rented items
JOHN GMake sure you provide all items for the rental
JOHN GI requested 36 moving blankets. When I picked up truck they could only give me 12. They called another location and I had to drive the 26ft truck across town and back to get only 12 more
MICHAEL KThe trailer served it's purpose well. The employees were very curious and professional. They knew their jobs well.
LATINA AEquipment was not available when I arrived. Drove two hours to pickup. Items missing from order, moving blankets and dolly. When I called store, only recourse is credit issued on back end.
John GWindshield was very dirty
CHARLES TI drove in. Person came out right away. He had a great attitude. I handed him the keys and we were done. Fast and efficient.
ROBERT GGreat friendly staff
Matthew PI did all transactions in-person instead of online at this location. Great employees😊👍
GARY Svery helpful staff. made great suggestions to make the moving process go smooth.
JOHN BI reserved a trailer and didn’t realize they closed at 7. Went the next morning morning. Then they didn’t have six bags of blankets like I reserved. They only had two bags of blankets. We had to go back home and get blankets and towels
DANIEL GTruck smelled like smoke. Driver Door rattles.
Shawn REasy and friendly check in and out.
PAUL CFrom the time I arrived until the time I brought the rental vehicle back everyone at the location was friendly and very professional. Moving day is a rough experience to begin with...and tiring. But the staff at the location made it so much easier and I really appreciate that. The rental van was very clean and operated perfectly. I most certainly recommend this location and most all U-Haul locations that I have ever had experience with. That is why I keep coming back for my vehicle needs at U-Haul. Thanks to everyone at the location.
JACKY LGuy was nice i used it for 2-3 hours tops dropped it back off same spot
MATTHEW SGood people and good service. Thanks..
Robert WOur service when picking up was outstanding! Great rep!!
EDWARD TWhen I got there, the people were nice. Somehow, there was a lock on the rear loading door. I didn't discover this until I got home to start loading. I called the store number. It went directly to a national call center. The prompts were confusing, and the only recommendation they had was return it to the store. I was on a time crunch, so this was extremely inconvenient. The guy apologized and got me a new truck, but didn't give me a new agreement with the correct truck on it. When I returned the truck in a different city, they had to hold me an extra 30 minutes, to see why I had a different truck than was on my paper. Very unprofessional.
GEORGE WFast easy and clean.
AMZI TFriendly and very helpful staff.Equipment was clean and in excellent condition. Easy reservation, pickup and drop off process.
DYLAN FWas not given 24 furniture pads but I made it work. I wouldn’t say the staff in Farragut was overly helpful, nor would I say U-Haul recommended me number of boxes. I did that myself. Most of it was done without the help of U-Haul employees. However the staff in Indiana and the pick up/drop off there was great
ryan gI think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B | Overall ExperienceWhen my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C | Overall ExperienceWe will definitely use this location again.
Richard W | Overall ExperienceGreat service and staff
Richard W | Overall ExperienceBrett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!
Derrick D | Overall ExperienceEveryone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help
warren p | Overall Experience