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GEORGINA MCustomer Reviews for U-Haul of Grand Forks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have given five stars except I only needed the car dolly for one day and was charged for two days. We did have a change in plans and we were able to call and make arrangements to drop off at a different location, so we appreciated that. The car dolly was easy to use and we were able to haul my son’s car home without any issues.
Maidie EI hate to nitpick, but the insides of the windows need to be cleaned regularly. There’s a film on the inside that seems to be getting overlooked. Everything else is perfect.
Kurt HIt is difficult to understand where one ought to turn in, as the intersection is very confusing. Better signage directing drivers to the appropriate area for drop-off would have been extremely helpful.
James PThe gentleman who helped me at the U-Haul. Location was very nice and made picking up and dropping off at breeze.
John KThe people there do a great job!
Aaron LThe service was very friendly and process very efficient.
Cheryl HThey were prompt when we showed up and helped with the check in.
SCOTT LNothing
Darci FGreat, knowledgeable and friendly service at pick up
Cale ROur drop off location wasn't where we wanted it to be, but when we explained, they were very helpful and took off the extra mileage charges.
Derek MVery convenient location, easy to get in and out and staff is great and helpful
James WEquipment return was quick and easy. No issues.
Joe MThe staff weren't unfriendly or friendly. No eye contact made. He hooked up the trailer. I would have thought to expect warmer and friendlier service from a company like UHaul.
alysia dConfusing reservation process. Reserved a 15' truck on 6/5, later told none available so had to change to a 20'. On the actual moving date, told I had two 20' trucks reserved. Was not advised until drop off that blankets have to be folded or I would be charged $25. Was informed I should have read the sticker which apparently is on a wall in the bed of the truck. Moving is a busy somewhat stressful experience. We were focused on getting things done, not reading. Overall, we got moved. Employees are generally friendly but poor communication for sure.
Deborah SChad is a fantastic branch manager! The battery was dead on my car when I dropped off my rental today and Chad used his personal jumper cables to get my car started. He is always so courteous and seems genuinely interested in how the cargo van worked for my needs.
Kurt HQuick, efficient and easy to find!
Paula TI had asked for 2 flat dollies and touched base with the location 2 days prior to the rental. There were no flat dollies available. The move went okay without them.
James AThe customer service was super friendly and well mannered.
Ty ANo issues
Todd MSame as Bismarxk, employee was great and maxe it painless! Great service!
RYAN EI have used this location many times and it always “delivers.” It is very well managed, clean well supplied, and the service is prompt and friendly.
David SIm not sure. I went to the location to confirm my information for this rental that i made online. After that i received a text message from uhaul that i was added to a rideshare program that i never signed up or authorized my personal information to be added. I could have received $625 to add a trailer to the original 15’ uhaul. I was surprised to receive the text message from uhaul. I declined and said stop no because i wasnt aware that my information phone number was added to that program. I was upset as i find that improper customer service to steal my phone number for that. I do not know who did that and no one asked me for my permission authorization or consent and no knowledge. It might have been from the reservation side of uhaul i do not know. I told the rep checking in that i noticed a truck in front of me at a stoplight that it left too early before it turned green. I noticed tons of concerns moving my storage in a truck on the roads of the usa from virginia. Being blamed or taken advantage of a moving contract.
DANIKA MNA
Christina DCustomer service was top notch ,friendly and knowledgeable. Easy transaction also. Thank you
Brian PHad a hitch installed as well as renting a trailer a few days later. Both times Staff were friendly and informative, explained my options and the costs and what would work best for me
shawn jgreat experience
PAUL GI would have to say the guys at this location at quick and efficient and the service was nothing but pleasant
Ty AI rent their often . I am very happy with the service at this location. The staff and location is very nice as well as the rental units are always available at this location. Very well run location.
trevor gI was completely satisfied with the help and service from this location. Employees also went above and beyond to help select a proper hitch and also lift the trailer to install a new hitch.
Mike AGreat service and friendly
Bradley WLargest Uhaul in the city. Soooo, choices are limited.
William WGreat service
LEE EOld but clean.
Pete OThis location is always super! The guys are always helpful and takes the stress off drop off and pick up. They always want you have a great experience! It took seconds to drop it off. They were waiting for us outside in the drop off location. Moved us through fast!
Ashley NFlawless dropoff experience.
Christopher HTruck has a exhaust leak and vary load
Jared HCheck out process was fast and smooth. Hooking up was great but maybe let the renter know that they need to open a text to take pictures. When I left the counter I thought I was done. Later in the day after leaving I notice the text to take pictures. Thanks and have a great day!!!
James PThe guys handing Sunday were very experienced and it was busy as a move out weekend at UND. They did great handling ethe 9am rush with everyone when they opened on Sunday morning.
Jeremy Lwas under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
Nicole b | Overall ExperienceWe had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
mary b | Overall Experience