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Edna CCustomer Reviews for U-Haul of Havertown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Calked the service center for assistance and they were extremely helpful! Thanks!
JOHN BVery friendly and helpful staff
Alfred PThe employees were too busy fixing their personal car to check in the rental van. I got a call 3 hours later, from another employee asking where the keys were. I said I gave them to an employee there, and he laid them down by the service bay. This employee finally found them and checked the van back in.
PHILLIP MVery attentive staff Easy pickup and drop off
John OSevices very good
EM NThere was only one person on staff. I did not appreciate waiting 20 minutes for him to check in another customer AND clean out his truck before attending to me. THIS IS NOT THE STAFF PERSON"S FAULT.
JACQUELINE PAntoine helped me out big time. Figured out that i had blown a fuse and replaced it. Would've taken me an hour to figure out and fix. Can't say enough about him.
Matthew Ktruck wasn't ready until 45 minutes after the reserve time. attendant did a great job to move it along.
Michael SCustomer service is good but definitely need more help, my wait time for service was 30 minutes .
Crystal Lwindshield on truck was filthy, I had to clean it myself, one person on duty, people waiting in line
JOHN SAlthough the people there were helpful and polite, the process seemed to take far too long and the group of patrons became longer as we waited. More people or easier process would help.
ROBERT KI was satisfied with all the services; however, I was unfairly charged for damage to the vehicle that I did not cause. Therefore, I would like to file a complaint against the employees at that location. I also request a refund for the amount that was unjustly charged.
ABDULLAH TI had to wait quite a while for someone to come to the desk. It took the person quite a while to find my reservation and asked for the same information that I already provided. The truck was wet and damaged a rug
Zenon CI had to wait for a long time because it was very busy and there were only two people working the desk, one of whom was brand new and overwhelmed.
Emily WThe advisor who completed my rental (the name escapes me) was extremely helpful through the entire rental and return process. With the abuse the advisors were subjected to Sunday morning by other customers, I appreciated the time and information I received. Outstanding job on Sunday morning 10/19/2025.
Paul MI rent from this location for my business about 2 times a month, sometimes more. The truck was clean inside, but did not run well at all. That is something that have learned to expect with this location, however the associates that work at this location are very disrespectful, not helpful at all, and most important, the could care less about the customer and the customer's needs. I try to do a non contact pick up and drop off due to the associates at this location. I had a very negative experience during my pick up with the associate! I will just say he was much more helpful to other customers there then I. I was the only one of my kind there so it felt very racial!
STEPHEN LAmazing customer service every time I visit
SEAN FEverything went well. Ty
KEVIN FNot a thing. The two gentlemen that took care of me were wonderful.
Stephen OThe employees were very helpful.
MARY ECourteuus , helpful and thanks much for being there for us!
CARL DEmail me back to discuss
Howard MSales rep gave me a poorly maintained truck it was impossible so set the mirror correctly it kept moving on its own which made driving it very dangerous. The lady had prior knowledge of the truck’s condition. It was unethical of her to hand me this truck on a 250 miles drive by the time i noticed this was a problem i passed a lot of traffic and already an hour into my journey thats why i kept going
Jawad PCustomer service absolutely perfect 🤩
BADIA NStop charging people, one price.And then when they return the vehicle with the fuel that was indicated when you started is not the same that file I've worked truck back with the same amount of gas that I started off with only 111 Miles and wanted to charge me for almost a quarter tank now They rip me off
NATHANIEL OHire more workers. Bring the truck around for each renter and not have them try and search the lot for the right license plate. Know where your trucks are so you don’t give rentals for trucks that are boxed in.
Brendan SNothing, the person who helped me was very efficient, professional and friendly. I will definitely use this location again.
JEFFREY ASmall problem with my original reservation that was entered incorrectly, but that was resolved fairly quickly when I arrived to pick up the truck.
Alfred PMobil app doesn't work, I had to do in person check in. The App is a waste of time, it goes in circles,
ZHILI WNothing that comes to mind. Your staff with fast and efficient.
Rony RExcellent service, gentleman whom helped me was nice , friendly and efficient
THOMAS DWhen a customer is in line waiting. For awhile while your salesperson is talking to a lady about her bill and doesn't look up to see the growing line or doesn't care then I said I have be somewhere I don't mean to be rude his answer was you'll have to wait like everyone else very poor help
JOHN SGreat service!
Jose FContinue giving great services
CATHERINE TI had to wait 1 hour for the trailer to arrive when I was promised the trailer would be there at 7am. This delay caused me to sit in hush hour traffic for 45 mins after I picked up the trailer. 2nd time at this location they screwed up by not having the equipment available when it was booked several days ahead.
VINCENT Hbest friendly customer service, feel like a family, thanks!!!
QUN-BIN XI rented a 15” uhaul in the Havertown place , and I paid for everything before I took the truck , when I returned it , there is a black short guy there , he went over my debit card and charged me $14 without my consent not even trying to explain why ? To me he is a scam , once you have access to someone’s debit/credit card don’t give you the right to rob . Definitely not recommended 👎🏽
Mitchele SMore access to equipment.
JOANN BImproperly installed hitch wiring (done last year) delayed my pickup in Hyannis. It is clear they did not test their work before sending me on my way. Folks are always friendly though.
CHRISTOPHER HAll good, efficient process.
KEVIN FThe employee {AMARA D}helped load my Honda CRV on the trailer! Im grateful for that! He deserves a raise!
ANGELINA ATrailer was dirty and had twine and other things left inside it. There was a long wait due to a lack of staff. The person who helped us was efficient and knew his job well, but he was not friendly and seemed overworked (he seemed to be the only staff on duty at a large store). The trailer had alignment or wheel balancing problems and it bucked terribly and made a lot of noise when traveling (any speed over 15 mph).
JAMES HThe truck I had got the job done but it was very old....suspect the transmission is about to die. The truck lurched and had a hard time shifting gears. Lots of damage to outside of the truck but that didn't bother me so much. Inside of truck was neat and clean. Guys working at location were very nice.
John BI thought the guys working here were professional, kind and courteous. Give them a raise!
Allison PThe guy who helped me was super friendly and helpful!! Awesome experience for a first timer,I’ll definitely be back!!
CLAIRE KExcellent customer service
Sophia PThe gentlemen at this location were excellent and cordial.
Marisol MPersonnel were really good, both efficient and friendly. My only complaint was that the passenger side mirror on the truck I rented was slightly loose and would wind up pointing down as you drove. I forgot to mention it to them when I got back, even when they asked me if everything was okay - but that’s because everybody was good to work with, so that minor issue slipped my mind.
Myles L