Customer Reviews for U-Haul of Havertown

Rating:

5.0

Staff are always polite and helpful! I always use your services! I will be back!

Rating:

2.0

The truck was very dirty, full of crumbs. The lot was very tiny and hard to navigate the truck out of and hard to even get into the truck. Could not even walk around it.

Rating:

5.0

U-Haul transactions are time-consuming by nature. This location seems to achieve a pretty good balance of having enough employees available to handle "rushes" without having people just sitting around. Allow extra time for transacting business here and you will find that the staff is helpful and courteous.

Rating:

4.0

All went fairly well overall. Dropping off was a bit of a mess as the place appeared understaffed and there were not enough employees processing drop offs so there was a bit of a wait. That being said, the worker who helped me was great. Very friendly and helpful.

Rating:

5.0

Not a thing. keep doing what y'all doin

Rating:

5.0

Very helpful Representative and he even parked the car hauler for me with ease. Made my experience as simple and fast as possible.

Rating:

5.0

Very professional employee

Rating:

1.0

One employee was working at this location. It took 20 minutes both days to get service due to the number of people that were in line. It wasn’t they’re (employee’s) fault, but the company owners/managers who need to hire more employees to service the multiple people in line for a Saturday and Sunday.

Rating:

5.0

nothing except a pay increase to keep the woman who runs that location from transferring next week. you are losing a major asset at the havertown pa. location. UNDER APPRECIATED EMPLOYEE i will not use that location in the future for that reason

Rating:

5.0

Tae gave great customer service even with it being busy with customers pulling up & even in store I choose the trailer due to the mileage price on van is extremely expensive need more workers with his energy

Rating:

1.0

Ваші робітники не вміють чемно працювати

Rating:

5.0

the young man that took care of my transaction was pleasant and was grateful l was using U-Haul

Rating:

5.0

Local staff was great. log on guy did two lines and two computers because the network is so slow. Thats a national or franchise issue. But the workers make it work! Yard tech were quick and easy and keep a busy yard clear and got me in and out in less then 10 min each time. I rent all the time, very happy with the guys here!

Rating:

5.0

Did not happen this time, but often I try to rent a trailer at Havertown location, then the reservation is transferred to another location far away. I usually cancel then and you loose the sale. If I reserve at Havertown, I want to pick up at Havertown. Last minute transfers to pick up drive me nuts.

Rating:

4.0

Their experience was amazing the guy was straight up professional

Rating:

5.0

improve on the yard mans attitude , do not let him answer the phone or deal with people , he does not understand your policies . Michelle was outstanding

Rating:

4.0

I reserved a hand truck, dolly and sofa cover when I booked over a week ago but they did not have them when I picked up the truck. That made the move a bit more difficult. You should not offer add on’s if they are not available, especially when I booked in advance.

Rating:

5.0

All the U-Haul representatives were responsive, engaging and professional.

Rating:

5.0

My experience was good fast and easy. However lack of communication with staff I was call and message left stated I never returned the vehicle.

Rating:

5.0

Great work and employees - work done fast and stayed in contact w me re completion etc

Rating:

5.0

Friendly staff

Rating:

5.0

I felt mileage chart was very expensive

Rating:

5.0

Very friendly staff. I had a 7am truck pickup and the place was fairly busy. The young lady was by herself and was getting pulled in every direction. She did everything that was asked and kept a smile the whole time. No issues with the truck. Simple in and out service

Rating:

5.0

nothing its a great place Havertown location is always well stocked and clean

Rating:

1.0

Equipment not available after making a reservation

Rating:

5.0

Let them know as second contact is required

Rating:

5.0

All was good

Rating:

4.0

Drive tran was very loud. Brakes made some noise. Truck was clean. Store was tidy with very nice clerks. The truck had approx 50k miles on it and it sounded like it was approaching 200k. It made it the one hundred some miles we needed. For the longevity of the truck I believe there is something going on with the transmission and/or transfer case/differential. If it was my truck and it was under warranty I would get it looked at. I would recommend this location but less than the overbrook location. This location also doesn't save driver's licenses and I think it would be very helpful for U-Haul to keep them on my file since I'm a repeat customer.

Rating:

5.0

Ash, the manager/owner was excellent. Very friendly and helpful.

Rating:

4.0

vehicle not very well maintained, seems regular maintenance isn't performed

Rating:

5.0

Everything was great!

Rating:

5.0

U-Haul rear light was broken. Unclear directions that I had to go in to get a key. Difficult to find truck.

Rating:

3.0

Only 1 person on site at a time and we’re not friendly. Truck was clean, gas was not accurate.

Rating:

5.0

Havertown PA U-Haul personnel are EXCELLENT

Rating:

4.0

Never have furniture pads available. Even when we reserve them

Rating:

5.0

Have more than one worker checking people in especially on a Saturday. The girl who worked was so efficient and patient and friendly but I felt bad that she had to handle us all at once.

Rating:

5.0

Customer service was very helpful pleasantly to deal with

Rating:

5.0

Havertown Branch did a wonderful job!

Rating:

5.0

Everything went as expected.

Rating:

3.0

Find out who is giving customers email for fishing

Rating:

3.0

The first truck I was given the keys to had less than a quarter of a tank of gas and the check engine light was on. I was able to get another truck. The second truck had opened moving blankets littering the floor.

Rating:

3.0

The process of returning a vehicle on a Sunday was very horrible. The U-Haul app did not work. It would not let me scan the barcode I had to make three phone calls and was on the phone for over 30 minutes trying to bypass the app and return the vehicle online. It is very inconvenient to have the customer. Take pictures record the odometer and answer so many questions when all we should be able to do is put the key in the dropbox and let the company check off all these areas the next day.. This process is not user friendly and very inconvenient..

Rating:

1.0

Stop promoting damage vehicles

Rating:

5.0

Update the parking lot. It’s hard to get into and out of. - the staff was great and the rental was exactly what I asked for

Rating:

5.0

Parking lot is a little tight but its a tough spot so I get it

Rating:

5.0

Michelle G was truly amazing, she very friendly and professional. Which is becoming even more rare in customers service with many businesses. You should definitely give her a raise, hope you have other employees learn from her excellent example. We hope to have Michelle help us again in the future. Please tell her how much we appreciate her great service in be a true professional and for being so kind.

Rating:

5.0

Great customer service, made my experience easy!

Rating:

5.0

Michelle did such a great job on a busy Saturday morning. She needs more backup though! (A bunch of employees called out that morning but she was managing the steady flow of customers beautifully.) The line at the desk is often long and intimidating. Customers are not always prepared with the right documents and that can make checkout slow. But Michelle is great. Efficient, kind, steady. I like that I can park my car there while I did my quick errand with my rental.

Rating:

5.0

Keep doing what you're doing! Very, very smooth transaction. Couldn't have been any easier!!!

Rating:

5.0

Excellent service and equipment. Staff were polite and helpful. Thank you

Rating:

5.0

The rep at the front desk has a great attitude and takes pride in the same manner as an owner of a business. Thank you for a great experience.

Rating:

5.0

Nothing

Rating:

4.0

They put the wrong return location on the contract without telling me. I had to drive much longer to return. Also there was limited rental blankets.

Rating:

1.0

recently had a very disappointing experience at this location while picking up a U-Haul that I had reserved online the day prior. Despite being the only customer in the store, it took the two employees over an hour to complete the dispatch process. This was a significant inconvenience, as it was my only day off, and I had a lot to move from my home. What was particularly frustrating was the lack of acknowledgment or compensation for the delay. One of the employees even stated that I would have been waiting over an hour regardless because they are “usually busy”—a comparison that didn’t make sense given that I was the only customer there at the time. I found this response both unprofessional and dismissive. Due to this unnecessary delay, I was unable to complete my move in a timely manner. I would appreciate the opportunity to speak with someone regarding compensation for the inconvenience I experienced.

Rating:

3.0

Staff added fuel charges to my account even though I added gas back to the van. Also put that I drove 25 miles when I only drove 7 miles. Already filed a complaint.

Rating:

1.0

I waited over TWO HOURS to pick up my rental truck! Completely unacceptable to have only one worker. Then when we went to return the truck we showed the receipt for four gallons of gasoline purchased for having driven the 15’ truck 25 miles and the worker wanted to charge us for not returning with the same amount of gas in the vehicle.

Rating:

3.0

I have received numerous phone calls and emails telling me I haven’t returned my U-haul trailer. Trailer was returned five days ago. Not very organized.

Rating:

1.0

not helpful Staff for suggesting

Rating:

4.0

All good.