The individual who took care of me was excellent. He had everything together and was so helpful.
Mary GCustomer Reviews for U-Haul of Havertown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and courteous service was displayed .
SANDRA Hclean and professional service
richard wthe truck had no back up camera so we had to change it out; one guy was helpful with that but it just took extra time. one guy on duty at the time of pick-up could barely speak clearly. i had an appliance dolly that was not secured so it banged all over as i drove to my location. i've had other better experiences at this location, but this time, not so much.
LENORE DExceptional customer service at both Havertown and Malvern locations. Highly recommended!
ken pSend text about fast check-in or pre-check-in by using phone app
ELLIOT SThe van I rented was not available as scheduled. I understand if another party ends up keeping a rental too long, precluding me from picking mine up, but please just call me when you know that information in the future.
Brett FSuperstar service at thos location
tim dAgain 5 star 🌟 customer service
tim dEverything went like clock work... smooth check in and check out. The service was fantastic!
NELVIN LThe vehicle had a slightly flat tire that I had to address before leaving the lot. The lot is a bit tight in spots. The workers are helpful and pleasant.
Colin Qcheck in was very slow, even though pre registration was complete, vehicle was not clean, windows on beyond dirty, price quoted is not inclusive of all add on fees, IE 1.99 per mile.
Kevin CAdam and Ash are true professionals and work hard to assure customer satisfaction. The 26 foot truck was a disaster - lower panel hanging off and a terrible ride.
DENNIS CHave more people working. The wait time is very long to be helped
MARK SCostumer Service was very helpful and kind.
Miriam RThe woman at the front desk named Gabriela needs serious customer service training. She was abrasive, combative, and rude. She initially gave me a truck that was totally banged up and it was starting and stopping and ultimately stalked at a red light just a couple blocks from the UHaul store. I took it back and got a different truck. Everyone else was nice helpful.
BONNIE HWork fast and nice 2 people
Michael AOverall the experience was good, I would like someone to do an inspection with me before departure and upon return. I think that would alleviate any potential problems.
Jeffery EThe truck was dirty (used coffee cups under seats, material in the box), and I was charged for gas even though I refilled it back to the level it was at upon pickup.
Michael ECan’t think of anything. Overall very satisfied
Tom CThe trailer I went to pickup had a nail in the tire. The solution offered was another location that would add an hour to my trip on each end. Do they have me a truck which ended up doubling the cost. The window was dirty inside and out and the tire warning indicator was on. Also the fuel efficiency gauge appeared to be broken.
Anders UI was switched to this location and I will use this location all the time, even though it’s a little farther from my house
CHRISTOPHER BNothing
WILLIE BPlus: Excellent staff -- friendly and helpful Minus: First truck had a flat tire. Replacement had a damaged driver's side door (reported on my checkout) and the tire inflation monitoring system needed maintenance, which resulted in a message every time I started the truck. This was not up to the standards that I'm used to from this location.
Alfred PMake sure trailer is free of debris
STEPHEN LThe staff were fast, helpful, and friendly. Kayvon answered all the questions we had including difficulty using the digital check in.
Timothy LCharged for fuel incorrectly. Furniture pads preordered not available. Received multiple calls to return the truck hours after I dropped off the truck
sean mReally happy with the outstanding customer service of all UHaul employees at this Havertown location. Everyone I've encountered in several rentals there has a good attitude.
Michael KYoung kid at desk was great, so was the manager. So please go there and see for yourself !
Matt DThe service was REALLY impresive both at pick up and drp off. I will DEFINTELTY return and tell family & friends about the Havertowin UHaul.
JOHN MKeep up the great customer service
Max HVehicles smell strongly like marijuana and are not well cleaned lately. Otherwise, no issues, large selection of vehicle options- making it a convenient choice.
JENNIFER RCustomer service representative was definitely helpful would definitely use again
DAVID Wmy truck did not have air working.would have be nice.
Thomas MThe trailer I reserve was not functional that day so I had to take a smaller one. It ended up working out OK and the guys that morning were very helpful, but someone needs to do a better job, checking in equipment to make sure that it service for the next person who rents it. I was able to change plans that day, but that’s not always the case. It could’ve left me in a very difficult position.
SHAWN RThe safety straps for the tow dolly were cut, rip and torn. I did not notice until later after my pickup.
Abdul KKeyvan employee was very helpful after the front desk kept leaving away from the desk.
mary hKeep doing what you are doing! This made our move very easy.
J DDrop off was smoother but the previous few days with pick-up shit show shows how poorly run and organized the company is
Kevin MLots of the vehicle are very old and need service
Samantha BKayvon (spelling?) was fantastic. Great service, clean truck. Thank you for the smooth rental!
Jenny CStaff was helpful and kind, but computer equipment was incredibly slow and didn’t work well. It took 45 minutes to get the keys to the truck we reserved online because of this.
Erin GThe first 10ft truck I picked up had blood all over the inside of the cargo area and smelled like literal death. The 2nd truck had a nearly flat tire that I didn’t notice until I was loading the truck and the drivers side door wouldn’t shut unless you slammed it closed which was impossible to do while sitting in the truck. The staff was courteous, friendly and helpful but the condition of the trucks was extremely poor.
MARISA UThe employee is good and polite however he should learn to help one customer at a time.
Shekar RKeyvon (sorry if it’s spelled wrong) was quick and efficient in helpings us with the truck. It made our move in much smoother.
Kristianna BFlawless service from pick up to drop off. If I could give a 10 star review, I would.
AMANDA YCan't have just 1 guy working on a Saturday!
Grace MThe parking lot was too crowded and chaotic. Only one employee was helpful and understood how the online pickup and drop off. One employee told me to leave the keys on the cup holder after the key drop wasn’t functioning. This made me very concerned and worried that anyone could steal the truck and I would then be liable.
SARAH GWait time was OVER two hours for a reserved truck!
Kai BParking is occasionally a problem. Service is great.
ROBERT FTire warning was on the dash had me a little nervous but no issues. I just wish it had a backup camera. Overall happy with my experience.
TYESHIA WVery pleased. 1 second after parking I was approached by someone who told me they would take care of everything. One of the smoothest drop-offs I have experienced.
Scott HWe were helped at check in by someone really great! We didn't get their name but they were so friendly and helpful that it really enhanced our experience. We will definitely use this service again if we need to.
Julia OFirst truck they gave me, the latch was jammed. Got a new truck after 30 minutes into my allotted time. Drove a total of 16 miles. I put 8 bucks of gas in it. They charged me $34 for fuel on my final bill. Insane.
Douglas BTruck smelled like smoke. Radio didn’t work. Truck old!!!! Not worth the money. Other customers were complaining about the same.
Tracy AIt was crazy when retuning the trailer
Charles BTold me i had to return it to that location even tho i wasn’t moving around there and ended up having to pay $40 more because of it
Morgan FFantastic
Christopher GCustomer service representative was awesome
Christian KU Haul offices in general are somewhat clean but rarely INVITING. The people who took care of us were very nice and checked us out quickly.
robert gStaff was super polite and very helpful.
Alvin DWhile not a problem for me specifically (because I arrived early), by the time I was done the check-in process there was a line wrapped around the inside of the store. I think you need to schedule more than one customer service rep in the morning.
STEVEN SThe drop off location was m and m auto in vandling pa.
Scott SIt was not a good experience. I do not recommend this to anyone. I would never use this service ever again in life overcharged. Staff members are very unprofessional and very, not trained right I never got a confirmation till the next day. Nothing it’s just I just will never use the service again.
LASHANTA C