Your employee was very cordial and helpful.
ROBERT HCustomer Reviews for U-Haul of Ingram Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who helped me doesn't know Spanish, but we tried using sign language... good job.⭐⭐⭐⭐⭐
JUAN CThe staff were very knowledgeable and prompt.
MARIA GGreat people, and very understanding on unusual circumstances. Great experience and professionalism. Great job U-Haul !
FELIPE BKEEP UP THE GOOD WORK MR ONUR BILDIK
ROBERT A | First ImpressionsMotorcycle trailer vibrated a lot when going >45-50 mph. I had motorcycle properly loaded and have rented trailer 3 times before with no issues.
Daniel MVery quick service on pickup and drop off. Great experience! Thank you.
CHARLOTTE DIt is all good.
CHRISTOPHER PThanks for your help
GUY BHonored was really nice to us and worked with our schedule if I could go back and get his services again I would he pretty funny too I appreciate all his help and patience with us
Bryanna GGreat people Great price Awesome equipment
HECTOR POnur is amazing. Hands down great personality, caring and goes above and beyond to make sure your needs are taken care of. Moving is never fun and with the issues we had with other companies...it started off rough. We then went to uhaul with onur and it was quick, easy and we left feeling reassured. It's hard to find great customer service. This man is perfection
BRYANT MStaff is where you guys shine, from the retail store to the customer service line everyone was incredibly helpful. The equipment was well used and did the job that needed to be done.
MATIAS MNothing .. customer service was excellent. Truck was dusty from outside but worked well .. What mattered to me was customer service. No complaints there
ESTER SGreat job thank you
SHERMAN D | First ImpressionsThe attitude of the employee was so poor and unpleasant, we almost changed our mind about picking up the trailer. We were not informed that we'd need to have the connection for the lights for the trailer and when we asked for advice or confirmation of what was needed, we were met with so much arrogance and rudeness. Employee made repeated comments about "not staying a minute after close" to help us and that it wasn't his problem that we weren't prepared. He did make an effort to help after my husband spoke to him about customer service going a long way and how it didn't help either side for us to not try to understand and help each other achieve our goals. It was such a terrible experience, I couldn't recommend this location as a pickup unless I knew that employee wasn't on the clock that day.
BRANDI BGreat customer service and quick to help if you need anything. Definitely use them again.
Heiko BEasy fast to rent employees were easy to work with
EDUARDO SThe gentleman from Turkey was extremely helpful and provided excellent customer service. I forgot his name butI will make this my preferred location from nowon.
Graciela N | Overall ExperienceHire eager/ experienced employees… they need to understand people that are purchasing from U-Haul are under immense stress of-course from moving etc.
JESSICA VHonor and his team were amazing! They made sure the equipment was ready to go and that I had everything I needed!
TEILA WIt's always great when I rent a u haul thank you.
MICHAEL ANo improvements at this time. Everything part of my experience was well met and honored.
ARTURO RIn and out
DAVID GCustomer service was excellent, friendly and professional
MICHAEL RNo complains I been very happy with all personal. And happy Thanksgiving to all of y’all.
MARIA CThe only thing is I thought there would be a ramp
RAYNALDO CFill up gas tank
DANIEL MJust wish I could travel at highway speeds! A normal drive from San Antonio to Brownsville takes abiout 4 hrs., but at 55MPH well its over five hrs. Plus you feel like your going to be the one causing an accident due to others driving the posted speed limit (75MPH) or as normal they are going 90MPH. Hopefully they are not texting when they come up behind you!!!
KENDALL TGood truck string: clean fast check in and check out
Augustine UThe rep was very helpful, so I didn't have any issues
DENNIS II cannot think of anything at the moment.. I had an overall good experience.
Uchenna NExcellent service, very friendly and helpful staff. I would definitely recommend to a friend.
FRANCISCO CThe employee that handled my rental today was just in a bad mood and negative. Won’t be going to that location ever again.
KEVIN RThe process was smooth. Nothing to improve on at this moment.
RUBEN CThe young who manned this location is totally about customer service start to finish. My vehicle had a problem with lighting but was able to pinpoint the problem and get me on way. The whole transaction, painless I would definitely recommend this location to anyone.
GILBERT HI was told I would get a refund of $25 but I was charged the original amount on the receipt
KARLA CThank you so much considering that I’m a disabled veteran the moving process was very swig and simple thanks to U Haul wonderful service thanks again
JUAN EThey did not offer any consideration for driving across Texas in the heat with no A/C. Said it was my problem. Then collected $20 for over milage, not. The attendant just started quoting rules and policy and was not helpful at all. Hope they enjoyed the extra $20 because they just lost a customer for life!!!! U-Haul was less, but I guess I got what I paid for, no working A/C. ticket from police about improper license plate lighting, milage overage chares for $20, etc. I do not advise using U-Haul anymore :-(
JAMES CThe young man that helped me was very professional and courteous. He answered all my questions and concerns
EDUARDO MN/A
TOMMY BIt was smooth thanks for all your help!!!
ANITA RThere is nothing wrong about the location. In fact I am not a complaint person. Thanks for the suggestion though.
Angela BThe guy ripped me off I just need to speak to someone like an Higher Manager
SENETHIA TGreat Great
FREDDIE FYou can charge the correct amount and have your employees trained on how to handle your bookkeeping. I have been overcharged then when I called about the difference today, your employee pretended to know what I was talking about, after hanging up he not only did NOT give me the $23.50 credit back to my account, but sent another charge to my bank in the amount of $47.53. I opted out of roadside assistance and insurance and returned the vehicle gased up and no problems... I should have only been charged the $47.53 ONCE! Your EE's are not knowledgeable
RICHARD UReally fast check in and out.
SANTIAGO PNo drop-off location specified at the time of rental pick-up. Drop off location assigned was not communicated to me, and I was told I could drop off any location in Fredericksburg TX.
Randall VThe 10’ truck I had rented was clean in the cab but the dashboard was missing a cover for the A/C. Also, I did have another issue with the passenger side mirror; l I couldn’t see very well with the way it was positioned. I understand it was a Sunday rental and only one employee was available, but maybe when staffing is better perhaps maintenance can be done on it.
JACOB PI always rent a truck from you guys . Thank you
JORGE AEasy, great hospitality, inexpensive
ADELITA MEverything was great
BRENDA SAppliance dolly was missing rubber slide protector. Dolly caused damage to my steps.
JEFFREY MThe staff here are friendly and helpful. I would def recommend them if you are looking for a storage unit.
Amy J | Overall ExperienceI was told by the manager that he was going to charge me for the storage but I was told that the storage is free
Damian S | First ImpressionsI believe his name was Jason but he provided excellent service and was very efficient
Gloria B | First ImpressionsIssues with the autopsy at first. Staff put in an address that didn't exist.
Brian S | Overall ExperienceIs very accommodating and helpful.
RICHARD T | First ImpressionsWas Convenient for my move to a different state
Laureena G | First ImpressionsN/A
MC M | Overall Experience