Excellent service and always helpful
ALAN BCustomer Reviews for U-Haul of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loved this Uhaul center! Great personality and caring person. We appreciated his kindness. Ty
Steven SGreat communication and terrific service. I was scheduled for a Saturday install and got a call asking if I wanted it early. Dropped my car off on time, got a call less than 3 hours later to come pick it up. Friendly people. I'd recommend this spot to family and friends.
Richard SToo crowded, the whole entrance was blocked off when I arrived
EMILY AAwesome
RAFAEL TNothing.
Cheri DThe question " .Were the Person helpful at the drop?" -- It was obvious he was a rook... No complaints, he was polite. The drop seemed kind of awkward. -- all is well I went my way happy. These questions about the "drop off" --- really are not leaving room for such answers as to " as expected" or, "there were anomolies" or mostly. The questions posed serious feed back but then channeled the answers to a "YES" or "NO" --- not so easy on our end to say yes or no when there are many more answers. God Bless you, Make American Great Again.
JOSEPH RCustom Service incredible with ever person we interacted with. We have used Uhaul multiple times and keep going because of the amazing customer service. Only negative with location, which is out of control of Uhaul, is being able to pull into location from street. The L-turn lane is a bit challenging.
Bradley HAustin was great we got there a few minutes after closing time and he was still able to help us return the trailer. It was so helpful and he was great.
SPENCER HGreat crew.
PAUL RGreat location and technicians! Don't xhange anything
ALAN BThe staff at the U Haul Lakewood location were Exceptional!!! The Manager was very attentive and ensured the process went smoothly. That said, the young man that waited on us at the time of pickup and return was Very Knowledgeable and took the extra time to ensure we knew all of the safety features, requirements and safe travel aspects of pulling the rented trailer behind our pickup from Lakewood to our destination in Helena, MT and return to the Lakewood location. They made this a smooth, easy and most importantly a SAFE experience. We will highly recommend the Lakewood U-Haul location to others. Sincerely, Norm Webster, Col., USAF
NORMAN WNice place to rent from
ROBERT RNot my original pick to return the truck, but extremely easy to use. Personnel was very helpful
Bruce HNothing really, everything went very smooth.
ALAN BTwo guys working were on point, I showed up ten minutes before 9am these guys open the doors and got me into my trailer by 9:02am and I was on my way. They were cleaning trucks that came in at night drop off previous to opening. I have been to this location over the years with varying degrees of competent employees. This two young guys were the best I’ve seen at this location
MATTHEW FStaff was very helpful and was able to answer any questions or concerns about rental truck.
JANOVIEA JBoth the office manager and his assistant were very courteous, helpful, and patient in spite of the line of renters waiting to be helped. I was very impressed by both men!!!
Dawn EAfter hours at night it was a lot going on in the parking lot homeless coming out of no where and as a woman I was scared
Toya HKeep it up
JOSEPH NHi good morning! Please hire more staff since l waited for long time since it was only one sttaff on duty there and there were other customers in the line waiting for long period of time before they get attended Hire more staff!
GRACE IGreat assistance from Anthony and Leland! I'll use this location again and again
ALAN BGreat customer service
Tomas VExcellent customer service. In and out in a flash! They have most anything you would ever need. Check it out!
PETER IInclude phone holders in your vans and trucks for customers convenience while using GPS.
BERNARD KI was extremely happy with my experience The manager, Andrew Johnson, was extremely helpful We rented on a Thursday for 1 day Less than 6 hours later, we had someone back into our vehicle, causing a complete stoppage of loading I immediately called Andrew who was able to let me keep the truck a second day We were able to finish the move. And we got the truck back the following evening Thank you Andrew
PAUL JKeep doing what you're doing
LEWIS LHave one way trucks at the smoke shop on hwy 99 edmonds wa.and thank God for the crew at the Lynnwood Wa. Locations they went out of there way to accommodate needs. I will go no where else when I have uhaul needs. I will never go to the smoke shop on hwy99 in edmonds wa. Ever again!!
WARD SIt's a quirky location with no where to park. There are many vehicles which is convenient. All the UHaul folks that helped me always tried to be accommodating. I very much appreciated when the gal on the phone proactively keep the original rate that I was provided. Additionally, the counter person at this location was helpful to us also.
JEANE SAnthony, working the site by himself is amazing (Olympics Multitasking). Think he could use some help. But he's courteous to all and professional in keeping the wheels on in a stressful job.
ROBERT WSite is crowded with too much U-Haul inventory in limited space. Two employees heroic, but over worked.
ROBERT WCharged me twice for the rental
JOHN PThe parking lot is too small. The person picking me up pulled in and got blocked in by others trying to pick up or drop people off.
JESSICA FIt would
RONALD PI had to downsize the vehicle I wanted to use, and it turned out to be ok.
JOHN YService was very good other than the location seemed a bit understaffed.
Bob HRental reservation was seamless. Vehicle was ready. Quick service and easy vehicle to drive. No complaints.
JAMES SThe trailer was shaking really bad so I had to turn it in at the Bridgeport locations in Lakewood wa when I tried to drop it off there because it was a safety issue they told me I can't drop it off there and I need to take it to place I got it from, are you freaking kidding me so I continue driving this trailer and the wheel falls off causing a catastrophic fatality accident? This by far is the most shittiest and untrained customer service I have ever seen in my entire life and to be quit honest I'm considering legal action against uhaul. I'm still in absolute shock that these employees have been trained like this NOTE THEY STILL CHARGED MY CARD FOR ADDITIONAL $75.00 IN TOTAL AFTER I ALREADY RETURNED THE TRAILER WHICH I WANT RETURNED IMMEDIATELY!! Michael Phillips 253_733_6931
MICHAEL PNothing.. quick check out!
GEORGE SVehicle was not clean. Downside to location is no parking. Staff were friendly and helpful.
LANCE BThank you for making it easy.
Jessee NThe employee who checked us out, was so friendly and helpful. It made the process quick. Much easier than doing the app which I had issues with twice in the past and had to call customer service.
Josephine CWas surprised they were still open at 7pm (dropped off early, was scheduled for a 9am drop off the next morning). The initial gentleman who helped me was great, but the gentleman with a cane was very rude about folding the moving blankets that I didn't even order, or use, and were found in the cargo area um-folded to begin with. He alone soured my opinion of this location...
RICHARD RRented the pick-up was very clean and very enjoyable to drive
KENNETH MAt the present, you are meeting my expectations. Having enough service representatives can help so that customers domt stand waiting for long for the one moving trucks out of the way.
Brian MY’all provide excellent service
JACQUELINE CExcellent
EVANSON NFriendly and professional service.
GEORGE BYou need to get it to where u can pay cash and have a tap option
SHAWNA ZVehicle maintance. The one we were assigned had a start/charge warning light on first start up. While going down the freeway the steering wheel was off center
Samantha TThe younger dark haired husky guy at the front desk is a little gruff and could use some soft skill training. His attitude is not going to bring more customers in but turn them away instead.
RENATE PI used Truckshare, but the very friendly guys made sure the truck was ready, and on return offered to check me in instead. I was already half done so I just finished, but they were super nice. My only complaint about this location is lack of parking- both when picking up/dropping off the unit or if you need to leave a car while you go use the truck. That’s literally the only reason for 4 stars instead of 5! That’s for the location, the service was 5 stars!
Michelle PI think U-Haul can show military some sort of appreciation being that we military frequently use your company.
DARIUS DI have never had a issue when I came to rent any equipment or truck. The only issue is that you don't have tap to pay.
SHAWNA ZDaniel and team were great and really supported my rental experience!!! Thank You!!!
JONATHAN RThe associate (lady) I found at the desk did m ot act professional. She refused to assist me respond to the text.message on my phone. She said I cannot help you, use the paper copy I gave you to verify the equipment". I didn't lime her tone either.
JOSEPH MThe damages on rental vehicle needs to be addressed before checking out. Had to take a picture of the vehicle's previous damages.
KI SNo customer parking. Staff not helpful, particularly at drop off/checkout.
LANCE BMy return was cut short due to "low memory" but I have the remainder of my pictures if needed
ETHAN VThe location was situated in a difficult location. Otherwise, the experience went off without a hitch!! Thank you for supporting us during this challenging time!
DONNA ECustomer service rep was professional, polite, and efficient. She represented U-Haul well.
BENJAMIN CIt wasn’t a bad experience but the link to verify everything on the truck didn’t work, it would take the photos. And the lady at the front was dealing with a difficult customer before me and it hindered my experience after she got done. But it was a decent experience and strightforward.
SAVANNAH SAlways professional and courteous service. Have been a customer in So. California and Washington state.
LINDA MVery helpful, Thank you
ZANETA WThe staff was really great. They made it easy and less stressful!
sierra s | Overall ExperienceThe wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.
Christopher S | Overall Experience