Online website allowed for a 6 hour rental period which was scheduled from 2pm to 8pm. Upon picking up truck, representative says to return vehicle in 5 hours, not 6, as that uhaul location closes at 7pm and that it must be returned at that location despite online stating it can be dropped off at any location and that I would be charged an extra day if i didn’t make the 7pm deadline. So essentially I would be charged 5 hrs when I payed for 6 hours and was somehow supposed to know that the website held wrong information regarding both the hours, drop off times and drop off location. Perhaps IT should update the website to reflect the correct information
PHILLIP MCustomer Reviews for U-Haul of Long Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was misinformed by a new employee about a trailer I rented. When I returned the trailer the following day the employee that helped apologized is this employee was new and provided me with a partial reimbursement which I appreciated. Please train your new employees and motivate them to try harder.
CANDICE AWe are so appreciative of the excellent customer service that we received on the evening of our rental! our Uhaul associate was incredibly professional, funny, and kind! He deserves a raise! :) This location was excellent and I will come back.
ELIEZARALVIN BMy Best Location and best Customer service from the Manager /Owner herself.
DAN ZI’d recommend only because the location is convenient. The sales rep (KaRon) could use some customer service training though. Maybe he was just having a bad day but he seemed genuinely angry that people were there renting equipment.
JUSTIN CThe truck that they gave me had a worn tire that gave out on the drive, and the engine had a nock, but overall the facility and the workers were top notch.
Jamie MLook at the equipment before it's rented out. First flat tire I thought I might have ran over something. Second flat tire something is wrong with this trailer. Come to find out the leaf spring was broke. Nobody cared to inspect it before it's rented out.
STEVEN VGreat!
ZACH PThey were helpful and it was easy to offload the vehicle.
BLAINE PUsed this location many times. Always Good.
ROGER MVery clear signage at the drive directing us to “return lane”. We were promptly met, unhitched, contract info confirmed and we were sent on our way!!!!!
ALBERT TThis was my first time renting anything from U-Haul, and a couple of things happened that made me feel taken advantage of. First of all, the mileage listed on my contract was slightly lower than the actual mileage on the vehicle. When I got into the van and saw this, I made the assumption that because it was a small percentage point (.4), that you didn’t count that small of a mileage, so I didn’t say anything. However, when I was charged for mileage, I saw that I was in fact charged for every percentage point. The difference here is obviously only about $.40, but I still felt that it was dishonest. The second thing that happened had to do with replenishing the gas used during the rental. The representative at Uhaul explained that I wouldn't necessarily get a vehicle with a full tank, and that I was only required to return the van with the amount I started with. This of course makes sense, but my tank started on full, and I had no idea that the gas tank of the van would be able to take more gas than just the amount that would return it to full. In other words, when you fill up a car's gas tank, the fuel dispenser will shut off automatically when the tank is full, but this did not happen with the van, so I ended up returning the van with twice the amount of fuel I needed to. And yes, I am aware that there was a chart on the contract showing gallons required to fill up, but I figured that that was for when you received a tank that wasn't 100% full (my mistake, but I can't imagine I am the only person who figures that the fuel dispenser will stop at full just like it does in other cars). This all just feels very shady to me. I was planning on renting a van from Uhaul once a month, but I no longer plan to.
Rebecca KVery efficient when picking it up, and dropping it off.
DOUGLAS Tupdate your actual Sunday hours please. the person who opened up the 1600 E PCH shop was curtious and taking care of his duties.
Napoleon MThe CS clerk was very pleasant and helpful.
DEMETRIA JGreat service very friendly
JOSE CGreat customer service by the lady at the counter at long Beach U-Haul made sure my problem were solved.
Pah YThe rates seemed high compared to your competitors. Perhaps it's because of the upsell and the hidden fees. It seems like I don't credit if I put more gas into the vehicles then when I got it. Weird.
PATRICK CPainfully easy to use their services. Representative gave me options on vehicle protection & went with one that suited me. Return process was fast and convenient will use in the future when needed. Thank you !
BRYAN OBecause of the long lines and insufficient staffing, we waited almost an hour to get our truck. Also, my contract states the fuel gauge was at 5/16 when it was barely 1/4.
NORMAN Cmore associates long lines , or chairs to sit and wait
Linda JGentleman that Checked us out was very friendly and we appreciated the service.
Graciela RGreat customer service.
TERESAANNE HHave your central computer system working so I don’t have to wait around two hours to get my vehicle
Ricardo AThe lady (Shaila H? is what my contract says) helping at the counter (I think she was the only one there) was super nice and extremely helpful.
MICHELLE BThis location is close to home & I will always use them for my future truck needs next month! Thanks! Julie
JULIE BCustomer service when we came to pick up was very very slow, we had our movers waiting for us and we're almost an hour late to meet them with the truck because the whole check out process took over half an hour. Only one clerk was working the desk and it was very chaotic and disorganized
AUDREY MThe process of picking up the trailer was very slow. It took a half hour before I was speaking to an agent.
RICHARD VU-haul website says is 24/7 dropoff but is not true I went around 9 and it was closed and the entrances were blocked by the vehicles so I wasn't able to do a self drop off.
Evelyn GEveryone was very nice there.
DAVID ONew vehicle will be better
WALTER CCustomer Service was good and very helpful
SHEILA BVery poor customer service!
MARCELO PThe location blocked the entrance to park. The truck had to be parked in the street. Again, the app is horrible and glitchy.
Nayeli HStaff was rude, curt and impatient. Moving pads were not available so I had to go way out of my way to rent from another facility.
EVAN BI was not appreciative of the surprise fees, and will be using Home Depot for truck rentals in the future. What I was quoted online was significantly different than what I was quoted in person.
Nicola LThe manager shelia was very helpful and solved all my pass issues I will definitely be coming back
Errol HLove it always rent from there it's grt8.
SHELIA GWho ever used the van before me left greasy dirdied panels along the rear windows ad the right panel door. Filthy The vehicle was missing the left visor.
CYNTHIA TThe gal that checked us in and checked us out was superior.
Carrie EI will not be returning to this location. The customer service was unwelcoming and unprofessional, including the staff swearing and talking poorly about another customer, in front of new customers. The website was glitchy so I was unable to submit the photos of the condition of the truck. I was unable to park in the lot and had to leave my car about 3 blocks away (even though this was a same-day trip). All of this combined with inefficient offerings ($1 per mile in addition to other fee's is exorbitant). Will not be returning.
DEVON REverything was perfect. We arrived at the location and the representative immediately came out and assisted with the return. No changes needed.
EVANGALINA AI had a 7am pickup but I couldn't actually get the truck at that time because the store opened at 7am and there were other customers waiting for the store to open. The earliest pickup time should be about 30 minutes after the store opens so we can have an accurate morning pickup time.
DAVID SThis was my first time renting at U haul and I did notice a couple a things that made my experience not so great . The truck was given to me at almost empty less 1/4 of a tank. And the inside of the truck was dirty and grimy. We reserved the truck weeks in advance with a dolly and we did not receive a dolly that made our moving experience harder. I was told there was no availability on dolly's that day. But regarding the Staff they were all nice and friendly so that was good.
GRACIELA PEveryone I spoke to at the uhaul I visited we're so helpful and friendly. They were able to help me reserve a truck and helped me back it out of its location too. It was an overall great experience.
GABRIEL FThey were so helpful and patient!!!! Fast and Reliable!!!
LINDA REverything was phenominal. Pickup was in and out in 5 minutes ! Return was before-hours with the self-return feature. Went well...only issue was that the lot entrances were all blocked to keep people from driving in. If you want to promote self-returns, should make it possible for people to drive IN to the lot to return their equipment.
Dan SEfficient and helpful. Thank you
CARLOS GService was excellent. The staff was very friendly and professional. Would definitely recommend this location for uhaul needs. Keep up the good work
MATTHEW MGreat customer service.
DANIELA CThe incredibly offensive, rude and disrespectful man who checked me out after I returned the truck needs to be fired. I WILL NEVER use U-HAUL again I was told I could return the truck later than the time I had first stated. I was unaware that the U-Haul lot close at a certain time So when I tried to return the truck. I was unable to do so. My car was left in the lot over night and my windshield whippers got stolen Instead of apologizing to me about not being informed that the lot closes. The U-Haul worker “white guy, brown hair, aprox 5’8. Was working February 16th aprox 2:30-3pm. He argued with me about not returning the truck. I explained and he refused to listen to me I was in there for 45 mins repeating what happened. He wouldn’t let me leave and said I would have to pay more etc The worst customer service I’ve ever experienced
JESSICA Dthey over charged me on two separate occasions. two weeks ago they charged me for extra day when I return the equipment a day early and Sunday they added an fuel surcharge when I return they equipment we the exact fuel I was given so I would not recommend to any one we telling the truth
Errol HExcellent speedy service, will rent from this location again!
Jeff MGreat job
Jay SDue to my phone's poor connection, the attendee used her phone and took a picture of my driver's license. I thought she should not of used her phone with my personal information. It was busy, I was rushed by the staff, because she had no one else to help at the time. Staff was not as welcoming and friendly.
LEATAPO FSOOOO EASY!! Love that they now have an app to get things moving quickly! We were in and out in less than 5 min!!
Jennifer SEveryone was great....from the reservation on the phone and the representatives at the Long Beach location. It was easy in and out. Very pleased.
Rodolfo HConsidering this vehicle had over 121,000 miles on it, and was, who knows how old... It drove incredibly well, was pretty clean, the mirrors made it very easy to drive, and your staff was super nice. I don't hope to move again anytime soon, but if I do I will use this location for sure. Thank you!
Brian ANot to allow homeless people sleep in the trucks
ALMA LThe van to be rented was damaged and the staff didn’t know about it. Also, they are very lazy and talk more about lunch then getting me on my way. They also incorrectly billed me and I asked them to correct it and they still haven’t corrected it.
BRADLEY MThe Customer Service representative was amazing and super helpful. 10/10 would recommend.
AZARI-JASMINE CTodo perfecto
HECTOR RUhaul computer system down became an inconvenience.
MICHAEL S24 hour dropoff.
CHRISTIAN BTruck waZ jumping like I need a new transmission
ERICKA CThis was a horrendous experience start to finish. It took over an hour to get checked in and actually take the truck. Then upon return the system tried to charge me extra fees for fuel and timing when that wasn’t accurate. If an employee hadn’t arrived early to the site I wouldn’t have been able to access the truck and it took another actual employee to help me with checkout so I wouldn’t be overcharged. Absolutely terrible experience using the app and I hate this version.
Kristen A