Customer Reviews for U-Haul of Long Beach

Rating:

5.0

Super cool

Rating:

3.0

U haul needs to BUY a New Computer system it took over 45 minutes to get the transaction completed due to the computers Were WAY SLOW!!!!!!!

Rating:

4.0

Everything was great. The only thing I would change is to clean the inside of the cab and maybe an exterior wash. It is difficult to assess for any damages when picking up a truck if it is dirty. All blemishes, dents, and scratches hide well behind the dirt. Other than that, I would highly recommend this place. Quick and efficient.

Rating:

5.0

UHail patron since 1963. Clifford demonstrated outstanding customer service.: knowledge, throughness, and attention to detail. He made my rental a pleasure from beginning to end. Very valuable asset to UHaul and deserves to be recognized for his hard work for you. Thank You!

Rating:

5.0

The staff at this Long Beach location is super nice!

Rating:

1.0

My truck ran out of gas a couple of blocks from where I rented it. Ten minutes of driving to get gas it ran out of fuel on a major intersection. I wasted an hour and a half of my rental window on getting it back on the road. Horrible way to rent trucks with less than a mile of gas in it.

Rating:

5.0

The location is great, but the facility is very crowded with large trucks. All the vans were pre-booked, so I think this place needs to bring in more vans. Otherwise, the service was relatively smooth and the drop off was simple and quick.

Rating:

1.0

The gentleman in the morning was rude, not professional unspeakable not explain Anything at all

Rating:

5.0

Have more staff on hand. Ours was great but it seems that no one else was around.

Rating:

5.0

Sheila Hubbard was most helpful!

Rating:

5.0

This is the only location i use whenever in need of a moving truck or any and all moving products. Management is amazing as is the support staff.

Rating:

1.0

Absolutely horrific I would never go back and I would never recommend this location to anyone looking into rentals. We got all the way to our destination about 50 miles away were locked out of our U-Haul had to spend40 bucks after driving around looking for lock cutters basically had to beg the person we were going to pick up a 600 dollar item from to wait while we did this because of uhauls incapability to provide proper working equipment. The compensation you ask? 60 dollars off a 200 trip a rude attitude and an actual well you got into it so your paying for something from their GM. What a horror show

Rating:

5.0

This location has a great staff of U-Haul Reps that know what they're doing. They've helped me with many rentals in 2025. Due to their hospitality and courteousness, this is why I'm a returning customer. Sometimes, the site runs out of equipment for the rental period I'm looking for and have been redirected me else where. This is totally understandable. The facility is always clean and organized from inside the store to the outside lot. Considering myself as a returning customer, I'd like to see a rewards program in the future that U-Haul offers for referrals or returning customers to earn credit on future rentals or purchase materials in store as needed.

Rating:

1.0

The staff was not helpful or friendly. Additionally they were not familiar with the equipment or pricing.

Rating:

5.0

Fantastic service. Thank you. JJ Hardy

Rating:

2.0

Inside seemed to be very cluttered. Stacks of boxes kinda everywhere with one small path to the counters.

Rating:

5.0

Customer service was easy to work with. Handled my walk-in visit professionally. Thank you.

Rating:

1.0

I was waiting for someone to get help for 10 min , no one showed up.

Rating:

5.0

Your manager is a life saver. This store never ran this well, and you should make sure to keep Shyla!

Rating:

5.0

Clifford was helpful and efficient w his time. Thanks cliff!

Rating:

5.0

Quick and friendly service Easy drop off!

Rating:

1.0

WORST UHAUL RENTAL IN MY LIFE...LIES AND MANY EMPTY PROMISES.

Rating:

5.0

Outstanding Customer Service I experienced exceptional service during my visit. The young lady working at the front desk was outstanding. Despite being the only associate on duty during a very busy morning shift, she remained calm, professional, and attentive, providing excellent customer service throughout. Her dedication, efficiency, and positive attitude were truly commendable. She handled a demanding workload with grace and maintained a welcoming demeanor at all times. Associates like her deserve recognition and support from management. When employees demonstrate this level of commitment and professionalism, it is essential that their efforts are acknowledged. She is an invaluable asset to the company, and her hard work did not go unnoticed.

Rating:

5.0

Good

Rating:

4.0

Have more people in office to expedite customer.

Rating:

3.0

Be a little less dense and more friendly

Rating:

5.0

This location is very polite and efficient staff

Rating:

5.0

Very helpful staff

Rating:

5.0

Nice staff and Shayla is very nice

Rating:

3.0

I made a reservation days in advance of my move. I had reserved two dozen furniture pads. When I picked up my truck I was told “oh yeah, we only have six pads” - six individual pads. No explanation. No offer to find a solution. What’s the point of reserving equipment if it’s not going to be there when you need it? Made the move more difficult than need be. Very disappointed and not what I’ve come to expect from U-haul.

Rating:

5.0

Customer service was the best

Rating:

5.0

Excellent staff and service. Thank you :)

Rating:

3.0

The man who checked me in was so unhelpful. I’m older and needed some help and he didn’t even offer basic information. I was totally unimpressed. He was talking to another customer about wrestling while I was standing there confused. Everyone else was much more friendly, especially when I returned the truck.

Rating:

2.0

No appliance dolly in stock. Location not well lit.

Rating:

1.0

I returned the truck after hours with the tank a little under full and was unable to take a photo of the odometer because my father put the keys in the drop box. When I received my receipt the next day it stated it was empty and charged me for the gas. Dishonest and terrible service

Rating:

1.0

A hispanic guy that was outside helping a girl with a broke down car wasn't able to check the truck out before renting it to me however it was dirty with footprints of mud. I didn't mind because it wasn't a big deal and everything I had was boxed anyway so I left. I did not get a link to take picture of the check in or out until after I returned the vehicle however upon check in, the black guy checking it in tried to charge me for it not being clean. Not once was I ever near mud nor was it even my mess. I used the truck to pick up brand new boxed furniture from Nader's warehouse, no mud anywhere. That guy was being a total idiot however I checked it in and left. This would have been avoided if people came happy to work and cleaned the vehicles! Never again!

Rating:

5.0

Friendly staff

Rating:

1.0

I rent from U-haul on a monthly basis, this is the thrid time I have rented a truck that had leaks from the cargo roof. It was raining on the weekend (11/15) of rental. Because inside of cargo was wet, before leaving Uhaul lot, I specifically ask the clerk if roof of truck had a leak? He said no, the floor was wet, cause the truck was recently mopped. By the time I arrive home, I realized there was definitely a leak coming from left corner by cargo light. I tried duck-taping the leak without success. Needless to say, during haul, my cardboard box were damaged. I definitely expected better truck maintenance from Uhaul. I feel all trucks should be constantly checked for leaks & other issues. I am finding with Uhaul this isn't always practiced.

Rating:

1.0

The guy doing my checkout was eating a slice of old pizza while checking me in. No customer service skills and sounded like he hates his job. Vehicle had a cigarette butt and cigarette ashes all over it, an eaten bag of chips, and an empty box of candy.

Rating:

5.0

The gentlemen I worked with this morning and the young lady were great with their service! Easy and chillax for the most part.

Rating:

2.0

Nowhere to park. Customer fighting over parking spaces.

Rating:

5.0

The representative to handled our transaction was absolutely awesome! He get a 10/10 on customer service!!!

Rating:

3.0

The type of dolly I had reserved (appliance dolly) was not there, and there was uncertainty around whether or not there were even the blankets I reserved, much less the actual quantity. Ultimately, they did have the blankets, but not the dolly.

Rating:

5.0

Easy check in ,great value . Really dirty smelly truck ,sticky interior

Rating:

5.0

Everyone was friendly and helpful.

Rating:

3.0

Clean and maintain your vehicles. It’s a no brainer

Rating:

4.0

I know this sounds petty. But the 3 plugs for charging our cell phones. None of them worked. Wasn't able to charge my cellphone. Other than that, service was Great.. Thank you for your time

Rating:

5.0

Everything was excellent good job, thank you for everything and making my life easier. it will definitely be my location love it !

Rating:

5.0

None

Rating:

4.0

I reserved my equipment weeks in advance for pickup in LA and was called the afternoon before pickup to tell me that the equipment would need to be picked up in Long Beach instead. So much for the commitment that the equipment you order will be ready where and when you order. This added a big hassle to my arrangements.

Rating:

5.0

The Long Beach branch was wonderful. I had some issues with the truck. It had some electrical problems, and both the clerks came to help me and got me on my way as quickly as possible. I really appreciate them. They even stayed past their scheduled time to make sure I was OK when I arrived in Vegas. Dropping off the trailer was clean, and it was almost like I was never there. It was really quick. I appreciate everything you guys do.

Rating:

5.0

I have rented here multiple times and never had problem.

Rating:

4.0

Nice lady at front desk, really helpful.

Rating:

5.0

Our truck had a weird noise coming from underneath. Felt a lag in the drive. That was this time. Ive rented tru ks & a van from this location before without any issues!! All good. Friendly & helpful staff

Rating:

5.0

For me everything was exelent, but I would like to see more Spanish people speaking. For people who doesn't speak English. Thanks.