The employee who was helping me was too busy, listening to music and not paying attention to his job didn’t seem to know what was going on
SHAWN RCustomer Reviews for U-Haul of Lynhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t know because the sales person was great at what he does.
CLARENCE WThe guys at this location did a great job
BRETT Kstaffs were very helpful and kind. They listened to my demand and thought about solutions. I had a very good experience.
GUANG YThe check engine warning light is on in the truck I rented. It ran fine, though.
Dale DEric went above and beyond to help us and ensure that everything went smoothly
STEVEN WDidnt have the equipment i asked for. Over charged. Wont be back to this location.
NIJAH WLong wait time to get waited on due to only one person on duty front tire was low air pressure
DARYL FThe service provided a this location it’s terrible… they don’t have no manners to speak to the customers.. specially the manager you would think since he’s the person in charge he would not be that careless for customers this was my 3rd time a this location and for reason he’s seems like he’s always on drugs.. yeah I would never recommend it this place to a friend
WALTER Vvery good. recommended u-haul location, friendly people. 100% satisfied.
VICTOR DThe manager at the store was very rude and condescending. Even reserving everything online beforehand, it still took me almost 30 minutes to get the vehicle. Myself and one other guest were the only ones in the store. The vehicle smelled like it had been smoked in, got poor gas mileage, and rode quite awfully. If I had ten gold star stickers to give away, I might give 1/2 of one.
ANDREW HI walked in and immediately smelled marijuana and the 2 guys inside were cussing like sailors taking the lord’s name in vain will not go back to this location
ROBERT CGet to this facility atleast one hour early. There is usually only one guy working and it will be 1 hour before he can get to you. Returns come first, no matter your place in line. When returning be prepared for another hour of waiting in the street cause the return line will be 7-8 trucks long with no room on the property. Employees will be frustrated and will need a smoke break after every 3 customers. Do not expect to get right in and out. You will be here for a while!
CRYSTAL PVERY GOOD.
VICTOR Dnot double charge them for purchased items.
Deborah MI didn't make it back before closing time and the next morning I had to find a ride to pick me up when dropped it off the person that took it in said I owed and I said that I didn't have it at the moment So he said well you won't be able to rent for a long time and told me to go. I didn't sign or even see a lnoicr of the balance due.
KEVIN Cgot overcharged and did not get what I paid for or a refund for dolly that was not in uhaul. Uhaul smelled like marijuana when I picked it up.
GENE BGreat service!!
ANTHONY PFirst, I delivered the truck much earlier than expected and they charged me because I supposedly delivered it the next day in the morning, but I had evidence because I took photos and the miles. Second, I bought some sheets to protect the TVs and they didn't tell me at any time that I had to return them and they charged me $92 dollars even though I'm going to return them because I only used 4😡 I would not return to that town and much less recommend them because they are thieves.
SAMUEL VI returned truck with same level of gas. When I returned after 2 hours they charged me extra 130$ for gas. For 16 miles using 130$ for gas it’s crazy
YANYBAY AAppreciate your great people that work for your company ,they are outstanding !!
DAVID DEric and Troy were great!!!
LEAH CEfficient process
KURT FTo continue your good work 👏
FRANCIS NTrailer floor needed to be reattached near the gate. Gate was bent on right side and was somewhat difficult to insert locking pin. Trailer pulled great and would rate staff customer service as excellent.
ROBERT YMy experience was great so if you continue that you don’t need to improve.
KEVIN CAS I SAID, I HAVE USED THAT SITE IN INDIANAPOLIS, FOR ALMOST 40 YEARS; WOULD I RECOMMEND IT, IF IT IS A TRASHY PLACE AND BAD SERVICE?????!!!!
DANNY MThe guys in here care about you and your needs! Thank you!
CHARLOTTE PLyndhurst location was open on 1/1/25, which helped me greatly. I was able to reach them by phone when I was delayed in my arrival. U-haul app is not helpful to me (extremely time-consuming identity confirmation process has delayed me greatly in the past, I do not plan on using it in the future) so being able to work with a person is important to me. Truck was clean. At this location, truck parking pattern makes it very difficult to photograph truck for pickup verification. The major issue was that the truck had almost no gas in it-much less than a 1/4 tank that is required at drop-off. I had to immediately get gas, delaying me. I was compensated a small amount to offset this, but about half of the real cost of that difference. I did ask when I dropped off the truck, and the staff at Coralville IA Uhaul were very kind to change that compensation. They are always helpful and prompt at the Coralville IA location. Thank you.
PAUL KTruck was a little dirty and had a warning light on for low air pressure for one of the tires.
GREGORY EClean out the inside of the truck there was dog hair and donuts left on the inside. And a key on the bumper.
MARVIN PThe van it was so dairy
MOHAMED AReported more fuel in the vehicle than it was actually present. Vehicle was fueled at the end of moving before returning. This location charged for fuel again. Essentially paid for fuel twice.
JUGRAJ SNo personnel was available at time of drop off.
Joseph UWhen equipment are returned please make sure they're in a good working condition.one of truck i leased last week had the steering wheel was way out of alignment. It was very hard to see the speedometer how fast i was traveling. And today 12/14/24 one of the truck had head light out, and back of the truck top center light out,and low tire pressure. But i went inside let the guy's know what the issue was and i ended up getting a different truck.
YARADE TAlthough the person that took care of me was extremely nice this is in a very, very, very bad area of town. Additionally is extremely difficult to get in and out of their location with a car carrier and a truck. I would not go to this location due to extremely bad area
DAVID HVery good
VICTOR DDrop off was quick and easy. Would use U-Haul again
Marissa EThis location needs to be closed, I ordered a 20 inch truck and a tow dolly. I got a call the night before the Car dolly had been stolen and INSTEAD of just tranfering the TRUCK and TOW Dolly to another location, they split it up between 2 stores..Washington for truck and Lafayette store for tow dolly. MY pick up time was 7am. I arrivce at store on Washington by UBER because i have to go pick up DOLLY . The person opening was late and it was 30 degrees outdside. I finally get into store and he can't get the key for my truck and gives me a 26 footer WAY to big and i was NOT comfortable driving it and it was on 1/2 a tank of gas.
TIMOTHY S