Customer Reviews for U-Haul of Marlow Heights

Rating:

5.0

Customer service was impeccable

Rating:

5.0

Nothing Leave greatness alone!!

Rating:

5.0

Good

Rating:

5.0

Awesome customer service for all staff employees

Rating:

5.0

Everyone had awesome customer service and its rare in the Area. Outstanding job!

Rating:

5.0

The agents were professional and knowledgeable. BUT, I was shocked to see my bill, how can a $19.99 rental end up $88.78. The mileage is too high.

Rating:

1.0

I was very disappointed with my recent U-Haul rental experience. The amount I was charged for this truck was extremely high, and I do not believe the mileage charges were accurate. I was told that the mileage was calculated by the computer system, but I personally tracked my miles during the rental and my records showed fewer miles than what I was ultimately charged for. When I questioned the discrepancy, I did not receive a satisfactory explanation. As a customer, I expect transparent and accurate billing. Instead, I left feeling as though I was overcharged and taken advantage of. I recommend that anyone renting a truck carefully document their starting and ending mileage and review their final bill closely. Unfortunately, based on this experience, I am not confident that I was charged fairly.

Rating:

5.0

Great management great service all year round

Rating:

5.0

The gentlemen that checked me in was wonderful. Very professional and kind. There were three of us in there at one time and he managed to get us done all at the same time with profession. TY

Rating:

5.0

Please have a MONTHLY sale on mileage. For example; if a customer is going to need 50 miles then mileage half off.

Rating:

5.0

Manager showed great customer service

Rating:

5.0

💯💯💯💯💯💯💯

Rating:

5.0

They did perfectly at this location!!!

Rating:

4.0

Always good customer service.

Rating:

5.0

Nothing was clean on the inside and outside, the general manager was very professional. Every staff member I had talked to was polite and friendly best experience I had in a long time

Rating:

1.0

Que hablen y digan un precio luego salen con otro pague 200 por 7 horas es demasiado

Rating:

5.0

Young man at desk with locs was very nice and helpful. Service was great!! Ms.

Rating:

5.0

The respresentative at this location was extremely nice and helpful, and really knowledable about his job.. This experince was surperb.

Rating:

4.0

Michael was very helpful and explained many things I didn’t even think about. However, the air conditioner did not work in the truck.

Rating:

5.0

Nothing, all of your staff provided great customer service.

Rating:

5.0

Great service!

Rating:

5.0

Thank you to the owner for helping me out. Great customer service

Rating:

5.0

Keep up the amazing work guys 🙂

Rating:

5.0

Great location, clean equipment and super friendly service. Reservation was at 10AM but I did not pull out until 10:30AM. The WiFi at this location is very slow. Took me 30 MINUTES to complete registration and get the keys. Please invest in faster WiFi.

Rating:

5.0

I recently received outstanding service in the Suitland/Temple Hills/Marlow Heights area, and I felt compelled to share my experience. Every staff member I encountered was extremely helpful and professional. I interacted with four gentlemen at different points during my visit, and each one contributed to making the experience smooth and pleasant. The supervisor—whose name I unfortunately forgot—was truly exceptional. He had a Louisiana accent and carried himself with a level of professionalism and care that stood out. He is, without a doubt, a top-tier supervisor. Mr. Michael, my service representative, was equally impressive. He was gentle, kind, and highly professional throughout our interaction, ensuring everything was handled with care. I also want to acknowledge the two other gentlemen who assisted me—one who finalized my service and another who handled my equipment. Their support did not go unnoticed, and I sincerely appreciate their help as well. If possible, please extend my gratitude to the entire team. Their commitment to excellent customer service truly made a difference

Rating:

1.0

First they had 1 employee a day before 05/01 I was suppose to pick up at 10:30 I end up leaving after 11 and my movers was waiting on me at my house which went into my moving time, check engine light was on and the truck stunk bad also the service in the area suck when it’s time to complete your return

Rating:

5.0

Customer service was excellent. I was a walk in. The representative walked me through the reservation process and I had a truck in a fes minutes. Drop off was just as easy.

Rating:

3.0

Everything was ok but the truck had no gas in it. It was actually 13 miles until empty. I wasn't sure if it would get to a gas station, the gauges aren't always accurate. I asked and was told to just return it like that.

Rating:

5.0

Amazing Customer Service.

Rating:

5.0

The staff were knowledgeable and professional. They provided efficient service which made this rental a breeze.

Rating:

5.0

Great customer service.

Rating:

5.0

Gentleman that helped me were great they went above and beyond. Thank you guys!

Rating:

4.0

MILEAGE SUGGESTION : UNLIMITED

Rating:

5.0

Staff was friendly, courteous and very helpful. He explained things clearly and insured we understood before we left the facility.

Rating:

5.0

James and Chris gave excellent service. First time in a long time using U-Haul, things have changed. James was able to walk me through the process of getting my truck. I appreciate that

Rating:

3.0

Only problem I had was there was no gas in the truck when I first rented.

Rating:

1.0

The owner was rude when his system was down, didn’t get the dolly and when I asked him questions he dismissed me as though I was a piece of shit. Yeah no for my first experience it was terrible…

Rating:

5.0

Employee was very respectful and helpful.

Rating:

5.0

Very efficient and fast. I had a last-minute request and they were awesome at this location.

Rating:

3.0

I would not recommend to a friend because there was no visible Dropbox, so the key was locked in truck, than the customer is charged $150.00 dollars. I’m so confused.

Rating:

5.0

Nothing

Rating:

2.0

If information were more clear on one way rentals. I reserved a 2 wheel dolly and a four wheel dolly with my rental truck. I was told that because of my one way rental, this particular location could not accommodate my four wheel dolly due to lack of supplies. This should have been made known on the confirmation call the day before my pickup. This was frustrating because, I flew in from another state to pick up my storage items and I was alone so I needed the Dollie’s to make my solo move easier. Luckily the employee was nice about to provide a 2 wheel dolly. Please be more clear on satellite locations inventory to make sure the can accommodate the customers reservation request and it needs to be verified on the call on the day before the scheduled pickup.

Rating:

5.0

The manager was great the online service was horrible

Rating:

5.0

You are fine

Rating:

5.0

Excellent Customer Service

Rating:

5.0

The service was great, efficient, and the staff was knowledgeable and very courtesy. This was my second time going to this location and I wouldn't choose no other Uhaul location...🌹Mr. Damon

Rating:

1.0

One of the guys who works there shouts at the customers.

Rating:

5.0

DO NOT UTILIZE MY NAME OR ANYTHING CLOSE TO MY NAME, LIKENESS, OR IMAGE IN MARKETING, OR REPORTING. Exceptional customer service!

Rating:

5.0

No improvement needed! Kevin did an excellent job.

Rating:

5.0

This site is very respectful and so helpful. They make sure that their customers understand and offer satisfied. I will rent from this site from now on. Victoria Johnson

Rating:

5.0

My experience was great. The men at this store were very professional to me. As well as nice.

Rating:

5.0

Clean the windshield.

Rating:

1.0

I had to continuously jump the truck because the battery kept dying. When I called to let your staff know that this was happing, he suggested I have the truck towed back the to the location. Then they would charge me for a knew truck when my son heard that his response was no. We had already started loading the truck. They should bring us a truck. The staff member told my son to pull up-to come see him. So this took me 2 days to do something that could have been done in one day.

Rating:

5.0

Very impressed by the Management and (most) team members. There was one gentleman who gave me a direction while on the phone with his mom about a tax situation. Outside of that I would definitely comeback to this location again.

Rating:

5.0

The manager / salesperson at Marlow Heights is very hardworking and professional. He keeps the place in order and running smoothly.

Rating:

4.0

I rented a 15 ft truck yesterday and 6 hours. I ended up having to pay $230 plus $30 for gasoline. Drove a total of 60 miles. That was not worth it. I remember back in the early 2000's I had a truck for 2 days and paid less than I did. I will not be using U-Haul ever again

Rating:

5.0

Employees were polite very professional and helped me from time I entered to the time I left I got confused and went to wrong location they straighten everything out and I didn’t have to go to the other location the young was nice to this old woman and fast too lol

Rating:

5.0

Great staff

Rating:

2.0

BAD SERVICE

Rating:

5.0

I was extremely satisfied, thank you 😊

Rating:

1.0

Services from the Supervisor and a lot of the employees are unprofessional . The amount of of verbal sexual harassment going on in that particular Service Center is ridiculous. The customer service all around since The supervisor Kenneth got demoted is just trash!!

Rating:

4.0

I didn't get a receipt.

Rating:

5.0

Thank you Brian Baker for making everything right. We appreciate all your help

Rating:

4.0

Did well during very busy conditions