Customer Reviews for U-Haul of Marlow Heights

Rating:

5.0

Nothing.

Rating:

5.0

The people working there were great! They helped me get in and out in less than 5 minutes, including carrying the boxes to the truck with me. I have a bad knee and the help was well needed and appreciated. I have a big move coming up and I plan I using U-Haul and hiring the available workers to load the truck. I did that when I moved in and it was SO much less expansive over using a moving company. I did that once (Not a Happy Story) and never again; U-Haul all the way.

Rating:

2.0

Rudest location imaginable , unhelpful staff, even with people there they claim they can not do anything themselves and it’s all just you on the app. I worked for a uhaul years ago I know it’s simply untrue but didn’t want to go on with the employee who was being mean to everyone and in the back literally talking smack about customers to their gm, he was very mad to be asked for assistance when the app did not work well.

Rating:

5.0

Too many issues with using the phone. Took me over 10min to finally get my truck returned making me late and adding to my fee.

Rating:

5.0

Continue doing what you are doing.

Rating:

4.0

Good customer service and friendly staff

Rating:

5.0

No improvement needed, service and personnel are top notch professionals. Thank you U-Haul!!!

Rating:

4.0

Customer service is good. Truck is always ready. The lot is very small. The trucks always need gas.

Rating:

3.0

No comments

Rating:

5.0

Always in stock for whatever your need is,

Rating:

4.0

Easy pull up and drop off.

Rating:

1.0

I am writing to formally express my dissatisfaction with the service I recently received at your name St. Barnabas rd. /Marlow Heights store. My experience raised serious concerns about both customer service standards and workplace professionalism. Upon arrival, I was unable to find an employee to assist me and had to walk through the entire store—including the break room and out the back door—before locating someone. When I did find an employee, he refused to provide his name, which I found unprofessional and concerning. Throughout our interaction, the employee remained on a FaceTime call. Disturbingly, during this call, the individual on the other end asked him if he wanted her to come to his job to fight me. This was highly inappropriate, created an unsafe atmosphere, and made me feel threatened while on your premises. Furthermore, I observed that the vehicle I was being assisted with had not been gassed up in advance, indicating a lack of preparation and customer care. Overall, the conduct and circumstances during my visit fell far below reasonable professional and safety standards. I request that this matter be addressed promptly, including reviewing employee conduct, reinforcing customer service and professionalism training, and ensuring a safe environment for all customers. I look forward to receiving a response regarding the actions you plan to take to address this serious issue. When I spoke to the manager today, he said he would look into it and give me a call back. I have not received a follow up call as of yet.

Rating:

5.0

Everything went well. James was super helpful!

Rating:

5.0

N/a

Rating:

5.0

Truck Availability was perfect! The Management-Staff, were very helpful. I was having some trouble with the reservation process. They helped me get everything done. Good Vibes. No Attitudes. I needed to extend my rental for an extra day. The App allowed me to complete my task, easily. I will definitely return to This location again!

Rating:

2.0

I had to park across the street (walked acrossed 6 lanes) because they didnt allow parking on their lot which wasnt stated. I was also having issue with app and the representative told me i had to call the coporate office or couldnt rent with uhual.

Rating:

1.0

No key drop box for rental return.

Rating:

2.0

Mark the Dropbox clearly

Rating:

5.0

The only problem I had wuth the truck. Is when I got ready to drive the off the lot. I had to immediately go to the gas station. As soon as I put it into gear the gas light came on.

Rating:

1.0

1.wind shield wiper missing 2.front cab of truck leaks 3.cargo area also leaked on my contents 4.Reverse gear doesn't work correctly (very dangerous) 5.Alighment pulls left or right

Rating:

3.0

Please make sure that the location was staffed properly because it was very crowded which made it difficult for people to ask questions and also I had a problem with not receiving the items that I requested and also was overcharged but the location was convenient to me

Rating:

5.0

Great customer service

Rating:

1.0

I waited more than 20 minutes in the store for a person to attend us and the truck only had 1/4 of gas when they gave it to me

Rating:

5.0

The staff was patient & accommodating, allowing for a very smooth process.

Rating:

5.0

Damion and Sheldon are extremely professional. The entire team have strong customer service skills and are a pleasure to work with!!

Rating:

5.0

Always great customer service

Rating:

5.0

Make is easier for the puck up and drop off easier for the customer.

Rating:

4.0

Very busy but the service is quick and everyone is respectful. I’ll definitely us them again

Rating:

3.0

It is very annoying to have to do all the work to rent one of your trucks. The guy just basically handed me the keys.after I did all the paperwork and then still had to go outside find the truck and take pics of everything. I don't work or uhaul!!!!!!

Rating:

5.0

I was extremely satisfied, thank you 😊

Rating:

5.0

No improvement needed, they are very professional

Rating:

4.0

Continue providing great customer service

Rating:

5.0

The people that are serving the public. They show you very much respect and are respectful, nice. I would love to always rent there!

Rating:

5.0

Just an all around good day

Rating:

5.0

The people that work for U-Haul at this location are always on time. Very very good manners very very good customer service and I will always continue to go there.

Rating:

5.0

outstanding customer service

Rating:

5.0

Great 👍 customer service!

Rating:

5.0

There's nothing that needs to be improved. The place was clean. The employer was efficient and knowledgeable about what he was doing. I've rented there before. Things have changed for the better. Less paper work to sign. You're in and out. I like that. Keep up the good work.

Rating:

5.0

There is one reason I would recommend this location. That is Benjamin W. He is a excellent example of a professional worker. He took the time to help me with my reservation when I arrives, I was having challenges completing my rental. When I returned I again experienced challenges checking out. Both time other people just said go do this or that, but if they took a few seconds to assist it makes a word of difference. I know everyone wants to do everything fast but I would probably had left without Benjamin W. assistant. It only took a couple of seconds. Thank you again for the caring, excellent service Benjamin W. I took time to write this because, my wife had been planning this move of a few items for weeks, it blessed her so I am blessed.

Rating:

5.0

Rent reliable equipment.

Rating:

5.0

The manageable‘s well knowledge even when it was a little problem he took care of it. He was in and he was out. He was able to get a truck, but not the size that we want, but that was OK and then he advised us the next time just go ahead and and then an appointment ahead of time so that the truck can behealed

Rating:

1.0

Services from the Supervisor and a lot of the employees are unprofessional . The amount of of verbal sexual harassment going on in that particular Service Center is ridiculous. The customer service all around since The supervisor Kenneth got demoted is just trash!!

Rating:

5.0

The customer service was great!!

Rating:

5.0

Everything was fine except I order a dolly but never recieved one

Rating:

5.0

Continue great service

Rating:

5.0

Workers were pleasant and help with loading the information on my cell phone. Keep training and keep the employees motivated to continue to give great service.

Rating:

4.0

Ok

Rating:

2.0

Overcharging customers for inaccurate mileage,

Rating:

5.0

customer service was awesome

Rating:

5.0

This is MY FAVORITE LOCATION AND THERE IS ABSOLUTELY NO COMPLAINTS

Rating:

4.0

I didn't get a receipt.

Rating:

5.0

Thank you Brian Baker for making everything right. We appreciate all your help

Rating:

4.0

Did well during very busy conditions