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CIPRIAN CCustomer Reviews for U-Haul of Middletown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
doing business here for years great location great service
JERRY Dstore not open when we dropped off
MARJORIE CThis location is my go to. The staff is always friendly and helpful. There is typically a good selection of equipment.
ROBERT GLet me just say that first I reserved this vehicle on the app. When I got to the facility to pick it up I had to wait even thou i had performed the pre check-in on the app. I was told by Daniel Scalero that the vehicle had a little less then a 1/4 of a tank, it actually had an 1/8 of a tank. I drove the vehicle 7.92 miles and was charge 9 dollars for five gallons of gas. REALLY!! WHAT A SCAM!!! According to Daniel Scalero when you rent a 10' truck your required to pay for the gas they or other people use. I only reserved this for six hours can't believe the truck gets that bad of gas milage. And no I didn't leave the truck running for that time. All I can say is customers be wear!!! Will go to home depot to rent next time .
THOMAS TThe trailer had a little damage to the neck as though a previous customer had jack-knifed it and jammed it. This caused some concerning vibration during transit. We pointed this out to the customer service rep upon return. Perhaps the equipment could undergo closer inspection before the next customer has the same unpleasant experience while transporting precious cargo such as an expensive motorcycle.
JOHN GKeep hiring Good People !!!!!
MICHAEL DExcellent experience. Would definitely recommend! Professional and efficient.
April BMike was very nice over the phone with me.
LAURA Zi ve been going there for years always the best
JERRY Dnull
katryce cnull
DENNIS BGood variety of trailers for your move.
STANLEY PNothing
NICHOLAS Mnull
ROBERT KHer name started with a K and she worked the closing shift yesterday . But first wanted to start off with I made an apt for ocean to pick up a van . Got there 15 min early and only one worker sans she was taking care of a customer . By the time she got to me she notified me that someone should've called me to say that the van was no longer available .. would've been nice to know that while I was sitting there for 30 mins. So off to middle town I went and K got me in and out and was great customer service and made my whole ordeal great! Give her a promotion or a raise she deserves it. !!
MARCO Snull
EDWIN CThe service rep was very helpful, courteous and knowledgeable.
JAMES MThe service rep was very helpful, courteous and knowledgeable.
JAMES Mnull
JUSTIN Vobviously the previous renter was a smoker.
MARK KNice truck for local move.
James TConsistency good customer service and well maintained vehicle
Craig KAwesome ðŸ‘
ALEX Pnull
David SThe employee Danna was awesome helping me
Carl DThe young lady who works at the Middletown, NJ UHaul location was a pleasure to work with.
Bill wnull
brian snull
Barry Salways the best at this location
JERRY DI excellent staff at the location. Very friendly and helpful
Dana Cnull
peter mpolite and very helpful
tom fNo hassle. Upfront pricing, knowledgeable, and friendly employees.
Dinesh Hnull
Richard FFast and friendly!Thanks
MARK SThe app sucked! Fix the simple things. Josh and his co worker were great! These guys were just as frustrated with computers not running right.They both were welcoming and helpful. I thank them both!
LAURENCE Sthe truck high ran poorly. the computer systems were down causing a big delay in getting on the road with our timeframe.
richard mGood variety of trailers for your move.
STANLEY PThe day before my reservation I received a voicemail indicating might not have a trailer the next day at the locations of the reservation, and that I would receive a call from dispatch in the evening regarding the status and location of my rental. An hour later I received a text telling me my reservation was on target at the proper location and never received a call from dispatch. In the end the reservation worked out exactly as planned, and both delivering location Middletown and receiving location Manahawkin were friendly and expedient.
PAUL CVery organized, professional and competent workers. There are no changes I would make.
DANNY FNothing
ANTHONY TThe service rep was very helpful, courteous and knowledgeable.
JAMES Mobviously the previous renter was a smoker.
MARK KHer name started with a K and she worked the closing shift yesterday . But first wanted to start off with I made an apt for ocean to pick up a van . Got there 15 min early and only one worker sans she was taking care of a customer . By the time she got to me she notified me that someone should’ve called me to say that the van was no longer available .. would’ve been nice to know that while I was sitting there for 30 mins. So off to middle town I went and K got me in and out and was great customer service and made my whole ordeal great! Give her a promotion or a raise she deserves it. !!
MARCO Sthe truck high ran poorly. the computer systems were down causing a big delay in getting on the road with our timeframe.
richard mThe app sucked! Fix the simple things. Josh and his co worker were great! These guys were just as frustrated with computers not running right. They both were welcoming and helpful. I thank them both!
laurence sThe employee Danna was awesome helping me
CARL DAll staff super nice, took the time to explain everything. I made a mistake on my pickup location, choosing wrong uhaul, manager quickly changed my booking - most excellent. Thanks, great service and price!
ULRIC GI excellent staff at the location. Very friendly and helpful
Dana CFast and friendly! Thanks
MARK SGreat customer service. Very friendly and would highly recommend.
ALBERT MThe young lady who works at the Middletown, NJ UHaul location was a pleasure to work with.
William WNice truck for local move.
James Talways the best at this location
JERRY Dpolite and very helpful
LUKE FConsistency good customer service and well maintained vehicle
JOHN BNo hassle. Upfront pricing, knowledgeable, and friendly employees.
DINESH HAwesome 👏
ALEX PVery nice people 10/10 customer service
MICHAEL GNo improvements needed ..awesome job Brad
JOSEPH OStaff was professional, and wonderful to deal with.
GEORGE MThe staff was excellent
JAMES MWhy are you taking my space up with a hand truck and blankets
BRIAN AThe associate was very helpful and knowledgeable about the process.
SCOTT LEquipment was in great shape but customer service was EXCEPTIONAL
JOHN BThe Manager in Middletown is amazing. He and his staff are extremely helpful.
Randolph S | Overall Experience