The truck was on empty in gas when I picked it up . It had a message alerting me that 14miles remained as soon as driving out the parking lot . As far as all my experiences with U-Haul I had never dealt with this situation. Of course with all that I had going on with my move I forgot to take a picture to “prove” this but I would really suggest not to provide costumers trucks with empty gas tanks .
Paola PCustomer Reviews for U-Haul of Modesto
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very super easy
RAOUL AI was only late for 10 mins and they charged me another day. This is bull
VEERAPOL SI was charged on site and the app is asking me to pay again. Confusing
RAMY BI think the service was very professional, I would definitely recommend this location.
MICHAEL CQuick pick up & drop off, staff very friendly
LABARBARA KOverall pick up and drop off was seamless. Very easy to request a rental and price is competitive. Will use again!
IRENEO AGive Danielle a raise.
WILLIAM Cdon't have costumers take roof photo i hit my elbow
Amelia LThe gentleman there when I picked up uhaul need to learn better customer service skills. I went back today Sept 1st for items I left in truck. The gentleman there today was so helpful and nice.
Griselda OExcellent customer service as always. Thank you
EDWARD KThe tire pressure sensor signal was on the whole time and it made me very nervous and when I returned the truck the employee acted like it was o big deal
SARA RNothing everything was convenient.
MARGO GI always go there to rent U-Haul equipment. The manager in the staff are very customer service orientated as always.
RICHARD MAs always customer service is excellent. Thank you
EDWARD KMy van drove well. However it was very dirty. It was difficult to see out the windshield in the afternoon sun. I needed to take it to a car wash and washed it myself.
STACEY AGreat help hooking up the trailer
BENJAMIN BThe first truck had a check engine light, the second we physically could not fill with fuel the normal way, or it would spray gas out and had less gas than it should have according to staff. We did not have confidence that a 3rd truck would be in good condition so stuck with the 2nd truck.
EMILY MGreat friendly service
JORDAN PEasy rental process. Used the app. All employees were helpful and nice. No complaints.
Brian SFriendly staff
FOLOLE SI didn’t like the way they treated me at 2012 mchenery ave location. I went in to rent out a 20ft truck and a dolly, but I was told they didn’t have any more. So they wanted to give me the 26 which I said I would come back because I had to discuss with my husband. I went outside to make the call and when I went back inside they said they no longer had it available. So they searched up in the computer and no near by location had any available either. The closest one was in Manteca, CA so I said that’s fine. They even wanted to charge me like 300 just to add the tow dolly. When It was previously 79. When I got home 3mins away, someone from customer service called me and told me they no longer had the one in Manteca and that the reservation wasn’t valid. So she tried to send me to ELK grove to pick one up. My husband called and they gave him a truck with no hesitation and a tow dolly at 4131 mchenery ave location. which the dolly turned to be only 79 for him. I felt like this was a sexes thing. I would recommend you talk to your employees I felt very upset. I didn’t catch the guys name but 1 of them worked both location Friday at the 2012 mchenery ave location and Saturday at the 4131 mchenery ave location.
CELENA PThe young lady who helped me was fantastic
KEITH KThe crew was very helpful .
ABEL MVery easy self check in and return. Truck ran great and no issues.
Geo LThere was no lighting where I was backing up the trailer. Motion detection lighting would be great!
BENJAMIN BGood counter service
ANA Cnothing
GLEN EVery professional customer service when I got there to return the truck they checked the truck make sure it was clean.Fast customer service. Thanks
ROEL CIt was quick to get the equipment and quit to return it
DOUGLAS NAmazing staff always on top of the rentals and customer service
FRANCISCO BHave the best customer service in town ! Appreciate the employees they go above and beyond ! Uhaul of Modesto
ANTHONY BCustomer service is excellent. Thank you
EDWARD Kcheck out was easy and person working had excellent customer service can t remember his name (he had beard)
RANDY BCustomer service was good and friendly.
LESLIE AThe employee who helped us was absolutely amazing and efficient.
TERRY MAs always the customer service there is excellent. Great job Danielle and your team. Thank you
EDWARD KWe rented it to move from California to Georgia. The check engine light came on. We contacted uhaul and they it was fine unless it starts blinking. It started blinking a dew days later and we were told to pull over. After a while they told us to keep driving. We then had rain and the cab leaked water the whole time it rained. Needless to say this was unacceptable after paying 6 grand.
RONALD BGreat!!
DOMINGO ABoth tail and blinker lights had half of the diodes not working
HAROLD FBest rental spot hand down period
ANTHONY BIt was really a good transaction, the lady that help me was great
James AGo over vehicle dash items, confirm what all buttons operate flashers, lights, radio, chair adjustments don't assume customers automatically have knowledge of such. Confirm customer is comfortable with operation instructions. You have great welcoming skills, escort customer out reinforces your professional image of caring for their safety while driving your Uhaul.
DELMA CTyler was friendly & patient. Got to Ohio only to discover that the paperwork did not match the trailer. The receiving location was able to get it corrected.
TERESA LWoman who helped me was very professional and made sure the trailer was hitched correctly and all lights and blinkers worked. Very friendly also.
MOYA AWHEN I ASKED THE EMPLOYEE AT COUNTER A DATE AND TIME OF RETURN WAS TOLD ONE THING AND THEN LATER FIND OUT THE CONTRACT SAY'S SOMTHING DIFFERENT AFTER THE FACT. WHERE DOES CHARACTER AND INTERGRITY COME INTO PLAY?... IT IS NOT ABOUT THE MONEY EITHER!! DP WHITFIELD
DOUGLAS WI believe this store has great customer service! Please keep it up! Thank you, Mr. Castillo
RAYMOND CThe 10' Van rental I used has drooping headliner over dash, sun visors are not functional, drooping and inconvenient. Mechanically, just fine.
RANDALL PThe truck was unlocked, had human poop and pee in the back of it. The first truck I got in was on empty and the second, the one I took home with the poop, was at 1/4 tank of fuel.
RYAN HCounter help me to was all very helpful Very clear willing to go above and beyond!! They were great!!
LISA WService good, clean, well running trucks and availability has been excellent for me on multiple visits the past 2 months or so...Randy
RANDALL PWay too expensive charged 300$ more than original agreement.
JESUS PI am very impressed by this location! It had all the supplies I was looking for, the peace was clean the staff was welcoming and the transactions was seamless!! Thanks again!
GINA VEverything was excellent. The staff was great, the equipment was in good order. Everything went smooth.
KENT HThe young man who helped me was very helpful and polite. Will do business there again
EDWARD GI accidentally put you much gas in and I am out $50. Sucks
SYLVIA PHuge improvement from my move 4 yrs ago. It was seamless, no issues and such a quick, easy no-hassle process. Drop off what incredible. I’m pleasantly surprised!
RENEE J