We rented it to move from California to Georgia. The check engine light came on. We contacted uhaul and they it was fine unless it starts blinking. It started blinking a dew days later and we were told to pull over. After a while they told us to keep driving. We then had rain and the cab leaked water the whole time it rained. Needless to say this was unacceptable after paying 6 grand.
RONALD BCustomer Reviews for U-Haul of Modesto
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great!!
DOMINGO ABoth tail and blinker lights had half of the diodes not working
HAROLD FBest rental spot hand down period
ANTHONY BIt was really a good transaction, the lady that help me was great
James AGo over vehicle dash items, confirm what all buttons operate flashers, lights, radio, chair adjustments don't assume customers automatically have knowledge of such. Confirm customer is comfortable with operation instructions. You have great welcoming skills, escort customer out reinforces your professional image of caring for their safety while driving your Uhaul.
DELMA CTyler was friendly & patient. Got to Ohio only to discover that the paperwork did not match the trailer. The receiving location was able to get it corrected.
TERESA LWoman who helped me was very professional and made sure the trailer was hitched correctly and all lights and blinkers worked. Very friendly also.
MOYA AWHEN I ASKED THE EMPLOYEE AT COUNTER A DATE AND TIME OF RETURN WAS TOLD ONE THING AND THEN LATER FIND OUT THE CONTRACT SAY'S SOMTHING DIFFERENT AFTER THE FACT. WHERE DOES CHARACTER AND INTERGRITY COME INTO PLAY?... IT IS NOT ABOUT THE MONEY EITHER!! DP WHITFIELD
DOUGLAS WI believe this store has great customer service! Please keep it up! Thank you, Mr. Castillo
RAYMOND CThe 10' Van rental I used has drooping headliner over dash, sun visors are not functional, drooping and inconvenient. Mechanically, just fine.
RANDALL PThe truck was unlocked, had human poop and pee in the back of it. The first truck I got in was on empty and the second, the one I took home with the poop, was at 1/4 tank of fuel.
RYAN HCounter help me to was all very helpful Very clear willing to go above and beyond!! They were great!!
LISA WService good, clean, well running trucks and availability has been excellent for me on multiple visits the past 2 months or so...Randy
RANDALL PWay too expensive charged 300$ more than original agreement.
JESUS PI am very impressed by this location! It had all the supplies I was looking for, the peace was clean the staff was welcoming and the transactions was seamless!! Thanks again!
GINA VEverything was excellent. The staff was great, the equipment was in good order. Everything went smooth.
KENT HThe young man who helped me was very helpful and polite. Will do business there again
EDWARD GI accidentally put you much gas in and I am out $50. Sucks
SYLVIA PHuge improvement from my move 4 yrs ago. It was seamless, no issues and such a quick, easy no-hassle process. Drop off what incredible. I’m pleasantly surprised!
RENEE JService and employee's did a great job. When I am I Mo-Town a need a trailer I know where to go.
JAMES VWas told I would be receiving the economy Motorized u-haul. Wow, engine light on because there must of been an evap fuel leak, besides the overwhelming cigarette smoke smell was the fuel and exhaust smell. I was on a schedule for a move so took what I was given. Rented from here many times, love to save money. Had a nice van rented at a higher per mile rate, happy to receive lower per mile rate, but that meant a van that after every stop. You needed the opportunity for a thorough hand wash. Nasty Got the job done, no performance issues. I love this location and rented here many times. Just felt like this van was not what I expected from U-Haul, or should I expect this from U-Haul?
Michael MI had to wait for quite a while they were so busy they just took my key. Didn’t look at the truck didn’t ask me anything about it. Just said they’ll email me a receipt. I hope when I get it I didn’t add something on it. I would like to have signed something saying I returned it in good shape and with more gas than I got it.
DONALD AExcellent customer service. Great job. Thank you
EDWARD KThe vehicle had an engine light on and needs new windshield wipers. The check tire pressure went off twice. I pulled over two times to fill the tire.
TINA CHad a hitch and wiring done 2 hours was in and out done amazing time
MICHAEL BThe girl wirking the counter at the Modesto Ca McHenry store was outstanding very friendly n knew what she was doing!
REBECCA AGood service
WELTON JThis is the first time I rented a truck from this location. The truck was dirty and smelled and sort of looked like someone had spilled paint all over in the back of the truck.
MICHAEL CPhenomenally nice and professional desk staff
CHAD DAlways have good experience here at this location
Regina BSuch helpful staff, helped me back in and hook up the trailer, tested blinkers and brakes thoroughly! Very positive and patient.
MOYA AI always use this location cuz it's nearby where I work and they have always treated me well and with respect. I highly recommend this place.
ROGELIO EGreat service. Friendly, helpful and knowledgeable employees. Nothing to improve based on my experience. Thanks.
BARRY LGood service
MIGUEL CIt was fine the wY it is .
SHANNON AThere were cigarette butt's, debris and someone spilt but it worked for what I needed it for great.
CORNELIA VGreat
DAVID RI believe this U-Haul location needs no improvement. I was treated friendly, courteously, and efficiently. This was an easy rental experience, better than I have experienced previously elsewhere.
PATSY CThe people that work here are very friendly, helpful, and professional. This is my go to place for rentals.
GARY GI was treated with friendly, courteous, and efficient service. I recommend this U-Haul.
PATSY CQUICK AND EASY TO GET A U-HAUL
KENNETH PExcellent customer service.
ANDREA EI got a 26ft moving van from Modesto CA. It broke down in Arizona, left me, my husband, two children and two dogs on the side of the highway for 12 hours. When we finally got a tow to the nearest uhaul in Arizona, they offered movers to move my items into a new truck. After over 16 hours of no sleep, my husband and I got a hotel for our children to sleep. Pushing our move date out to reach our destination. The second truck we had, kept smoking from the breaks. Called the mechanic and he said it had something to do with the hubs and it was still safe to drive. Again, delaying us to reach our destination on time because now we’re taking extra precautions due to feeling unsafe in the vehicle. Uhaul only reimbursed me $500 for an inconvenience fee, we paid almost $6k for this move. I would never recommend Uhaul for help for anyone. Customer service is great but their corporate level is of no help at all. Not to mention all my furniture that was moved from the movers , is now broken and I’m still waiting to hear from their insurance company.
KRISTOFER PStaff was very friendly and professional
TINA LThe best!!
JESSIEALLEN JGreat service
CARLOS PWas charged for a furniture dolly and regular dolly but didn’t receive them.
PAUL DStaff was great but the check in was slowed down because my cell service sucks and it wa difficult to get the new requirements of pictures of me and my license. Ended up using the staffs equipment but should be easier. Otherwise a great experience. Thank you.
DUANE GThank it was all great
PAUL RGet rid of the call line it is terrible
ROBERT RGood
ALI KNothing General. manager Danielle is always Commentating.of her customers. Staff is very helpful.
RICHARD MNothing allways had great service at this location
JOHN M