The lady running this place is spectacular. Fast efficient kind and helpful! Great experience
JAMIE NCustomer Reviews for U-Haul of Modesto
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Completely unprofessional, over charged me $1300+, gave me the wrong equipment, employee didn’t set reservation to 24/hr pickup had to wait two hours for him to show up and he left his keys to business at home, had to conduct contract outside in freezing weather manager called and was completely unapologetic, rude and backed her employees and store. She should not be in management and I will never use U-Haul again.
Madeline GYour team was a big help thankyou
PETER HEverything was perfect intill the lady that was there 1-19-26. She was so rude and mumbled under her breath. “White trash”. Never have I ever experienced Somthing like this. Skinny Older lady
ANDREW Igood experience, no complaints
TROY SVery professional , always a pleasure !
Robert CExcellent customer service. Very helpful and friendly definitely will continue to use this location and strongly recommend.
BLADIMIR BNone
PATRICIA HEveryone there was very very respectful made everything very easy for me
TONY FThe employees were very helpful and courteous. Would definitely recommend and come back
CLAUDIA RGreat customer service!!!
TISHANA ENot enough employees. Only one at the time I picked up the trailer. Even with that the employee was excellent. Thank you
RICARDO PCarla and Roy were great!
CLIFFORD LGreat rental
OLIVER BCustomer service was great. Trailer number 1418 needed the right rear tire replaced and then we'll need it to be clean, outside of that it was good but should be a mechanic on site, what's wrong with you people
DOUGLAS FNothing. You guys are awesome. Thank you
EDWARD KCustomer Service the best but the truck smell really really bad.
BRENDA SI had two uhauls this same weekend and both uhauls were not available. I was sent elsewhere and I’m still waiting for the $50 for both
SANTOS PGod service
MANUEL JExcellent service. Location had a business rush when we picked up the tow dolly. Couldn't even tell they were busy with how smoothly both team members worked with each other. Very happy with U-HAUL. I've used this location before and will continue to do so in the future.
VIJAY SThe guy was cool because he didn’t make fun of my lack of trailer backing skills.
PETER DPlenty of trucks available, and working well! Friendly staff as well. Thank you so much!! Darius
DARIUS AStaff was courteous , attentive & very helpful. Would highly recommend this location to anyone.
NATHANIEL WAs busy as they were, when I arrived for my appointment, the Customer attention was exceptional. Everyone was greeted as they stepped through the door and told that they would be attended to momentarily. The same goes for when I dropped off the equipment. Danielle runs an exceptional store.
TODD PGreat customer service, thanks
JULIO TCab steps are to high Should have backup camera
MICHAEL PGreat experience !
ROBERT CI need a call from the dispute manager! This is not okay at all!
BRIAN RThe vehicle left big oil stains at both locations and the two day rental was not a full 2 days. Will not recommend.
MICHELLE SGreat staff and location. Both times I was in and out within minutes
David YMy trailer didn’t have a lift crank so it was very heavy and difficult to remove from truck. Employees saw me pulling into drop off at 7:02 i was fully aware that they close at 7:00 no help at all just waved. Hurt my back lifting trailer no direction on how to remove chains noting. Not impressed at all.
DENTRICK MI was very please with the service. The lady who helped me was polite and friendly. At the end of the day I was able to complete my moving as expected.
ANGELA Zthe truck I rented was having a hard time starting the front light were to low visual
HECTOR MAwesome manager who always is customer oriented!
Michael MQuick customer service and easy instructions
TRINITY AInformed the customer what to expect no surprise
Sandra PYour employees did a wonderful job of taking care of us
WALTER WThe truck I rented was awful. It had little over 1/4 of gas in it, it was falling apart. It had an odd smell. The driver side floor was peeling up near the gas pedal and kept catching my foot. The driver door seal kept falling off every time I opened the door. It shifted clunky. I did not request a standard dolly or moving blankets but guess what!? They were bolted into the box and if I tried to remove them to get the space back I paid for I would be charged for breaking the stupid green tags. I didn't even use the thing for the full 24 hours, I was below the 60 miles i thought I would use but wasn't credited anything back. I have rented from U-Haul many times over the years and this truck was the worst experience I have had. The worst part is I am going to probably have to rent another truck this coming weekend to finish what I didn't get done this weekend and I am already dreading getting another shitty truck that will snag my shoes when trying to drive making it a hazard and having to deal with a door seal constantly falling off every time I opened the door. I would have ripped it off all the way and be done with it myself but, would probably be charged for destruction of an already beat up smell piece of junk.
Chad YGreat experience !
RODNEY JTyler at 4131 McHenry was awesome. Thanks.
BRIAN WLike always I had a great experience with this location...everyone there were all very professional and courteous and also very knowledgeable.I will definitely rent from this location again on the future.
MICHAEL HI reserved a 10-foot truck and hand truck and moving blankets. The add-ons were not in the truck when we picked it up; we had to point this out to the employee. The truck itself had over 163,000 miles on it. The sun visors had been damaged and wouldn't stay where we put them. We couldn't get the air conditioning to work. We had an alert on the dash that the right rear tire was low on pressure, and we stopped to fill it, but the alert was still there. The truck is in marginal condition.
BONNIE BDanielle is amazing. Great customer service, very helpful, and turned my stressful situation calming. Thank you Danielle. Im sorry I forgot the guys named who was on shift when I turned the uhaul in but he was just as helpful abd made the process an ease. Thanks uhaul.
CHRISTINA MThe truck was on empty in gas when I picked it up . It had a message alerting me that 14miles remained as soon as driving out the parking lot . As far as all my experiences with U-Haul I had never dealt with this situation. Of course with all that I had going on with my move I forgot to take a picture to “prove” this but I would really suggest not to provide costumers trucks with empty gas tanks .
Paola PVery super easy
RAOUL AI was only late for 10 mins and they charged me another day. This is bull
VEERAPOL SI was charged on site and the app is asking me to pay again. Confusing
RAMY BI think the service was very professional, I would definitely recommend this location.
MICHAEL CQuick pick up & drop off, staff very friendly
LABARBARA KOverall pick up and drop off was seamless. Very easy to request a rental and price is competitive. Will use again!
IRENEO AGive Danielle a raise.
WILLIAM Cdon't have costumers take roof photo i hit my elbow
Amelia LThe gentleman there when I picked up uhaul need to learn better customer service skills. I went back today Sept 1st for items I left in truck. The gentleman there today was so helpful and nice.
Griselda OExcellent customer service as always. Thank you
EDWARD K