The trailer was connected improperly connected and disconnected a mile down the road. The hitch wasn’t tightened enough. Also the chains were not crossed propeller so there was no cradle for it to be cough in. They were tight which saved the trailer from scraping the ground. In my option they were under staffed and he was doing too much at once. Call with any questions. My truck had light scratched and no significant damage which is good so there were no major issues. I was able to move the trailer myself to hook it back up.
Ryan GCustomer Reviews for U-Haul of Monroeville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just fix the lock on the passenger side of the truck, would not unlock with the key and the padlock for the back door would not unlock. Other than that everything was perfect!
Dennis KWhen i picked i take picture for milage & Gas have proof & when I return more Gas have on van, still they charge on credit card Gas was low. When you go this location 4911 William Penn Hwy,Monroeville PA 15146
PARESH PI overstayed with the truck and the person who spoke to me on the phone was very rude and disrespectful. I have never been treated or spoken to that kind of way in my whole life. Uhaul needs to improve on how it speaks to customers. I understand that I was wrong for over staying with the truck for reasons beyond my control.
Ruth TCustomer service was excellent
Daniel Jvery efficient check-in and getting me in my vehicle and on my way. excellent customer parking and room enough in the lot familiarize yourself with your vehicle. the u-haul associate was professional, helpful, knowledgeable and polite. much smoother operation than the u-haul on golden mile highway
Jack SAll good
Emran EWent in on a late Saturday afternoon and service was excellent. Dawn C was Awesome!
Edward LNothing Marcus is an amazing manager!
Michael BVery friendly staff. Team Marcus, Alan and Chad handled recent reservations. Clean and reliable vans. Great experience!
Vivian UMarcus was very helpful active and smiley man. Thanks uhaul
Emran EEmployees were super friendly and helpful!!
Chaim SGreat customer service. Clean and reliable vehicle. Congrats Marcus and thanks for supporting your customers.
Vivian UMegan and Dawn were just fantastic!
frank pIt would be nice to have the ability to do a half day rental.
Robert DGreat!
Emran EReturn was a little crowded and small.
John TThere were some issues with the equipment, which personnel fixed swiftly. Their efforts were greatly appreciated.
D. JSmooth, quick, friendly drop off.
Brian RGreat Place and will always return
CHIFFON AMegan is the best, happy dealing with her
Emran EFriendly staff having great cutomer service. Vehicle reliable and clean. Thanks team Megan and AJ.
Vivian UThe agent was respectful. One point of disagreement was I was told the fuel tank was full. It was not full. I drove the truck about 10 miles. I did stop and added full to the tank before returning the truck because I was told refueling was expensive.
Denise JThe owner is pleasant and so nice to work with...she needs a plus plus rating.
Dale FGreat crew for check in. Very clean. Highly recommend!
Marybeth TThe customer service at this location was above and beyond wonderful! Our reservation was bumped to a bigger truck that wouldn’t fit into our neighborhood and to get the size we were requesting we would have had to drive 30-60 minutes out of our way. I called them about it and they found us the truck we needed when and where we needed it. Huge relief and results where they counted!
Nathan SGreat staff
gary CWorker was very nice and helpful
Daryl WThe last at the desk was awesome
PATRICK BReservation, pickup, and drop-off was a breeze! Manager is super friendly and helpful!
Frank LStaff was amazing … friendly and helpful
ROB ZGreat Customer Service…I appreciate all the help I received!!!
Karla RAfter providing photos of each side of the truck per the link provided, I started the truck only to find there WAS NOT 1/4 of a tank of gas there was 1/16 of a tank of gas. I went back into the app, took more photos of this to document there was only 1/16 of a tank of gas. At drop off, the Monroeville location could not find my photos and charged me an additional 58.00 because I returned the truck with the same amount of gas I started with. So it was my fault the worker could not pull up the photos from the link to verify.
David HNothing...love this location...always helpful and happy...never a disappointment ever
Dale FThe employees at all 3 locations (monaca pa and both places at in monroeville pa) where very attentive and nice. The locations were clean and accommodating for all my needs. Everything was available for when I needed it. The drop off location was very nice and helpful in returning the truck and sending me to my correct storage place. Thank you guys!
Jaquelyn CGreat store and the employees are very friendly and treat me vey well
gary CThe lady at the desk is phenomenal
Christine OGary and Megan are customer-service pros!
Jim SBest store ever. The corporate app needs to better send people there and get rid of the gas stations.
GARY Agood customer service
MOKHTAR MContinue to provide the prompt and courteous service that we experienced.
LOUIS SDrop off was fast and easy. Thank you!
Dawn CYou have a lady there that is the General Manager. She's an "A" player. Very helpful, friendly, and was super easy to do business with. She's a hustler. I don't remember her name but wanted to give hewr a shout out.
MARK HThe team at this location are always so friendly and helpful! They make the renting experience great!! Especially Megan and Dawn!
MARK GMegan, the general manager is absolutely fantastic, great personality and always goes the extra mile
JAMIE REveryone was very professional and courteous, will return if and when I need another truck
CHARLES PBest location I’ve ever been to.
BRIAN GThe employees at this location where great from staff to GM at pickup to drop off. I highly recommend this location.
SHAWN RThe cashier could not have POSSIBLY cared less about customer service than he does. I had this teenager wait on me before and clearly hates his job. He made my expeince horrible amd I will not ever go back or recommend this location.
ANDREW CIt was an amazing experience in a difficult situation. I had a 15ft box truck packed full and my sweet, feline companion rising shot gun for the near 1,000 mi adventure. I had a very short period of time to move from MN to PA and from the fast pick-up of the truck at Toasted Wine and Spirits (great customer service) to the drop off in Monroeville (where the attendant was so kind and helped me save a few dollars), having U-Haul's convenience and easy accessibility, I was able to take a few needed deep breaths of fresh air and make the trip with less stress and easy driving. The passenger door had some issues with completely closing (which made for exceedingly concerning highway driving), but nonetheless it was a safe trip.
Keenan PAlls good
DONALD RThis location had the truck I ordered cleaned and ready to go. The representative had a hard time getting my order processed. I had to swipe my credit card like 6 times. Eventually it got processed after he made a call to his manager for assistance. I was pressed for time otherwise I wouldn’t care . He had good energy though. I will use the mobile app for pick up next time .
DANIELLE WMegan provided excellent customer service.
JOSEPH DMegan was so awesome, I'd be happy to see her again to rent a truck or trailer.
SUSAN RThe staff were awesome. The vehicle was clean and in good working condition. The entire process was a breeze
STEPHEN GVery friendly folks work here!
TODD Lthe whole staff was super nice, would definitely deal with this location again
ANDREW CThe only issue was the truck we received had a (known to them) issue with the tire pressure sensor. We weren't told at pickup and had to detour to make sure the tires were properly inflated (they were). Had we known ahead of time it was a glitch and to ignore it, it wouldn't have been an issue, and when we dropped off the lady already knew (she was different from the morning gentleman who checked us in). Minor inconvenience but ultimately the equipment was 100% fine and we were able to make our move with no further issues.
Kathleen OMegan gave me one of the best, if not THE best truck I've rented from U-Haul! Moving is stressful and her friendly positive attitude was a warm welcome. 10/10!
MEGAN K