The manager for that location is really smart and knows who and how to hire people. Megan is really nice and good lady wants to help as much as she could. Thanks for her, manager, U haul
Emran ECustomer Reviews for U-Haul of Monroeville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy helping me during the check in process was awesome! The backup camera was an unexpected surprise!
JOSEPH CIt was easy to book the truck and the staff upon both receipt and return of the vehicle were extremely helpful and friendly.
TRACEY PDawn and Marcus did great! Hard to get good employees these days, try to hold on to them.
Matt MService was excellent and prompt, love renting from here.
David MThe route 22 location convenient service is good
BRYAN WVery friendly and helpful staff. Megan and Matthew handled transaction. Great teamwork!
Vivian UNothing greeted with a smile was nice
NADINE JMegan went above and beyond for my wife and I on the move to our new house. I can’t thank her enough. She was a gift from God. She helped everything go smooth. Thank you so much Megan for everything you done. God bless you and family.
trevor dMagen was very helpful and friendly
MARK HDonna and her staff are awesome people. Very kind, friendly, and knowledgeable. They made having to rent equipment for our house move really easy.
WILLIAM WThey were courteous and worked to accommodate you.
Charles TThere was an issue with the lock box causing me to be 90 minutes behind for my movers. The blankets were wet and heaped in a pile on the front seat. The dolly, which I didn’t order , was laying on the floor of the truck. The front window was so dirty and smeared it couldn’t see out of it when the sun hit it. I had to stop and buy windex and paper towels to clean it delaying me even more.
GILBERT FMuch better than the truck we got last weekend, which had transmission and brake issues and was dirty. This one was clean and well working and customer service is always the best.
David KGreat experience. Megan was very helpful.
RALPH EOverall staff and equipment were excellent. Person who directly serviced my order would benefit from computer training.
RONALD HThe brakes and transmission were horrible and the back of the truck was dirty but everything else was great. Customer service was fantastic and pricing was reasonable.
MICHAEL MGood service at reservation & pick up however, horrible experience with an UNSAFE truck.!!! The body made constant popping & cracking sounds on the left side while unloaded, when giving the vehicle gas heading up a hill it popped and backfired, the up hill and downhill travel constantly leaked exhaust fumes into the cab of the vehicle making us dizzy and nauseous, the ramp stuck multiple times when pulling in and out, the front end has a wobble so bad that you should stay under 50MPH or it shakes you out of the seat, the lock attached to the back door sticks really had and is hard to do anything with it, the ignition key stuck multiple times. The app to certify the before pictures told me that I reached my maximum number of pictures yet I only uploaded one per line as instructed. The vehicle should be pulled from the road and placed OOS (out of service), the customer should receive a reasonable refund. VR, Garrett
MARGARET RExperience good
Diana PThey are
Moneka JMegan provided great customer service.
GLENN BBetter communication at pick up and drop off of U Box.
GARY AMegan was very helpful!
JAMES KThank you Megan and Marcus for your friendly service! Got my hauling job done in your nice clean van.
Vivian UVery pleasant experience. Thank you
JOHN SStaff has great customer service skills! Henry and Ryan handled my reservation and box purchase. New friendly manager on board! Highly recommend.
Vivian UReserved vehicle from home computer. Easy check out and check in at counter. Associates Tristan and Henry are pros!
Vivian UI rented a Ram Promaster and there was garbage behind the seat and there was gravel/cinders and a broken mop head in the back. The van worked great, I was just disappointed that it was more thoroughly cleaned prior to my use.
PETER WAlmost a disaster. We had reserved a 10' truck. We got a 15' truck. Pickup was supposed to be at 4:00. We got a call to pick it up at 12:00. The license plate on the truck was different from the one on the contract. I called the Monroeville location and was told that I had two trucks. I will be calling the acting manager of the Monroeville location, Mr. Mike Maruzzi (the manager of the Holiday Park store, on Tuesday, September 2, to discuss an adjustment to the charges to compensate for the time I spent on the phone trying to rectify the situation.
LESLIE NTold Attendant the truck I rented for a cross state move was so loud in the cab my ears were ringing for hours after the trip. He offered no help to report it
Michael MGreat experience. Henry handled van reervation. Courteous and friendly. Clean reliable van. The entire team is is nice to work with.
Vivian UMake it super clear that you will cancel if you are over 60 min late. Provide the items the customer has paid for!
CHRISTOPH BExcellent service when dropping off
MICHAEL FTruck was out of alignment and drivers side door would not close all the way (would catch, but rattle when moving). Thankful it was a short move.
LORIE BThe team provided timely check in and everything went smooth.
bryan dNothing. The staff at this location are awesome!
JOHN Mfirst class uhaul facility
HERBERT KWouldn't change anything. You guys nailed it.
JAMES SPromptly serviced with good sense of duty.
JEREMIAH UTruck and equipment which I had reserved was available and ready for pickup. Staff friendly and helpful to answer all questions. Only disappointment was that the truck had not been refueled and had only 1/4 tank requiring me to stop and refuel myself prior to use. Not knowing how much fuel I would require for our move, I had to guess how much fuel to add. I over estimated and truck had 3/8 tank at drop off which resulted in me overpaying for fuel. Trucks should be full.
JAMES JBoth employees were very friendly and helpful at check in. They answered all my questions and seemed very organized. Another customer came in while I was leaving and they were quick to assist him as well.
TARA VVery easy pick up and drop off. The price changed was the quoted price. The staff was friendly and helpful.
DANIEL BCheck in and check out was quick.
DAVID MMobile app sucks
MICHAEL SThe Uhaul rep was fast, friendly and efficient.
DAVID BI only experienced people doing all they could to help me/us. Considering ins and outs of my situation, offering their experience in a personalized business manor, and eager in doing so. I couldn't ask for more. Thank-you.
JEREMIAH UAllen aka AKH was absolutely amazing excellent customer service awesome personality very knowledgeable and accommodating definitely recommend this location based off of him alone
ALICIA HThe mgr was very rude and impatient to the young and new employee. He was also rude to a customer attempting to get propane. We parked our in spaces that he stated we were not allowed to park. We are on the phone and didnt hear him ask us to move. He started yelling at us and said he was calling the police.
Maria LClean reliable van. Online reservation from desktop easy. Completed by Ed and Tristan at location simple and quick. Friendly and helpful. Thank you!
Vivian UExcellent experience and easy transaction. Will definitely use your service again and recommend.
PHYLLIS BGreat staff
DANIEL HAllen was awesome. Professional, fun, great attitude, and really takes care of his customers. Highly recommend.
Drew RGeneral manager Allen turned a bad situation into a good situation nice job
John Lthank you
MARK ANew employees John (JJ) and Ryan handled reservation with ease! Vehicle clean and reliable. Great and friendly staff.
Vivian UStaff very knowledgeable aboout their equipment and friendly. They definitely set you up for success.
EDWARD BWas overcharged for service
COLBY J