Brady dominated
JAMES PCustomer Reviews for U-Haul of Mount Laurel
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the staff was great! very friendly and very helpful.. Great experience!!!
aaron NClean it before you rent it. I got grease all over my mattress and it won't come out. Also your price for such a small trailer is absurd. Will never rent from you again after this experience.
MICHAEL KGreat experience. Good company to work with. Just like it was in the old days. A good American company.
OMAR AThe general manager lied about us damaging the vehicle took pictures after we left and when we asked for a receipt we were told it would be emailed due to the printer not working
ANTHONY MEmployees working the counter were very helpful
Daniel SStaff was very friendly and pleasant, I would highly recommend others.
alain dThanks
ANDRE MManager was very nice
Carlos MAlways a great experience at this location: staff is friendly, easy pick up and drop off....
Ronald Dover $2500 in mold mildew Furniture unaware until put up in 11th month
La ASteve was great
STEPHANIE RMy experience was excellent! Todd went above and beyond for me and made my difficult move as smooth as possible. I run a business and I wish I had a few guys that were as attentive and knowledgeable as Todd. That guy should be on the fast track for advancement.
Joseph HBetter mileage rates.
curt sGreat guys
DAVID DNo a thing
ARMANDO MGreat salespeople
DAVID CI rented a 5'x8' trailer, it was caked with thick landscaping-type dirt inside, although it didn't affect us since we were able to work storage of my furniture piece around it. There were several holes in the side walls, and a bare wire loose near the right rear probably for one of the side marker lights
Reed KNice people work there
Daraius UThe online pickup is cumbersome
Robert TEfficient courteous staff, vehicle well maintained
SETH BVery nice customer experience! Friendly and helpful employees!
Nancy CThe online booking system is not good. I reserved my equipment at this location and then it was changed to another location with out any notification or coordination. this caused delay and confusion. plus, it's unacceptable - I booked at a certain location and then was expected to drive an additional 45 minutes round trip to pick-up a trailer that they had plenty of at this location. if it's advertised that you can reserve pick-up and drop-off locations, then don't change them on people! My drop off location was also changed 3 times and required multiple phone calls to get it fixed. it's a shady business practice to change locations on people, especially during their move: I had to call multiple times / people to get it fixed to the closest drop off location.
Mona AEverything went smoothly. The people at the location were friendly and helpful.
BARRY WThe staff was very friendly and helpful.
Michael AThe store didn't open at 9am: I booked 9am to 11am. Book for 9:30am and ask clients to arrive 30mins prior. The milage was incorrect and had to fix it. One tire lost pressure on a 14mile trip. I booked and elect everything online and still the cart I needed was not available. Plus, I have to answer questions I already answered online about insurance. Why spend 10mins answering things online if I'll be asked again in person? Not spending my money on this location and will not recommend to others.
Luis LOK, so it's the 21st Century, not 1957. IT'S TIME TO GIVE US TIRES SO WE CAN GO AT LEAST 65 MPH!!!!!!! It took me 3 1/2 hours to go out the Pennsylvania Turnpike on a trip that normally takes me 2 1/2 hours!!!!!! With my own trailer, that is off the road right now, I run the left lane at 70-75 sometimes 80!!!!!!!
CHARLIE TLower mileage rate. Every time I come in the mileage rate is higher. If you keep increasing the mileage rate, you will force customers to look for others rental truck sources. Like Penske, Ryder, Budget & Enterprise.
curt sI think that your price is a little misleading. I know we have to pay taxes, but I rented a truck for 39.99 and when I placed it on hold the total was 62 and some change. I get my credit card bill, and it was for $ 111 and some change. The next time I will ask for a breakdown if I think the price is different than what I thought. The gentlemen that waited on us was nice.
BERNICE WMatt was terrific. Helped us find appropriate trailer and attach it
MICHAEL BNone at this time
CHARLES BA bit of a wait when renting, but otherwise everything was perfect including return
Thomas sThey were very friendly. Lot was jam-packed with returns on the Sunday I returned my trailer. It never showed up in my app as being returned, but a phone call on Tuesday morning to their office, and they had it corrected in less than an hour. Very well done!
jim bMaybe a little better organization during returns. It was crowded with lots of people returning trucks and trailers at the same time, and I had to call back to get confirmation of the turn-in a couple days later. But everyone was really helpful - great!
JAMES BThe return process was fast and easy.
ANDREW BA bit of a wait when renting, but otherwise everything was perfect including return
THOMAS SEveryone I interacted with was in a great mood and ready to help. Todd was quick and efficient. I use this location for all my hauling needs because I can do everything online, and they're always ready to go.
JENNA MGreat customer service.
WANNA NGabe was very knowledgeable and helped me get the exact trailer I needed and helped me get hooked up.
Mark Mwas especially impressed with the speed of the return process
WILLIAM TI was flagged down by other drivers on the road while in traffic, the rear doors to the trailer were unlocked and swinging into traffic.
Christoph PFriendly service which is great for such a crazy time moving is. Thanks.
PAUL FFrom the moment I walked in the door until the time i left waiting for a trailer hitch to be put on, everyone at this location was kind, courteous and friendly. The staff member who insulted the hitch took care of it right away and he did a great job. I highly recommend this U-Haul location.
Kevin MI had U-Haul install a hitch and wired my 2020 Altima. Excellent job. I had to rent a trailer to pick up a shed. Fast and thorough process, and dirt cheap for 24 hours. I would recommend them and ask for Steve for install. U-Haul in Mount Laurel, NJ.
James Hnull
COLLETTE SCustomer service was great, processing the reservation was smooth, drop off box was convenient. One of the associates onsite actually helped me load empty boxes and packing materials purchased.
PATRICK AIt was a great experience! Thank you
John LI reserved a truck 7 months pregnant and no dolly or anything available
DAVID MI had a great experience at U-Haul of Mt. Laurel NJ. I rented a trailer which was in great condition, easy to use, trailered very well. The people were friendly, efficient, and fast. Overall a great experience.
Harley RCustomer service rep was very polite, helpful and quite knowledgeable in his field. Overall, it was a great experience.
EVELIA Mnull
MARK KYour employees are quite professional and extremely helpful!
Joseph BSign in was seamless. The vehicle was ready, clean and low mileage. It ran beautifully. When I dropped it off it took only a few minutes. Staff came right out up loaded the mileage confirmed with me and sent me my bill. It was smooth and easy
BARBARA SThe guy who writes up my rental is always friendly and knowlegable
Dan AI returned the truck with the same gas level as I found, little less than 1/2 tank. But on the rent document it was marked 1/2 tank and I was charged extra $6 for needle not showing 1/2 tank. I should have taken a picture before using the truck. I learnt my lesson and going forward, I will take a picture and tell all my friends to do the same. It will be very genuine if attendants mark actual gas level, not round off.
Anura Pnull
RICHARD KThe only issue I had was I ordered supplies to go with the U-Haul like tape TV box boxes wrap and they gave me the blankets I'll ordered but did not mention the other items so when they said they were putting the stuff in the back of the truck I assume they put everything but they did not so when I got to the place, I only had the blankets
LORRAINE Mnull
GLENN Bnull
Jeffrey Dnull
Laura WCheck in and drop off was quick and easy. Truck was clean and in good shape.
Anthony Snull
CRAIG Ynull
Ferrill Anull
Mike SI cannot recommend this U-Haul location enough. We just finished moving and I visited the Mt. Laurel location at least a half dozen times to purchase boxes and wrapping paper. They have a great variety of box items. I needed 3 TV boxes as well as other items including coverings for sofa and other furniture. We also ordered two 10' trucks that were very useful. The staff there is friendly and personable. What a great experience!
John K