Customer Reviews for U-Haul of Mount Laurel

Rating:

5.0

Excellent and easy! Great staff. Always a great experience at U-Haul.

Rating:

4.0

It was an expensive move for our veterans that I had to house. I got enough furniture to have six of them and then add a large price for your equipment which took away from our veterans.

Rating:

1.0

When I got the 10' truck the guy made me sign the agreement saying it was half a tank. When i got in the van it was not so I took a picture to have it for the records. When went to return it after driving just 7 miles in total, I have put 1 gallon of fuel just to be fair so they don't charge me for not fueling. They still charged me saying I was short 2 gallons. Even though I have told the guy it was not half a tank as they said. I am going there again today to have a little chat. Customer service? What is that? They do not care, if they did this should never happen after clearly being communicated.

Rating:

5.0

Always 5 stars here

Rating:

4.0

The Rental Cargo Truck was full of god hair and the smell of a dog and yet it’s being Rented to the public such as myself that is allergic I was uncomfortable the entire Rental so much out of the (4) hours of my Rental I took the Van back within two hours! Mentioning it to the staff who explained that he was aware of that problem I’m sure it wasn’t his call as he was not the manager, and that most likely the manager of that location knew very well. That truck was full of dog hair and the smell of a dog and therefore she have never been in service for Rental. It is unacceptable to charge a customer to rent in that condition and expect them to actually pay for that type of unsanitary situation. !

Rating:

5.0

Very Professional and Courteous at the Havertown, Pa. and the Mt Laurel, NJ locations!! Thank you very muc for having an excellent trailer for us!!!

Rating:

5.0

All the sales associates were helpful. Especially the one that hooked up the trailer. True professional.

Rating:

3.0

The floor was extremely dirty and stained my mattress badly. I used it for less time than allocated and went less that 10 miles total and the beginning estimate was $64 and the end result was $80. I even asked if there were any more charges before I left and they said no. It’s one thing if I was quoted $80 but to lie and upcharge me was very unprofessional.

Rating:

5.0

Keep up the great service

Rating:

5.0

Make the checkout is more seamless by telling the customer to wait to take all pictures before the key drop.

Rating:

1.0

Gave me the truck with low tire. I also believe they over charged me with time and mileage.

Rating:

5.0

Honestly, Mt Laurel U-Haul has been my best experience with U-Haul. I don’t fill out surveys however, wanted the guys working 9/5-9/6 25’ to know they are great and yo keep giving awesome customer service

Rating:

5.0

keep on keeping on. good job by good staff. thanks.

Rating:

5.0

Very helpful in straightening out our reservation after some confusion if equipment was available.

Rating:

5.0

Some of the trucks have many miles on them and seat not too comfortable, felt a bit slanted.Todd o at the counter was great!

Rating:

5.0

Honestly everything was great even the csr I spoke with on the phone/chatted in with were great. 10/10

Rating:

4.0

Clean windows and mirrors on trucks to provide clarity and safety while driving, also change oil in trucks to insure proper operation of the vehicle (my check oil alert was on)

Rating:

5.0

Service was excellent and everything was done in a timely manner

Rating:

5.0

They quickly received my rental and thanked me for using U-haul.

Rating:

5.0

Staff was very helpful and friendly

Rating:

5.0

Easy checkin and checkout.

Rating:

3.0

Need more people working the counter. Today you guys had 1-Man working & everyone else running around as customers had to wait in line to get waited on (15-Minutes).

Rating:

5.0

Excellent customer service

Rating:

5.0

Thank you so much for the ease and convince of this location. The guys were so friendly!

Rating:

5.0

Thank you

Rating:

3.0

The customer service could've been better at this location. When checking out the van rental, the representative didn't bring the equipment around to the front, walk me through using the van, or help me load the dolly into the van. This would've been very helpful especially on one of the hottest days of the summer. This location was conveniently located to my home and served its purpose for my needs but I likely wouldn't return.

Rating:

1.0

Roof on trucks box leaked and soaked my moving boxes and couch They’re ruined Do not recommend

Rating:

5.0

Brady dominated

Rating:

5.0

the staff was great! very friendly and very helpful.. Great experience!!!

Rating:

3.0

Clean it before you rent it. I got grease all over my mattress and it won't come out. Also your price for such a small trailer is absurd. Will never rent from you again after this experience.

Rating:

5.0

Great experience. Good company to work with. Just like it was in the old days. A good American company.

Rating:

1.0

The general manager lied about us damaging the vehicle took pictures after we left and when we asked for a receipt we were told it would be emailed due to the printer not working

Rating:

5.0

Employees working the counter were very helpful

Rating:

5.0

Staff was very friendly and pleasant, I would highly recommend others.

Rating:

5.0

Thanks

Rating:

5.0

Manager was very nice

Rating:

5.0

Always a great experience at this location: staff is friendly, easy pick up and drop off....

Rating:

2.0

over $2500 in mold mildew Furniture unaware until put up in 11th month

Rating:

5.0

Steve was great

Rating:

5.0

My experience was excellent! Todd went above and beyond for me and made my difficult move as smooth as possible. I run a business and I wish I had a few guys that were as attentive and knowledgeable as Todd. That guy should be on the fast track for advancement.

Rating:

5.0

Better mileage rates.

Rating:

5.0

Great guys

Rating:

5.0

No a thing

Rating:

5.0

Great salespeople

Rating:

4.0

I rented a 5'x8' trailer, it was caked with thick landscaping-type dirt inside, although it didn't affect us since we were able to work storage of my furniture piece around it. There were several holes in the side walls, and a bare wire loose near the right rear probably for one of the side marker lights

Rating:

5.0

Nice people work there

Rating:

5.0

The online pickup is cumbersome

Rating:

5.0

Efficient courteous staff, vehicle well maintained

Rating:

5.0

Very nice customer experience! Friendly and helpful employees!

Rating:

4.0

The online booking system is not good. I reserved my equipment at this location and then it was changed to another location with out any notification or coordination. this caused delay and confusion. plus, it's unacceptable - I booked at a certain location and then was expected to drive an additional 45 minutes round trip to pick-up a trailer that they had plenty of at this location. if it's advertised that you can reserve pick-up and drop-off locations, then don't change them on people! My drop off location was also changed 3 times and required multiple phone calls to get it fixed. it's a shady business practice to change locations on people, especially during their move: I had to call multiple times / people to get it fixed to the closest drop off location.

Rating:

5.0

Everything went smoothly. The people at the location were friendly and helpful.