The entire staff was great!
TRAVIS MCustomer Reviews for U-Haul of Murray
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, picking up and return.
DEAN FGreat customer service
MICHAEL PLow staffed
TRAVIS CAlready great client service!
BONNIE HThe location called me a half hour before the rental to ask me if I could pickup up my truck at a later time in the day. When I mentioned the $50 guarantee, they suddenly had an attitude and said fine, show up at the original time to collect my guarantee. They called back 10 minutes later and again, with attitude said they had made a bunch of calls and would now have a truck ready. The truck was clean, but it was obvious it has an engine coolant leak because it smelled heavily of antifreeze when running. The truck's check engine light also came on while using and they said it was okay - it is just the emissions / catalytic converter and they would just reset the code. It is disappointing that they aren't taking our air quality seriously and addressing the emissions issues on the truck.
DAVID MCheck in was easy. They verified I had the right equipment for the haul and helped me get everything hooked up.
BRENT MWilliam Coleman is a great asset for this location. I've been renting trailers for my business at this location for many years and William is among the best people I've ever worked with there. He is on top of every detail and so quick. He's a great representative of your company!
SCOTT HTeaspoon employees at attaching car transport chains. When I returned my trailer in New Mexico, the chain was not attached properly. The employee who received the trailer said that the chain was providing no security at all and that the only things holding my car on the trailer were the tire straps.
PHILIP HMuy contenta con el servicio muchas gracias
YULIMAR NUn viaje seguro con tu mudanza
OSCAR UI have always liked this branch! They were busy, but extremely polite. Special shout out to the Salt Lake City U-Haul. Our apartment was in a sketchy neighborhood! We called them to ask if we could park overnight and Alaska told us it was fine. We parked in the area where vehicles awaiting servicing were stored. The truck was okay. Also shoutout to Elite Quality Services. Marcus and Nequarion (a.k.a. "Q") were superheroes! They got most of the stuff done in four hours. They were fast and careful with the breakable. They moved heavy items with aplomb and alacrity! They were mindful of the time, especially past the halfway point. We would happily use them again! Getting the truck back was also a breeze. The staff had a few check-ins before we got there, but they were able to get us checked in and done with a quickness! For everyone who helped us with this move, I personally felt they're energy and kindness saying, "We got this!" Thanks again to U-Haul and their partner, Elite Quality Services. This was my third time using Murray U-Haul. I hope to call on them in the future!
GORDON KThe manager was rude and condescending to me the entire time. I reserved a spot online, and was told it will be $47, than I got there to pick it up and was told it's actually going to be $97. Then I dropped off after hours and they gave me absolutely ZERO instruction or help as to where I should park it or what I needed to do to drop off. I had to look it up for myself and another customer in the lot who also had no clue what to do. It was horrible customer service from the manager, shady fees hidden once I couldn't back out, and I would honestly rather die than ever rent from you guys again. Horrible experience.
Madison CVery nice! Very good customer service
MERCEDES BI love these guys! So personable and kind. We have to rent a lot, and it's been a great experience every time :)
SARAH GI’ve had many positive experiences renting from this location, today was not one of those. The wrong truck was reserved, they found me a new one, but I found out the hard way that the truck rented was not the length quoted (and confirmed 2x) , so I drove up to Park city to pick up 100 lengths of cedar plank that wouldn't fit in the truck. Essentially, I spent $130 for a rental just to drive up and down the canyon for nothing. It was also pretty annoying to get in the truck and only have 47 miles till empty.
BILL DMy experience was great! Nothing to improve.
BONNIE HIncompetent employees, horrible customer service, manager has an attitude, misspelled my name on the contract, lied about the ability of my boyfriend being able to drive the vehicle and lied about being able to change drop off location if needed. Incompetent, careless, negligence, safety risks.
Julie DThe representative at the return site was professional and quick in the return process. Highly recommend!
April LTreat them just a bit better than you treated me!
ABVRAM MI would never book a rental online at a location where they are closed for pickup. I wasn’t able to get the app to work so I wasn’t able to get the key. Spent 40 mins on the phone trying. They couldn’t help me. Had to drive to another location that was 20 mins away. When I turned the vehicle over I was charged extra miles which I wasn’t expecting to be driving from that location so it was more miles and I had to pay more. I wasn’t happy with my experience at all.
JENNIFER OThe guys at uhal where really busy but friendly and very professional, I thought I was going to be there for a while but these guys are fast reliable and professional I was out of there within a half hour with my rental. Five star for these guys ⭐️⭐️⭐️⭐️⭐️ When I returned my rental it was the same very friendly employees did what they had to do always professional emailed me my receipt and I was on my way within a few min, awesome!!!!
RAFAEL Rwhen I dropped it off the guy was very nice and quick I didn't have to wait around in the heat .and they were super bizzy at the time on top of it so I will be recommending them to everyone I know thank you .it was the best one yet
CHERI ADrop off went very quick and easy. They handled the credit for the dolly and blankets that the pick up location didn’t have available at time of pick up.
Daryl MLocation was cramped but staff and equipment were excellent.
PAUL BThe employees at this location are great. The equipment was clean, and the process of renting a van was easy. My only complaint is that the space was way too small for the number of vans, trailers, and trucks this store deals with. It wasn't easy to navigate the tiny driveway; it was just packed with equipment. Overall, though, highly recommend, and thanks!
ANNE MThe fuel gage is not very sensitive. We were told to fill up to 1/4 of a tank. We ended up spending over $9 on fuel to recompensat 12 miles and the gage barely moved and never pass the quarter mark. Also every when I started the truck it automatically switch back to a different mode that burns more gasoline.
JOSHUA LThis was a maiden voyage for us. It worked out perfectly. The trailer was just right. The people were very helpful and nice. And the price was great. All in all an excellent experience.
MICHAEL SThanks!
Dick WNothing everything went smoothly for our out of state move.
Mark MNice people
BRIAN TOther than not being able to give me the money back that I was promised at the rental location, everything here was great! Prompt and friendly service, clean facilities, easy access. Honestly couldn't ask for more.
KYLE DFast processing , friendly staff, assisting with evry aspect of the rental
ANDRIY LDid a great job!
Chance NPersonnel was highly professional and courteous. Amazing experience at Murray location
LINCOLN CVery good service. Quick and efficient
TAI RThe staff was friendly and had the trailer ready for me to take. They gave very good instructions while driving with the trailer behind the car. Thank you so very much. We will be back!
SCOTT Bpatrick was incredible!!
lauren hDespite the site being small, the service was wonderful. Both picking up and dropping off was quick and painless!
DENNIS NVery helpful and timely at this location!
JAMIE PThe workers up front were so very knowledgeable and helpful. They answered every question and assisted me in everything relating to my U-Haul experience. I recommend this location to all.
JUSTIN MVery professional and helpful.
KRISTIN JWash Windshield before renting
MICHAEL LAuto transport trailer was easy to use and easy to tow.
ANDREW BI was charged twice. When I called, they agreed to give me a refund. However, the refund was a couple dollars less than the duplicate charge
Nicole VI rented a truck and tow dolly but they forgot to add the plus for the lights so I had no light on the tow dolly
BILLIE LJust what we needed. I didn't need it the whole day, so I brought it back early. If your team had not been so nice, I probably would not have. I would have waited out the time. So thanks!
RALPH LGreat people and service. Definitely recommend!
TIMOTHY NOther than the “system was down” nothing to do with the location but come on U-HAUL, system down? It wasn’t down enough to run payment and attempt to charge a late fee?
MICHAEL WThe unit was swept out and appeared clean but when I was removing my items the were covered in a grey/black dust/dirt that has been difficult to remove.
MICHAEL CLocation was very small and hard to find a place drop off equipment
ROWEN RGreat customer service. Representative was helpful and got my trailer hooked up quickly and I was on my way.
ADAM CDo not change appointments
Felix VI have called in and stated my complaints. It wasn’t particularly with my drop off location, but my pick up location was not handicap accessible. I was lied to about a free month of storage and I had to stand in line for over an hour. I was told it would be fixed When I dropped off the truck. I called yesterday when I dropped it off and all I got was a gentleman putting in a grievance report. I’m not even sure what that does.
Jennifer HSlow process. Long lines. No dollies available for one-ways.
Marc B