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LAWRENCE GCustomer Reviews for U-Haul of Natick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Things went go straight from start to finish. Staff was very helpful. Equipment was great.
DAVID JThere was only one person at the facility (David), but he was fast efficient and knowledgeable. It’s good service like he gave that made the rental good.
BEN FThe trailer needs brake fluid
ERIN OFriendly, helpful and knowledgeable help. The pick up was extremely easy and well organized. Excellent!
Marianne GVery good service and experiences at both locations!
Kevin PThe manager was fabulous. Her name is Siobhan and she couldn’t have been nicer or more understanding and more pleasant to deal with. I can’t recommend this organization any higher thank you Peter Griffin.
PETER GThe manager Siobhan was very helpful and professional. She went over my options and helped me pick the best one. I was in and out of there very quickly.
PETER DYour people are overworked. Only one rep on staff when there were 5 people waiting in line.
JOHN SJermaine was very helpful and friendly.
John GThe guys working there are fantastic! So helpful and kind. Much appreciated.
MICHAEL FI rent from this U-Haul location whenever I need a trailer. They always do a great job. Lots of vehicles and supplies. I highly recommend this facility.
Lewis FNo where to park your vehicle, they manager seemed to be ready to explode, but her subordinate was very nice. They asked us to move our car, so my wife had to park illegally next door, and when she drove around the building to see if I was ready to leave the manager yelled at her to move. This is the second time we have had issues with the managers there and I try to never go there personally because of it.
Vincent CHunter was excellent. Very helpfull.
EDWARD BNo Personnel were there as I dropped the vehicle off after hours. Also, I LOVED the after-hours drop-off process!!!
LAURENCE LGreat experience. Helpful associates. Quality trailer rental.
LAWRENCE GWith regard to renting trailers my one recommendation is to clarify whether the trailer has a built-=in jack stand, or whether a jack stand can be rented. Otherwise, I was pleased with both the trailer we rented, and the service we received when we picked up the trailer and when we dropped it off.
JOHN Sstaff did a nice job for me. made the rental pickup / drop-off painless. Didn't write the guy's name down, I think it was Dave. represents your company well! JKA
JOHN AManager needs training. Unpleasant, rude, curt and unhelpful for the most basic of questions.
MINDY KService excellent
Finn CGreat team of customer service agents. Highly recommend this location and staff!
WILLIAM DPick up was great. Drop off was a bit slow as there were a lot of folks at that time but all good.
PAUL WNothing they were great.
JEROME FThe parking lot entry / exit is tricky - fast one way high way. It was also unclear where to park personal cars. Other than that, people were nice and equipment was in great condition.
Jeffrey BDavid L helped us and he was extremely professional, kind, and efficient. The process was very smooth.
XI CThe inside of the truck wasn't swept on pickup. If I had returned it in that condition I would have expecteds a $20 (or more) cleaning fee. I was charged for TWO GALLONS of gas for a rental than logged only THREE MILES (from UHaul to downtown Natick and back). We had the truck from 1:00pm until 7:00pm on the same day, and the engine was never left running on idle. I even put a half gallon of gas in the truck to (hopefully) remove all doubt. The truck was NOT sent out fuilly fueled. As it happened, the previous renter left his invoice in the truck - it was HIS fuel use for which I was charged.
THOMAS PInside of the cab was covered in fine white particles. Windshield was dirty on right side in the inside. It looked like a dirty rag was used to wipe the window. Cargo area appeared to have road salt stains on the floor. Not an issue for me but definitely not the usual "clean" van I get when renting once a month from this location. The manager was pleasant and helpful as always.
LYMAN JAlways great service at this location - I have used it 5 or 6 times and have told others to use it as well.
JAMES BI thought everything was great! Good service, truck was in good shape, drop of was quick and easy. I would recommend it to others and will use it again. Staff was very helpful.
JACOB MI rent a lot of trailers from this location. I have also rented several trucks and have had them install hitches on two vehicles. Services is excellent but also extremely friendly. These folks are the best!
John WThe second and third questions only have 2 possible answers. Four or five would be better. The truck was old and not smooth to drive. There was no ramp. However, it was clean and functioned adequately. It was difficult dealing with the employee who checked us out on March 11 and checked us in on March 12 .
TIMOTHY CEverybody was nice.
JONATHAN PVending machine, difficult to pull in a convenient store in a big box truck
JAKE MFast and easy, great to work with!
DAVID SThank you, David for all your help. This was the second time I rented for U-Haul. Everything when smoothly as the first time. Great service and helpful with my questions. Keep up with the good works. And thank you once again.
RITA WThe service agent was kind, helpful and good natured. Truck was clean and equipment was as well.
STEVEN AThe lady who served me was super awesome, kind, polite and helpful. The truck was clean but did have a rattling sound coming form underneath though.
TAPIWA MI live near this location and have used their services many times, specifically the small enclosed and open trailers. The trailers are always clean and well maintained. The staff her is always helpful and efficient. I recommend U-Haul in general and specifically this location.
LEWIS FTerrible experience. Truck had a low tire at shop. David filled it up before I drove off. We thought that it might just be a low tire pressure due to the cold weather. I drove off the property and brought it back about 30 min later with tire leaking badly (went from 80 pounds to 50 pounds) I requested a swap out and was told that I had to call road service, even though I was NOT on the road, rather at the store front. I told her that I was only renting the truck for an hour or so and would not call road service. Woman at the counter was extremely rude and not helpful...She told me that I HAD to call road service, not her, and then promptly took the paper from me that told me what number to call. Eventually she destroyed paper, swapped out truck, and told me that in the future they would never swap out a truck...I would have to call road service myself. Ridiculous. Lots of screaming on both of our parts. I'm sure that she had a tough day even before I arrived, but that's not my problem. No issues with David, but woman at counter was a real problem.
RUSSELL KThe representative David was veryyyyyy nice. Thank you David for your kind service amd taking time to explain everything. I had an amazing experience and I will def rent a u haul truck again!
MARIE GThe man who checked me in and out was outstanding. Friendly, knowledgable and allowed a last minute change with a smile. He made my experience!
DONNA FMy equipment just broke down in middle of the road. The engine belt just came off. Prior to that, engine was making noise, I wish U-Haul can maintain their equipments. I raised a road side assistance and uploaded the pictures
RHISHIKESH WGiving an average rating as I had one outstanding experience and one not so outstanding. Arrived promptly at 0700 to pick up vehicle as scheduled. Store unlocked, lights on, no one around. I said "hello, hello, anyone here?" and got no response. Was starting to worry about safety of myself/employees at this time. Poked my head to the back room and was rudely greeted by a gal that snapped at me and said "DO NOT open that door". Wow. Kinda shocked. She then proceeded to process my reservation and I asked if I could purchase one bundle (20) medium boxes. She gave me one bundle but charged me for three (60). I was willing to not create a stir at this point as there were other customers and I wanted to get moving. Return vehicle experience was so much better. One older fella helped me and was able to look through the daily log and refund me for the boxes that I was charged for but did not use. Seems like this mistake would/could affect the inventory for the store as well...so him fixing the issue was a win/win. Just a really outstanding person who was willing to listen and help me find a workable solution. If the gal opening the store would have been not so combative or annoyed, I would have given a higher rating. If she hates her job that much, then do something different. But definitely needs an attitude adjustment.
THOMAS MUhaul was great and very helpful
EVELYN SNothing, flawless service from Siobhan. Made my first time using U-Haul a breeze
KILIAN DI rent a 9' foot van from you just about every month. While I received prompt attention for check-in and check-out on this rental, I have had to wait a long time on prior visits over the last few months as there is only one guy working the whole store. This short staffing is frustrating because it means I have to spend extra time waiting for a rental I have already reserved. I'd like to use the mobile app but it does not work for check-in or check-out.
LYMAN JThe truck is an aging local rental and hadn't been washed, nor the box cleaned out. Plaster dust on floor. Rain penetrated the box, but fortunately after we had unloaded our furniture. You could see daylight through a pretty significant open seam at the top driver's side corner. It was an easy truck to drive.
JEROME MGas was not full, but requested for a full return.
ESAT Efast and easy
DALIA BClear Communication
ANTHONY PGuy working was great. Forget his name but was there Friday night and Saturday.
Alex BSiobhan was incredibly helpful and professional. She made our experience smooth!
Patrick MOverall, it was a good experience. They let me pick up the truck early. The manager was there got in and out quickly and dropping off the vehicle. I got in and out quickly. The only thing is driving in a vehicle on the highway reaching speeds to 60 miles an hour the steering wheel shook so violently then it was almost undrivable. This is the third or fourth time I’ve rented a U-Haul 15 foot box truck and every time they’re well over 100 and thousand miles on them would be nice if I could get one that had less miles newer vehicle.
TODD HI don’t know everything seemed perfect. The people that worked there are friendly and helpful so I had a 100% experience.
ROBERT MKamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J | Overall ExperienceI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b | Overall ExperienceThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L | Overall Experience