UHaul sucks! They screwed up my reservation where I reserved a10' truck and trailer for a one-way drop. I picked up the truck on one day to load it I came back the next day to get the auto transport trailer put on and put the car on the transport, only to be told that my reservation didn't actually have the transport on it although they took the reservation for the vehicle but didn't complete the reservation authorizing the transport. It took another hour and a half and the manager of the store to call the regional office to authorize the transport. After the trailer was hitched to the truck and the car was loaded on the transport, all the tires on the trailer were low and had to be filled. The truck itself was in fair condition although dirty, gas cap was broken, and one of the windshield wipers fell off when I was cleaning the windshield because it was dirty. In the past I've used U-Haul many times but this was absolutely the worst experience that I've had. Further, after having gone to two neighborhood U-Haul drop off places both of which were below par if not disgusting, I wound up taking the transport and the truck back to the actual dealer. And all, just a very unsatisfying experience.
WILLIAM RCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off, good customer service
SUSAN SThe employee sent me a message to upload my driver's license. The app did not allow me to get to the 2nd picture. I had to ask them to do it for me and they looked reluctant. Did not seem the most helpful. Time wasted by me trying to do it when they could of done it would of been more efficient. Then when they hooked up the car dolly I noticed the emergency brake connector was missing a rubber retainer. I requested one and told I did not need it. After asking again they gave it. Then noticed the chains that secure the towed car on the dolly were missing retainers as well. He also said I did not need them & did not offer to provide them. I pointed out that the other Dolly's had them. He then allowed me to take them from the other dolly. I found one on the ground and told him. Should not ask for retainers that are a safety mechanism.
JAVIER BHave some morning coffee
LEEVINE WLet ppl know how to use the flat bed car trailers . The rear chain u can’t find to strap your car down or chain it down . Do a walk around about it . Th new flat beds . Thanks
creole lExcellent trailer and service
WILLIAM BThe equipment was great, the staff was very pleasant and efficient, the price was good and the whole process is very easy!
Tracy HDidn’t give me my dollys
HALEY MStaff very helpful. All went well. Thanks!
EDWARD MVeer friendly staff.
TORBEN RWell staffed, professional, knowledgeable. They also loaned me an adapter for the light hookup. Very easy to work with.
SAMUEL AI was happy with the staff, they were knowledgeable and gave me the best direction for my moving needs. Thank you to the Neptune Beach staff!
STEVE TNever had a bad experience at this location!
CHRISTOPHER HI have used this location for years and they are always friendly, professional and great to deal with.
JAMES RThis way to take your rental truck and move whatever you want, is wonderful
JESUS MThe best u haul on Jacksonville beach 🏖️ would most definitely recommend it to anyone who needs good and fast services.
COLLISSA MProcess was easy and smooth. Great costumer service
Oscar BFast & efficient after a long day of moving. Thanks guys!
DONALD WThe staff was amazing. My only complaint is with the appliance. Dolly, it was not functional, and I was charged $10 for it.
Zantaveon MStaff was friendly and helpful. It was a quick drop off with not a lot of interaction, but smiles and being friendly really go along way. Definitely recommend this location.
Robert MFast, efficient service. Very impressed
RONALD SNothing
WILLIAM CGood Rental experience
RICHARD PGreat Customer Service
DENETRIUS DDo Not charge double for drop off at other location...
WILLIAM EVery clean location and very clean equipment. Great staff…very attentive and professional.
JOHN GI can't think of anything,my experience there was a good one.
SUSAN KI picked the truck up, the inside was covered in cigarette ashes. And smelled like smoke. I reported it to the employee, they told me to take a picture and video. I did that. I returned the truck 5 hours later. Then I received the receipt, and was charged a cleaning fee. Even though it was not me that made the mess. They refused to fix the situation. Very poor service!!
WILLIAM WCentral reservations booked my reservation. When I arrived the location told me they didn’t have the trailer. Instead of trying to help me, they just blamed central reservations for being terrible. They then called them and told them they were terrible but after getting off the phone they offered no help. I ended up having to rent a smaller trailer and had to make multiple trips to the store to get my supplies because the trailer was too small. Total thumbs down on UHaul all the way around.
PAUL OOnce again, the staff at this location hit it out of the park. I was in-and-out in minutes, both for pickup and drop-off. Thanks for a great experience; I’ll return again.
MARK WNothing
GEORGE CGreat staff, very busy but the service was great
TERRY G