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JERROLD BCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
care the trailer before rent
Simeon JI was very impressed with the efficiency, friendliness and professionalism of the staff. This experience was much better than my previous ones. Well done!
RYAN PVery nice rental and no problem with a later return, but within the rental period!! I have rented there 2 or 3 times and seems well staffed and managed for a trouble free departure and return. Thank you. Anthony P. Atlantic Beach, FL (600 Atlantic Avenue, Neptune Beach rental location)
ANTHONY PCheck and make sure the lights are working on the trailer once it is hooked up.
BRENT MMore staff would make the wait times shorter and make the workers lives less stressful.
Jeff BNice people but understaffed
Casey GNothing everything went well
David HWe rented the smallest van for 3 hours for $35, and U-Haul charged our credit card $66. When apprised of the error, they were NOT concerned, and did not fully refund the difference. BAD SERVICE to seniors!!
CATHERINE SStaff was friendly and nice! Explained everything. The service was fast.
ILSINA SUhal stole my money and it's principle so this is not ok. I put more gas in it than when I left. This crew has the galls to call me a liar
JEFFREY GNone
DAVID BVery satisfied with employees now. I was treated with respect and courtesy. Everything was great. Would recommend to all…
VICTOR PThe truck had 33 miles till empty. Was almost empty. Did not plan on needing to stop for gas first. What happened to getting the truck with a full tank?
WILLIAM BIdk
MARCUS PNo comment at this time.
Earl SGreat experience overall I got in and out at pick up and drop off on April 2nd 2025 I would definitely go back to this location
Beth NWE love our Neptune Beach store
Patty HThey made it hard to bring a truck into this location. I had to move a trailer by hand because I could not turn in sharp enough.
Mark CLoved checking in on the App. Inside staff were wonderful, efficient, and professional.
Linn Hexcellent
DAVID LStaff was efficient and very helpful
JAMES PService was fantastic all the way around.
JOHN GCharged a $20 “overnight key return”. I dropped the key in the Dropbox at 7:01pm.
ANTHONY PWaited 15 minutes for someone to come and look at the truck.
RALPH SQuick and courteous.
TRAVIS LNo comment it’s always a pleasure to rent from this location in an out step
David Hprofessional
ROGER TYou guys charged me $30 more than you’re supposed to. Then I complained about it and you did nothing about it. The lady didn’t even turn the car on to check the gas gauge. No wonder the gas read empty. The area of town is very popular for crackheads. Don’t ever go to this location or you might get robbed.
JEFFREY TVery helpful
Mary JMarion was very professional.
WILLIAM WWe use you all the time and we are very happy with your service!
DAVID SMr. Rodriguez, the general manager at the Mayport location tried to cut my 24 hour reservation short because he had another guaranteed reservation the following day. He printed off my receipt, changing the drop off time 4 hours earlier without telling me. When I asked him to change the drop off time to what I already booked, her told me that he was going to charge me a late fee if I couldn't return it by his time. He was worried about losing out on the $50 that UHaul guarantees the customer if they can't provide a rental at the requested date. He overbooked his trailers and was trying to screw over the customer. I have had great experiences at Uhaul in the past, but I will not be returning to Mr. Rodriguez's location.
ANDERS CEl personal que trabaja alli fue muy amable y profesional excelente atención.
PEDRO RWe ordered blankets for our move and there were none. There were 5 employees in the store and only one person able to check people in so lots of waiting. Difficult with customer service
Christopher KI been renting uhaul olmost 23 years and olso l both 2 uhaul truck l need better deal and olso l need to buy truck with box on it please let me know thx uhaul
AYHAN FService was slow and poor. The guy working upon pickup was slow, lazy and rude. He belched loudly while we were checking in and did not even excuse himself.
JEFFREY SMy pickup time got pushed back two hours but otherwise excellent customer service and good equipment!
ELIJAH CI was over charged. Reached out to the owner of the store. The issue still hasen’t been resolved and the money hasn’t been credited. I would never go back to that location.
GABRIELLA MGood Service
Lola SUpgeade UHaul computer equipment. Card reader needs upgrade. People were great. Thank you
Anton HFriendly and professional staff. The return was efficient and easy.
ROBERT BOnly had a 5 minute wait for the drop off representative. Good place and helpful staff.
DAVID SThe truck smelled like cigarettes, heavily damaged and slow with a terrible turn radius
SHALAWNDA A