It Service is really good at this location and Compass Self Storage. It's not just this location but the last 3 times I've rented a truck they've been pretty beat up. This one had a seat cover that kept coming off. The door gasket fell off, the seat would not move forward or back. It would be really nice if the next truck I rented had less than 150,000 miles on it and didn't have a steering issue of shaking at 40 mph. The alignment is off as well I had to drive by keeping the wheel turned to the left.
Monica GCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a great experience!
TYJA HThe truck was clean, but the ramp had a bunch of broken glass/mirror that we had to clean up before using it.
ELLEN COne of the best customers service experience I’ve ever had with U-Haul.Staff was friendly and helpful.
Anslem Hstaff
SANDLER GThis office employs some of nicest and most effective staff members. They always work to meet the customer needs and preferences if possible.
TYJA HThe staff is welcoming and customer oriented.
Mary SVery quick and efficient.
HUNTER SThey materially misrepresented a critical part of the rental agreement (drop off location), which resulted in additional expenses to return the trailer and a departure to another state. I also spent over an hour on the phone with U-haul to resolve the situation and got nowhere. They had the equipment I needed, but the whole experience was unacceptable.
DAVID DHave rented trucks a couple of times at this Neptune Beach location. Always professional, helpful and efficient.
ERIC SVery accomodating
DEBORAH BAmazing and efficient as always!
HANNAH SGreat service all around
MICHAEL KManager was very professional and helpful
Scott Mquickest drop off. Did not have to do anything.
STEVEN PYour staff is wonderful, Store ia a little small and cramped.
DOUGLAS HStaff was friendly professional & knowledgeable.
GLORIA BRonald was extremely helpful and able to handle multiple customers in a timely and efficient manner. Drop off was a breeze!
MARGARET VAll the staff was very accommodating and made the transaction with the U-Haul and the equipment very easy for us. Very pleased.⭐️⭐️⭐️⭐️⭐️
LINDA GWas told the system was down and all of the work had to be done on phone took longer to process orders All did work out in the end
Robert GAlways a pleasure to do business with the Neptune Beach UHaul location. Quick and professional service. Good selection of rentals.
LYNN MEveryone was very courteous and professional. I have used this location before and will continue to do so.
WILLIAM BRich Kaplan and the trailer hitch installer did an amazing and helpful job.. these guys were awesome! I appreciate it ! Mark Durham
MARK DThank you guys Awesome
Ahmed RStaff was professional and courteous.
BRUCE MEverything went smoothly and perfectly. Thank you!
DAVID MHitch was put on incorrectly. Customer service was baseline. Trailer was dirty and had water in it, and I was shrugged at when I brought this to their attention.
Jason FQuick efficient service.
LOUIS ABusy location but personnel were able to accommodate new rentals and returns quickly and with a smile.
Chris FI reserved a truck but when I got there they didn’t have a truck for me.
JULIA TThe truck was the worst u-haul truck that I ever rented. It had the driver's side seat belt taped on and when it rained it leaked inside and got my arm wet. I think it leaked inside the back of the truck because there was water on the floor when I emptied the truck. I like the store but that particular truck was terrible. I may not use U Haul again because of this experience.
THOMAS PThe there was First Class in Customer Service !
JASON Kvery helpful staff
PETER RGreat to deal with as the service was comprehensive. From to in to check out completely efficient.
EREZ Bcare the trailer before rent
Simeon JI was very impressed with the efficiency, friendliness and professionalism of the staff. This experience was much better than my previous ones. Well done!
RYAN PVery nice rental and no problem with a later return, but within the rental period!! I have rented there 2 or 3 times and seems well staffed and managed for a trouble free departure and return. Thank you. Anthony P. Atlantic Beach, FL (600 Atlantic Avenue, Neptune Beach rental location)
ANTHONY PCheck and make sure the lights are working on the trailer once it is hooked up.
BRENT MMore staff would make the wait times shorter and make the workers lives less stressful.
Jeff BNice people but understaffed
Casey G