Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was told the system was down and all of the work had to be done on phone took longer to process orders All did work out in the end
Robert G
Rating:
5.0
Always a pleasure to do business with the Neptune Beach UHaul location. Quick and professional service. Good selection of rentals.
LYNN M
Rating:
5.0
Everyone was very courteous and professional.
I have used this location before and will continue to do so.
WILLIAM B
Rating:
5.0
Customer did not leave a comment.
WESTTON R
Rating:
5.0
Rich Kaplan and the trailer hitch installer did an amazing and helpful job.. these guys were awesome! I appreciate it ! Mark Durham
MARK D
Rating:
5.0
Thank you guys
Awesome
Ahmed R
Rating:
5.0
Staff was professional and courteous.
BRUCE M
Rating:
5.0
Customer did not leave a comment.
HOLLYCE M
Rating:
4.0
Customer did not leave a comment.
Michael A
Rating:
5.0
Everything went smoothly and perfectly. Thank you!
DAVID M
Rating:
3.0
Hitch was put on incorrectly. Customer service was baseline. Trailer was dirty and had water in it, and I was shrugged at when I brought this to their attention.
Jason F
Rating:
5.0
Quick efficient service.
LOUIS A
Rating:
5.0
Customer did not leave a comment.
JAMES G
Rating:
4.0
Busy location but personnel were able to accommodate new rentals and returns quickly and with a smile.
Chris F
Rating:
5.0
Customer did not leave a comment.
KRISTEN B
Rating:
5.0
Customer did not leave a comment.
CAROL N
Rating:
3.0
Customer did not leave a comment.
DANYELLE K
Rating:
5.0
Customer did not leave a comment.
DOUGLAS H
Rating:
1.0
I reserved a truck but when I got there they didn’t have a truck for me.
JULIA T
Rating:
5.0
Customer did not leave a comment.
MATTHEW S
Rating:
5.0
Customer did not leave a comment.
dustin b
Rating:
5.0
The truck was the worst u-haul truck that I ever rented. It had the driver's side seat belt taped on and when it rained it leaked inside and got my arm wet. I think it leaked inside the back of the truck because there was water on the floor when I emptied the truck. I like the store but that particular truck was terrible. I may not use U Haul again because of this experience.
THOMAS P
Rating:
5.0
The there was First Class in Customer Service !
JASON K
Rating:
2.0
Customer did not leave a comment.
Madison P
Rating:
5.0
Customer did not leave a comment.
Jeffrey S
Rating:
3.0
Customer did not leave a comment.
STEPHEN S
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER H
Rating:
5.0
Customer did not leave a comment.
RONNIE M
Rating:
5.0
Customer did not leave a comment.
CLEMENT N
Rating:
5.0
Customer did not leave a comment.
JAMES K
Rating:
5.0
very helpful staff
PETER R
Rating:
5.0
Customer did not leave a comment.
Janet T
Rating:
5.0
Great to deal with as the service was comprehensive. From to in to check out completely efficient.
EREZ B
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
4.0
Customer did not leave a comment.
JERROLD B
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
5.0
Customer did not leave a comment.
FERNANDO M
Rating:
5.0
Customer did not leave a comment.
LESLIE S
Rating:
3.0
care the trailer before rent
Simeon J
Rating:
5.0
Customer did not leave a comment.
MEGAN G
Rating:
5.0
I was very impressed with the efficiency, friendliness and professionalism of the staff. This experience was much better than my previous ones. Well done!
RYAN P
Rating:
5.0
Customer did not leave a comment.
WILLIAM L
Rating:
3.0
Customer did not leave a comment.
BRUCE P
Rating:
5.0
Customer did not leave a comment.
James r
Rating:
5.0
Customer did not leave a comment.
MEGAN G
Rating:
5.0
Very nice rental and no problem with a later return, but within the rental period!! I have rented there 2 or 3 times and seems well staffed and managed for a trouble free departure and return. Thank you. Anthony P. Atlantic Beach, FL (600 Atlantic Avenue, Neptune Beach rental location)
ANTHONY P
Rating:
4.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
BRADLEY M
Rating:
5.0
Check and make sure the lights are working on the trailer once it is hooked up.
BRENT M
Rating:
5.0
Customer did not leave a comment.
NESTOR R
Rating:
4.0
More staff would make the wait times shorter and make the workers lives less stressful.
Jeff B
Rating:
3.0
Nice people but understaffed
Casey G
Rating:
5.0
Customer did not leave a comment.
ERIC S
Rating:
5.0
Customer did not leave a comment.
RICHARD C
Rating:
5.0
Customer did not leave a comment.
SALLY D
Rating:
5.0
Customer did not leave a comment.
PHILIP R
Rating:
4.0
Nothing everything went well
David H
Rating:
1.0
We rented the smallest van for 3 hours for $35, and U-Haul charged our credit card $66. When apprised of the error, they were NOT concerned, and did not fully refund the difference. BAD SERVICE to seniors!!
CATHERINE S
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
MARK P
Rating:
5.0
Staff was friendly and nice! Explained everything. The service was fast.
ILSINA S
Rating:
4.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
1.0
Uhal stole my money and it's principle so this is not ok. I put more gas in it than when I left. This crew has the galls to call me a liar
JEFFREY G
Rating:
3.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Customer did not leave a comment.
MICHELLE D
Rating:
5.0
Customer did not leave a comment.
ANDREA R
Rating:
5.0
None
DAVID B
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
5.0
Customer did not leave a comment.
Philip C
Rating:
5.0
Customer did not leave a comment.
Barbara P
Rating:
5.0
Very satisfied with employees now. I was treated with respect and courtesy. Everything was great. Would recommend to all…
VICTOR P
Rating:
3.0
The truck had 33 miles till empty. Was almost empty. Did not plan on needing to stop for gas first. What happened to getting the truck with a full tank?
WILLIAM B
Rating:
4.0
Idk
MARCUS P
Rating:
5.0
Customer did not leave a comment.
CLIFTON H
Rating:
5.0
No comment at this time.
Earl S
Rating:
5.0
Customer did not leave a comment.
DAVID D
Rating:
5.0
Great experience overall
I got in and out at pick up and drop off on
April 2nd 2025
I would definitely go back to this location
Beth N
Rating:
5.0
Customer did not leave a comment.
Kimberly G
Rating:
5.0
Customer did not leave a comment.
JESSICA B
Rating:
5.0
Customer did not leave a comment.
ELIUBER Q
Rating:
5.0
WE love our Neptune Beach store
Patty H
Rating:
1.0
Customer did not leave a comment.
Christopher L
Rating:
3.0
They made it hard to bring a truck into this location. I had to move a trailer by hand because I could not turn in sharp enough.
Mark C
Rating:
5.0
Loved checking in on the App. Inside staff were wonderful, efficient, and professional.
