Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great to deal with as the service was comprehensive. From to in to check out completely efficient.
EREZ B
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
4.0
Customer did not leave a comment.
JERROLD B
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
5.0
Customer did not leave a comment.
FERNANDO M
Rating:
5.0
Customer did not leave a comment.
LESLIE S
Rating:
3.0
care the trailer before rent
Simeon J
Rating:
5.0
Customer did not leave a comment.
MEGAN G
Rating:
5.0
I was very impressed with the efficiency, friendliness and professionalism of the staff. This experience was much better than my previous ones. Well done!
RYAN P
Rating:
5.0
Customer did not leave a comment.
WILLIAM L
Rating:
3.0
Customer did not leave a comment.
BRUCE P
Rating:
5.0
Customer did not leave a comment.
James r
Rating:
5.0
Customer did not leave a comment.
MEGAN G
Rating:
5.0
Very nice rental and no problem with a later return, but within the rental period!! I have rented there 2 or 3 times and seems well staffed and managed for a trouble free departure and return. Thank you. Anthony P. Atlantic Beach, FL (600 Atlantic Avenue, Neptune Beach rental location)
ANTHONY P
Rating:
4.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
BRADLEY M
Rating:
5.0
Check and make sure the lights are working on the trailer once it is hooked up.
BRENT M
Rating:
5.0
Customer did not leave a comment.
NESTOR R
Rating:
4.0
More staff would make the wait times shorter and make the workers lives less stressful.
Jeff B
Rating:
3.0
Nice people but understaffed
Casey G
Rating:
5.0
Customer did not leave a comment.
ERIC S
Rating:
5.0
Customer did not leave a comment.
RICHARD C
Rating:
5.0
Customer did not leave a comment.
SALLY D
Rating:
5.0
Customer did not leave a comment.
PHILIP R
Rating:
4.0
Nothing everything went well
David H
Rating:
1.0
We rented the smallest van for 3 hours for $35, and U-Haul charged our credit card $66. When apprised of the error, they were NOT concerned, and did not fully refund the difference. BAD SERVICE to seniors!!
CATHERINE S
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
MARK P
Rating:
5.0
Staff was friendly and nice! Explained everything. The service was fast.
ILSINA S
Rating:
4.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
1.0
Uhal stole my money and it's principle so this is not ok. I put more gas in it than when I left. This crew has the galls to call me a liar
JEFFREY G
Rating:
3.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Customer did not leave a comment.
MICHELLE D
Rating:
5.0
Customer did not leave a comment.
ANDREA R
Rating:
5.0
None
DAVID B
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
5.0
Customer did not leave a comment.
Philip C
Rating:
5.0
Customer did not leave a comment.
Barbara P
Rating:
5.0
Very satisfied with employees now. I was treated with respect and courtesy. Everything was great. Would recommend to all…
VICTOR P
Rating:
3.0
The truck had 33 miles till empty. Was almost empty. Did not plan on needing to stop for gas first. What happened to getting the truck with a full tank?
WILLIAM B
Rating:
4.0
Idk
MARCUS P
Rating:
5.0
Customer did not leave a comment.
CLIFTON H
Rating:
5.0
No comment at this time.
Earl S
Rating:
5.0
Customer did not leave a comment.
DAVID D
Rating:
5.0
Great experience overall
I got in and out at pick up and drop off on
April 2nd 2025
I would definitely go back to this location
Beth N
Rating:
5.0
Customer did not leave a comment.
Kimberly G
Rating:
5.0
Customer did not leave a comment.
JESSICA B
Rating:
5.0
Customer did not leave a comment.
ELIUBER Q
Rating:
5.0
WE love our Neptune Beach store
Patty H
Rating:
1.0
Customer did not leave a comment.
Christopher L
Rating:
3.0
They made it hard to bring a truck into this location. I had to move a trailer by hand because I could not turn in sharp enough.
Mark C
Rating:
5.0
Loved checking in on the App. Inside staff were wonderful, efficient, and professional.
Linn H
Rating:
5.0
excellent
DAVID L
Rating:
5.0
Customer did not leave a comment.
Donald W
Rating:
3.0
Customer did not leave a comment.
THEODORE W
Rating:
5.0
Customer did not leave a comment.
Domwel A
Rating:
5.0
Customer did not leave a comment.
pavlo S
Rating:
5.0
Customer did not leave a comment.
THEODORE A
Rating:
5.0
Customer did not leave a comment.
TREVOR S
Rating:
4.0
Customer did not leave a comment.
John S
Rating:
5.0
Staff was efficient and very helpful
JAMES P
Rating:
5.0
Customer did not leave a comment.
CHARLES O
Rating:
5.0
Service was fantastic all the way around.
JOHN G
Rating:
5.0
Charged a $20 “overnight key return”. I dropped the key in the Dropbox at 7:01pm.
ANTHONY P
Rating:
5.0
Customer did not leave a comment.
Brandon H
Rating:
5.0
Customer did not leave a comment.
Satinder S
Rating:
3.0
Waited 15 minutes for someone to come and look at the truck.
RALPH S
Rating:
5.0
Quick and courteous.
TRAVIS L
Rating:
5.0
No comment it’s always a pleasure to rent from this location in an out step
David H
Rating:
4.0
Customer did not leave a comment.
KEVIN D
Rating:
5.0
professional
ROGER T
Rating:
5.0
Customer did not leave a comment.
RICHARD F
Rating:
1.0
You guys charged me $30 more than you’re supposed to. Then I complained about it and you did nothing about it. The lady didn’t even turn the car on to check the gas gauge. No wonder the gas read empty. The area of town is very popular for crackheads. Don’t ever go to this location or you might get robbed.
JEFFREY T
Rating:
5.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Very helpful
Mary J
Rating:
5.0
Customer did not leave a comment.
Dana T
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER O
Rating:
3.0
Marion was very professional.
WILLIAM W
Rating:
5.0
We use you all the time and we are very happy with your service!
DAVID S
Rating:
1.0
Mr. Rodriguez, the general manager at the Mayport location tried to cut my 24 hour reservation short because he had another guaranteed reservation the following day. He printed off my receipt, changing the drop off time 4 hours earlier without telling me. When I asked him to change the drop off time to what I already booked, her told me that he was going to charge me a late fee if I couldn't return it by his time. He was worried about losing out on the $50 that UHaul guarantees the customer if they can't provide a rental at the requested date. He overbooked his trailers and was trying to screw over the customer. I have had great experiences at Uhaul in the past, but I will not be returning to Mr. Rodriguez's location.
ANDERS C
Rating:
5.0
El personal que trabaja alli fue muy amable y profesional excelente atención.
PEDRO R
Rating:
3.0
We ordered blankets for our move and there were none. There were 5 employees in the store and only one person able to check people in so lots of waiting. Difficult with customer service
Christopher K
Rating:
5.0
I been renting uhaul olmost 23 years and olso l both 2 uhaul truck l need better deal and olso l need to buy truck with box on it please let me know thx uhaul
AYHAN F
Rating:
4.0
Customer did not leave a comment.
MORGAN E
Rating:
5.0
Customer did not leave a comment.
Richard t
Rating:
1.0
Service was slow and poor. The guy working upon pickup was slow, lazy and rude. He belched loudly while we were checking in and did not even excuse himself.
