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AARON TCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best u haul on Jacksonville beach 🏖️ would most definitely recommend it to anyone who needs good and fast services.
COLLISSA MProcess was easy and smooth. Great costumer service
Oscar BFast & efficient after a long day of moving. Thanks guys!
DONALD WThe staff was amazing. My only complaint is with the appliance. Dolly, it was not functional, and I was charged $10 for it.
Zantaveon MStaff was friendly and helpful. It was a quick drop off with not a lot of interaction, but smiles and being friendly really go along way. Definitely recommend this location.
Robert MGreat Customer Service
DENETRIUS DDo Not charge double for drop off at other location...
WILLIAM EVery clean location and very clean equipment. Great staff…very attentive and professional.
JOHN GI can't think of anything,my experience there was a good one.
SUSAN KI picked the truck up, the inside was covered in cigarette ashes. And smelled like smoke. I reported it to the employee, they told me to take a picture and video. I did that. I returned the truck 5 hours later. Then I received the receipt, and was charged a cleaning fee. Even though it was not me that made the mess. They refused to fix the situation. Very poor service!!
WILLIAM WCentral reservations booked my reservation. When I arrived the location told me they didn’t have the trailer. Instead of trying to help me, they just blamed central reservations for being terrible. They then called them and told them they were terrible but after getting off the phone they offered no help. I ended up having to rent a smaller trailer and had to make multiple trips to the store to get my supplies because the trailer was too small. Total thumbs down on UHaul all the way around.
PAUL OOnce again, the staff at this location hit it out of the park. I was in-and-out in minutes, both for pickup and drop-off. Thanks for a great experience; I’ll return again.
MARK WThe three staff members I encountered were professional and courteous. The experience was quick as the staff processed my reservation and hooked up my trailer while I was being processed; I walked out the door of the office and my trailer was ready to go. Likewise, when I returned the trailer, the staff removed the trailer and sent me on my way within minutes. I will return to this location again and won’t hesitate to use U-Haul again. Thanks for the experience; it was painless.
MARK SThe entire staff was very helpful and kind. The truck smelled of cigarettes and was very old (and we notice after leaving that the transmission light was on), but the polite staff made up for all of that …for us, anyways.
Cynthia CLOS EMPLEADOS QUE HABLAN ESPAÑOL NOS AYUDARON MUCHO, ERA NUESTRA PRIMERA OCACIÓN DE PODER ALQUILAR
VILMA CThe truck needed maintenace. It would be best for the truck not having any warning signs when it is rented out.
ALI TGood service Keep up the good work
OSCAR GGreat customer service, very nice and clean location.
JOHN GLower rates. All good w/ this rental. U-Haul is appreciated.
PAUL WI rented the motorcycle trailer from these guys twice in the last week. They always take such good care of me. When I arrive, they quickly get me checked out and connected to the trailer. Also, when I return the trailer, they’re always super quick to come outside disconnect everything. They really make it an exceptional experience. Can’t recommend this team highly enough.
DAVID PThe 99 cents per mile is a lot too much I paid $621 ( not including gas on this)
Philip LGreat location and helpful staff. Had everything I needed to move my household, They have a good inventory of options available for any move. Highly recommend.
GAYLE MExcellent service, Easy pickup and and Return!!! Thank You!!!
JAMES SEveryone was professional, polite and friendly.
TERRELL DWhen the truck was dropped off, my brother explained about the mechanical issues and said the person he was speaking with did not express any concern about these issues. The truck should be given major attention to guarantee the safety of whomever drives it next.
JOSEPH MReturn system unusable!
PAUL GI’ve rented or returned at this location several times. Everyone has been so helpful and polite that I couldn’t help but notice. I highly recommend this location to anybody. They gladly answered any questions I had.
VINCENT GExcellent as usual
VINCENT GEasy pickup & drop off. No problems
MARK NThis U-Haul location met our needs.
PETER OI have only positive experience. I had an opportunity to get a new couch from a friend. I am so impressed I was able to get a Truck the same day. Prices very reasonable. Never will have to borrow a Truck again from a friend. Will always go to U haul first. Can't Thank the company enough for being there!!
DEBORAH FVery helpful and prifessiinal assistance
john mTo make the water leaking issue worse, at the return location, the rep asked me to show where water was leaking in. Not realizing rep had already loosened the trailer ball but not the disconnected the ball or chains, I stepped in and the trailer to show him the leaking. At that tine the trailer tongue lifted causing a small dent in my tailgate. I've always had good experiences at this location and would certainly recommend them but this experience was (is) not good. Personnel there was friendly and helpful but I still have to deal with possible water issue as well as the dent in my tailgate.
WILBERTO ATire pressure was leaking. They gave me location until the last minute. It was terrible I rent that time
MUNG NService was spot on. The 2 employees I dealt with were great.
CHRISTOPHER REntire team was professional and quick. Picking up and returning were both a very efficient experience.
ERIC SBoth recent rentals from this location had issues with tail lights. I’m not sure how that’s even possible. It’s a simple check when equipment is returned to ensure all equipment is working. It is even asked at return if there are any issues. So, what’s the excuse? 0 for 2 on equipment. Had to get an alternate trailer tow dolly and the second truck had other equipment issues as well.
TIMOTHY L