Customer Reviews for U-Haul of North Miami

Rating:

4.0

The photos on the app weren’t going through

Rating:

5.0

Exelente

Rating:

1.0

They wrongfully charge me for the gas despite I replaced the amount gas I used. For 15 miles there is no way I could use up to 3 gallons of gas unless the tank was leaking. I had two U-Haul employees that witnessed that the charge wasn't fair base on level gas that was on the truck. U-Haul needs to refund me $11.25

Rating:

1.0

Roaches were everywhere! I brought a raid bomb but it just got worse! They started to crawl on my leg as I was driving I rent from here every week to pull my food trailer which is even worse because if one roach gets in my trailer it’ll make problems for me with inspection. They just gave me a bad truck this week.

Rating:

5.0

The vehicle was dirty and had side damage. They also charged me an extra $20 fee that I didn't understand. I used it for the agreed-upon mileage and time and returned it in the same condition, including the fuel level. It was not a good experience.

Rating:

4.0

The app is complicated. Van was returned on time but I was not able to self return. I was charged for having the van the next day. I returned it on time.

Rating:

5.0

The attendant was very professional and friendly. Would recommend this location to my family and friends.

Rating:

5.0

X

Rating:

5.0

Had a great experience, the check out and the convenience of checking back in on line was amazing..👏

Rating:

5.0

very nice and excellent service.

Rating:

5.0

Great customer service!

Rating:

5.0

The young lady and young men behind the counter were very helpful and honest. They were young but had good customer service.

Rating:

5.0

Yes

Rating:

5.0

Good

Rating:

5.0

Good

Rating:

3.0

Maintenance on vehicle was horrible. Warning tire lights were on. One of the headlights were out - had to drive with the brights on and the lock on the back; would not close properly. Was very dissatisfied. The best part. After paying for the extra insurance, I was told that if road-side assistance was needed, get comfortable - no help until the following day. Unacceptable. This was told to me after I paid and signed the contract.

Rating:

5.0

To muy bien

Rating:

4.0

Need Better management

Rating:

4.0

Good

Rating:

1.0

Bad customer service experience,I was over charged for gas......

Rating:

5.0

Staff was professional and courteous. It was overall a very pleasant experience.

Rating:

5.0

I was happy with the customer service also the vehicle everything thing was a smooth transition.!

Rating:

5.0

Excellent service

Rating:

3.0

The customer service representative, Marvia M., who assisted me when I returned the trailer was very helpful and professional -

Rating:

5.0

Easy to move I like the service very much

Rating:

5.0

To g o muy bien gracias 🙂

Rating:

5.0

Amazing support.

Rating:

2.0

There’s no customer service at all

Rating:

1.0

Customer service was way below average. Quite disappointed

Rating:

5.0

Good

Rating:

5.0

N/A

Rating:

1.0

Horrible staff. Extremely incompetent. RUDE is an understatement. I wouldn’t expect such low class people from a well established company like UHaul. We are very disappointed and will never return to this location.

Rating:

2.0

While in Miami, I made several trips to this location to purchase packing materials. My experience each time was subpar!! While the helpful employee there was in the minority, most were indifferent to my presence as a customer. Walking into the store, I received no greeting and walking up to the counter, the same! I purposefully waited at the counter without speaking; I wanted to see how long it took one of your employees to say, “May I help you?” You need a “manager” there and if you have one, s/he needs training in customer service. On the day I picked up the trailer, there was severe dysfunction between the woman at the front desk and lot attendant. They were not communicating with each other and appeared to be angry - not something for your customers to see!! You need to send someone from middle management to observe this operation.

Rating:

5.0

All ok

Rating:

3.0

I rented an 8 foot enclosed trailer… There was something wrong with the left front tire, which caused it to wobble and shake not only the trailer and my truck at low speeds. I called the U-Haul store in North Miami and was told I could not drop this trailer off at my final destination. I was also told I needed to return the trailer to its original location.this made no sense due to. It was a hazard to myself and other drivers on the highway. I am not sure I would use U-Haul again.

Rating:

5.0

The person helping me was very nice and helpful

Rating:

2.0

After I received my projected and printed contract, I was told by higher management I couldn't waiver the insurance, and a $25 insurance fee was mandatory. Very sneaky, and probably untrue. Beware the lie of $19.95 .

Rating:

5.0

Staff very courteous. Efficient.

Rating:

1.0

The overall experience was terrible. The back if the truck (cargo area) smelled like the previous renter transported rotten meat or something of that nature, the smell was almost unbearable. Eventually the intensity of the smell decreased by using Febreze and leaving the rolling door open. The truck cabin had many ants all over the door panel, door frame and driver's seat. I had to use ant spray to be able to drive the truck. Also, the floor was very dirty and sticky. Lastly, I drove it for a few miles and the exterior rear tire on the passenger side blew up. This tire should have checked and replaced before renting the vehicle. I contacted U-haul for assistance to change the tire, and the service was prompt and efficient. I also contacted customer service to notify them of the issue with the ants and odor. The representative opened a ticket and mentioned the store general manager will be contacting me by Wednesday. I hope the general manger makes it right.

Rating:

1.0

When we got to the return location and got hit with the huge fee because they switched vehicles. They didn't care and we still had to pay almost $200 for that mistake and they overcharged on mileage. We go 89 miles and the said we drove over over 100 which was not accurate. Nightmare-- NEVER AGAIN

Rating:

5.0

Very nice helpful person checking truck in...

Rating:

5.0

Good service

Rating:

1.0

Front desk lady was not too friendly and seem like she didn’t want to work.

Rating:

5.0

I would say say smile more.

Rating:

5.0

The guy that helped me put on the trailer onto the U-Haul when I shared with them that I had open out surgery in the heat was about a black eye. He gave me ice cold water help me do something he wasn’t supposed to you hooked everything up super polite, super helpful very compassionate cannot rave about him more. I don’t know what his name is. He is absolutely fantastic. Much appreciated young young dog head very very thoughtful

Rating:

3.0

This is my local U-Haul and I’ve been renting trucks for atleast 15 years. This was the first time I encountered an employee who just said “our system is down” repeatedly without any solutions/alternatives. It wasn’t until another employee asked if I had a reservation and was able to complete my reservation. Highly disappointed.

Rating:

3.0

when we went to drop it off 10 minutes before closing the lady inside locked the door when she saw us drive up and refused to open the door and take the truck back

Rating:

1.0

Only 2 reason I gave it a 1 star. One is because the guy behind the counter told me and my son that they close at 7pm and if we didn’t get the truck back by then I will be charge an additional day. (Friday) only to rush back at 6:56 for another shift to tell me they close at 8pm. I was pissed and to make matters worst before that even happen the breaks had air in them I had to push the brakes all the way down to stop. My son was too scared to drive so I drove for him because I knew I had a time limit. Other than that the staff was very nice. Just need to be trained in store hours. And keep up with the maintenance of there vehicles. It is completely unsafe .

Rating:

5.0

n/a

Rating:

1.0

badly managed location, staff try's hard to implement inefficient procedures

Rating:

3.0

Was charged for 2 extra fees that weren't disclosed upon rental. An employee at the Miami location charged me to unload my vehicle from the transplant I was charged $20 after dropping off the truck, even though I cleaned the truck and overfilled the gas level. Disappointed

Rating:

5.0

Nothing Excellent Customer Service. I used a lot this location.

Rating:

5.0

Very good

Rating:

2.0

Employees need additional training. there was no support on their end to resolve the issue, rather I was referred to a customer service number that I had to resolve myself. Begs the question, what is the point of having them on site if they are not providing any support.

Rating:

5.0

You can have more people working at the counter instead of one to make the process go smoothly.

Rating:

2.0

My reservation was mixed up several times. I went to multiple locations, and each location gave me different information. My issue isn’t with the equipment, but your personnel who is uninformed.

Rating:

1.0

Be truthful, because yesterday i did rented a cargo van from 12:06 pm from this address in Miami 12865 NW 7ave to go to Plantation fl wich suppose to be a 25mns ride ,when i returned the cargo van they stated i that i have run 82miles wich was false,should be 36 mil in total back in forth

Rating:

5.0

Would make pickup faster, definetly room for improvement on speed of processing, other than that all good