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Enrique SCustomer Reviews for U-Haul of Northshore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service both places
ISAIAS DFast easy to use
JARED Hnothing I could think of
ANGIE CEverything went well. Truck was comfortable and service was very good. Hours of service convenient too. Adrian communicated very well and very helpful.
GLORIA Svery nice workers and they answered all my questions.
PAMELIA SExcellent and very helpful service.
LINDA CGreat customer service I appreciate the help
JOHNNY RSUPPLY A MILITARY DISCOUNT!!!
GERALD BGreat customer service. Did not catch her name but you give her a raise
SHAWN HBilingue empleados
JULIO GThe gentleman who assisted me was very professional and provided accurate information.
KATHLEEN CKaylee helped me with this rental. the service was exceptional and very timely. I called ahead of time and the trailer was ready for me when I arrived. She also hwlped me return the trsiler to a more convenient location. excellent service. I'll certainly will return there next time I need a rental.
MALCOLM HDid not put the requested appliances in the truck.
erica hRented a 6 x 9 utility trailer for hauling a motorcycle. The trailer was equipped with a wheel chock and plenty of tie down points. Great trailer for moving a motorcycle. Staff at the location I rented from was very friendly and helpful. Highly recommend.
randall gthe young lady that served us was very pleasant and patience.
DEVELYN Bi received a broken dolly but everything else was ok
JEFFREY HEverything is good
RICARDO BBe costumer friendly, the staring wheel on the truck I’ve got was messed up (pointing sideways) not safe for driving. Also rates are too expensive.
LUIZ Cthe ream worker was excellent and very helpful on tacking care of our needs
SHARON TAwesome staff and quick service
JILL PI'm a first time U-Haul renter. It was a smooth process and everyone was wonderful
MARK HService was great! I needed an hour extension and basically had to pay for an entire additional day so I’m not happy about that part but all in all good experience
Dominic JTodo estuvo bien
AZIEL RThank you
MARIA MSydney went above and beyond on helping me with a trailer rental. She helped guide my vehicle to make sure I didn't cause any damage and helped with the loading and unloading of the trailer. She offered to back up the trailer back into place for me which was super helpful since I am not good at backing up trailers in tight spaces. I highly recommend this location to friends and family. Thank you for the help and service!
KARLA AThank you
DANA MMy only complaint is that the U-Haul app should be easier to use I don't know how to use the app to drop off the truck without getting charged
RICARDO VSo friendly and very smooth transition , she was awesome
RAUL OIt didn't let me select the cash back option for my 100$ deposit... only a check. Wich is very inconvenient.
Jose LJust keep employees like the lady who helped that day. She is attentive and helpful. Thanks!
ARTHUR AVery nice, never felt rushed.
SABRINA GI originally contacted a different location in regards to a trailer rental. I was informed that the Northshore location had a trailer suited to pick up my zero turn lawn mower with a 60 in deck. I arrived at the Northshore location around 850 am to complete the reservation. I purchased insurance for the trailer and departed the business sbortly after. I arrived to a Lowes hardware store approximately 20 minutes later. Attempted to load the mower with no avail. I returned to the Northshore location at approximately 10:08 am and informed them that the trailer was not wide enough for the mower. When asked for a PARTIAL refund, I was told there was nothing they could do to help me. I won't be returning to this location and the idea of being charged for a rental that was recommended and did not work, makes me second guess renting anything from any u haul stores
AARON PMaintenance the truck it ran rough
TIFFANY LExcellent product and Outstanding Customer Service, Thank You for your service and reliable vehicles Ralph Gandara
Ralph GThis is my go to location whenever I move!!
SHANNON JMy credit card was charged twice and I already disputed that with them. They give me the run around.
HILDA SNothing it's perfect!
DANIEL NI'm so glad I made online reservation. Pick up and return were easy and efficient.
ERIKA MThe people at this location are not customer friendly.
EARTHY WFast n easy
ELIZABETH LThe employees were professional and ready to help.
DONALD HNone your are just fine 🙂
BRENDA PLet your customers know if you don’t know how to return a vehicle and they have to do it for you that you’ll get charged something I wasn’t aware of.
PAMELIA SKeep doing what you are doing
Samuel JDid the job that I needed to do.
ROSALIE LMake sure they’re no problem with the trucks that people rented out. I broke down for two hours
DAVID GNO problem, NO COMPLAINS.
TOMAS SThe app made easy the process. I went in the location to pick up and it took me about 10 minutes to drive off with my trailer. The drop off same thing went in there after hours park the trailer took some pictures and i was alredy on my way home 10 out of 10.
Roman F