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LARRY FCustomer Reviews for U-Haul of Oxnard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service. The gentleman that helped me was incredibly helpful and warm. He made the experience easy!
SARA BThey were ready for the drop off the moment we pulled into the driveway. Very professional.
BRIAN BI was pleasantly surprised by the entire experience.
SUSAN AGosh, I was so impressed by the quickness of service along with a wonderful person who helped me, advised me, and made the experience easy and painless. Wish I remembered his name, but I will be using this location again in the future. Thank you U-Haul
BRYAN BSeemed fine, just in a tough location.
Matt MI will do this rental again next year. Staff were great and friendly. Got in and out quickly and got the exact equipment that I reserved. Thank you!!
SAMUEL OExcellent work and respect by the crew. Little wait.
KAARE JN/a
ERNEST RGreat Customer Service at Saviers Rd location, highly recommend
Daniel VCustomer service was awesome!
grace rExcellent customer service! Very helpful and knowledgeable staff
THOMAS FSean was a terrific help to me. A quality employee with a great work ethic.
DAVID FNothing! They were awesome! So very helpful and accommodating!
darren kFriendly staff got me in and out super fast
DAMIEN CEverything was great compensated for not being able to drive it for two days
MARCOS RGreat customer service
MARK BThe only thing that I wasn’t to happy about was that there was not enough representatives. It took about 10 minutes for someone to help me. Other the. That everything was great.
ROSA FIt’s a small place to take a big truck. The location is OK to help us fine.
Bryan CFast efficient
Neil HGreat customer service. I was checked in and out quite efficiently.
Robert VI have no recommendations - my experience was completely satisfactory. Would definitely use this U-Haul location again.
Barbara HThe fellow that helped me was very professional and went out of his way to make sure I had a stress less experience.
MARC WSean was amazing the best ima stressful situation and time and also so calm knowledgeable and assuring with everything
estrella sThis is a busy location for propane sales. Sometimes those sales take precedence over someone picking up a trailer. The wait can be a bit long.
DAVID FThe pick up location was on point exelent the best
federico mI had a call that AM forcing me to pick up there rather than 10 miles away in Ventura where I had scheduled. The when I got there the system was down and it took 45 minutes to get checked out making me late for work. The employee working was trying his best but totally unfair to him to be put in this situation with multiple customers waiting and all of the managers at a “conference “.
Jerrod HThere was one person working, bouncing back and forth between customers of U-Haul and propane. The person working was zero help and more of an burden, we never had his full attention, and also told us we had to pay him $20 in order for him to hook the chains that he already had his hands on. To end it I was quoted $400 and I was charged almost $900.
JACOB KNone, staff here are exceptional!
AILEEN BIt’s always outstanding!
JOHN KGreat service, great equipment and everything was clean and welcoming
Gregory EHelped me immediately and very easy process.
MATTHEW Bgreat customer service
KENNETH LJunior and staff were excellent at pick up and return. Will continue to use uhaul and Oxnard location for all future needs.
MARK PNothing, outstanding service.
RAYMOND WPromise 89cent mile but ended charging more other than that good service
MARCOS SAll good. Reserved in advance and was connected and on the road in about 10 minutes. Drop off the next day (same location) took maybe 5 minutes. All smooth. Fair and fast.
ROBERT BOnce again issue is with U-Haul because my receipt stated my return was in the city I moved to and so we went to return it just to be told that was not the place to return it so when I called customer service once again, they said they did not accept returns there even though that was the location on my receipt and had to take it to a location 30 mins away. U-Haul was so frustrating for this move I am not happy
JESSICA CThe gentleman that helped us win above and beyond excellent service
JUVENAL RNo improvements! I was given an extra 100 miles which really helped as my storage unit wasn't close to where I rented the truck and trailer. They were thorough in communicating with me how to use the trailer and the truck I rented was brand new! My experience was smooth and I'd recommend this location without question.
DEANNA CI just had to borrow a pick up truck for a couple hours and the workers made the process super easy! I hate driving big cars/trucks but I felt safe and huge plus is that the truck had a back up camera!
MARISSA DExcellent customer service!
CUPID FThe hood latches were not properly secured and the hood popped open in heavy traffic and I had to secure it in traffic. The driver side windshield wiper failed in the rain in rural Texas and was not able to be served by road side assistance
JAMES WRep at the front desk was very helpful and efficient!
DAVID TLuis did a pretty good job loading everything up and there wasn’t any issues at all on the road, would recommend 10/10
Luis CEasy drop off and rental completion.
Kenneth HThe guy was straightforward. It wasn’t much to it. He would’ve answered questions if I had any.
BRENDA MStaff very nice and helpful. Keep them happy. They were very nice
MARCELO BNothing. My experience was nice and simple Great professional Thank you.
ENRIQUE GI originally reserved a pick up truck near my home (1 mile away). The truck was clearly designated as available at the site. I got a message from U-Haul that they were moving my reservation to 15 miles away from my home. When I asked at new/farther location, they told me that there is no pick up truck at other locations. This, despite listing on the website that it is available. Not a big deal- except when you are paying for mileage. Charges were for .89/mile on this rental. Which ends up being more than the original rental cost. Fortunately, the staff was able to drop the cost per mile. Still, how can you advertise for something that is not available? No "truth in advertising" apply to U-haul or just in Ventura County??
ELLEN WNothing
ERWIN PAll good. Excellent staff!
JOSEPH OOxnard location was awesome. Unhooked me right away.asked if I needed a printed receipt or was email good . I asked for a printed copy he said no problem and went and got me my receipt and said thank you and have a good evening ! Best experience one could ask for .
RICKARD BEverything is good customer attention is good
JAIME Avery smooth, very efficient process. appreciated the assistance setting up the car hauler.
RONNIE QToo expensive !
KOMLAN AI think customers would appreciate it more if you guys provided locks for trailers and trucks as opposed to having to buy them. We spent a thousand for our trailer and truck the least you could've done is throw in some 12 dollar locks. Also when our order was placed weeks in advanced for a specific pickup location, I was called 2 days prior to pick up day and was told I have to pick up my equipment in the next town which is an inconvenience to the customer when they could've dropped one off. It's already difficult to move it would've been nice to have less stress. But the employees who had helped me had excellent customer service.
ANTHONY NStaff was quick and very helpful explaining how to load and hook up car.
CHARLES LWilling to help
REX TGreat experience, everything was quick and easy. Thank you!
NATALIE MI have recommended Oxnard to a friend to use
ASHRAF HI was a bit disappointed I had booked a reservation for a pick up truck and was unsure how long I was going to use it for and estimated the use it for one hour. However furniture was heavier than I thought so it took a little bit of time after 2 1/2 hours. I get a call from the U-Haul customer service desk asking what time I would be bringing in the truck because another customer was requesting the same pickup truck. On the U-Haul website states Pick up and return anytime, day or night. With this flexibility, you can reserve your truck rental when you want and how you want. No additional wait necessary. I was a bit upset that this associate would call me and try to rush me to care for another customer.
LINDA SKeep the good work and service! Thank you and happy holidays!
JUAN PThis is the second time that they charge to me without let me use the equipment, first time was because my hitch was to low, second time because the right signal light wasn't working
JORGE OThe employee was extremely helpful, and his service was excellent.
WARD FTino was professional & accommodating with my Ubox unload
LAURA W | Overall Experience