Customer Reviews for U-Haul of Palatine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Palatine

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Margaret F.
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Serjio V.
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scott H.
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Every single person I dealt with was friendly, every person working there said a warm hello. They went above and beyond to help me, I hope whomever gets this report appreciates these people and takes care of them.

Brenda M.
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It was a very good experience. Thank you.

Dominic W.
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Tamer N.
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Emily was very professional and helpful!! Excellent customer service!!

Adam K.
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Hiromune T.
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irena T.
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Tony H.
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Angelo M.
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Great customer service, thank you for speedy process

Matthew E.
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Svetozar G.
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Nidhi P.
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Brent O.
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Alvaro U.
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Alvaro U.
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Thanks again!

Greg S.
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David E.
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Christina M.
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Kris B.
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Nothing. The employees at the Palatine location were wonderful.

Susanna M.
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Mark B.
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Alvaro U.
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Ronald T.
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The staff was excellent, some of the tie down ratchets were sticky, needed wd40 The trailer handled great Couldn't be more pleased

David R.
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A great job was done explaining the process as well as the contract. Easy pick-up and return. The radio in the truck didn't seem to be working, which was the only downside.

robert M.
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Dimitri K.
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Joseph P.
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Thomas B.
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Charles R.
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Jessica S.
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Incredibly friendly and knowledgeable staff! They made this move much easier and less stressful.

Joseph M.
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Serjio V.
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Great Customer service.

Jnel H.
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Emily was absolutely fantastic! She is a true gem! U haul is lucky to have her!

Alvaro U.
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mike Z.
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Noe S.
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Jordan K.
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This uHaul location was fine. The UHaul in Lincolnshire (Industrial Drive) was terrible. The guy behind the counter (8:45am 1/25/20) was incredibly mean and did not care about our issue at all. We booked at this location and our trailer was not there. He didn’t even care and wouldn’t make eye contact or help amend the situation. I wouldn’t recommend that location to my worst enemy. Fuck that guy.

Sidney E.
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Kim S.
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Steve G.
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Palatine location very helpful and friendly. Was easy to rent

Al D.
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Customer service was excellent and it's a nice clean store.

Dmytro F.
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Please setup a kind of board sign on entrance to parking. We missed right entrance first time and it was a bit complex to turnaround on Dundee and return to the location. With that, really excellent experience! Good truck, welcoming staff, easy checkout and checkin.

Sara R.
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I have not had the chance to frequent many other U-HAUL locations, but the Palatine location is one of the BEST RUN businesses I have encountered, period. The customer service is beyond compare and the entire process was so efficient. Your after hours return process was so easy. Keep up the good work. Emily and Chris are rockstars!

mike Z.
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Thanks for great service

mike Z.
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Thanks ! Great service

Mark G.
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Staff were well informed, pleasant and quick to get me on my project.

Robert J.
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TOM W.
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Jose R.
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Benjamin V.
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Dan A.
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Keep up doing what your doing, GREAT CUSTOMER SERVICE.

Larry L.
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The 3 different people I worked with at this location were very knowledgeable, professional and helpful. I highly recommend this location!

Victor G.
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Everything was great. I've rented from here a few times now. If I could ask to have the windshields cleaned a bit better as it causes difficulty for nighttime driving. Thank you! ??

William S.
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Andrew K.
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Trailer was dirty during pickup, but was cleaned up upon request. The only reason I give it 4 stars instead of 5 is for the online check in process. Bottom line, I put my credit card info online, but I am asked for CC at the counter, which is pointless and redundant. Also, during online check in, I am asked for the insurance on the trailer, then again at the register the same redundant question. Please fix it

Marquis S.
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Joseph Z.
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Electronic app to check truck in would not confirm address and would not complete checkout procedure.

Marcin N.
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Everything is GOOD Thank you for Great service

Kurt C.
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Marcin N.
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Great people

Kurt C.
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Got charged 2 days and a service fee for an 8 hour rental. I will be contacting my credit card to cancel payment and will work it out using the bbb.

Dimitri K.
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Dimitri K.
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Dan A.
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Tom W.
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Great people and process. Thank you

Omkar D.
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hermelinda A.
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Leonid G.
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Julio M.
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Nothing.....The Staff is Excellent and very Professional. I have ALWAYS rented in this location (Palatine IL on Dundee Rd) because of every staff member I have encountered in all my years of using UHAUL.

Richard P.
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Mark N.
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Everything worked out well.

Lee R.
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Arnold J.
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Great customer service

Chad R.
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Jeremy B.
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David S.
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harold B.
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Keep doing what you are doing.

Bruce E.
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Joe was kind and friendly and very helpful. His customer service was definitely a 10/10.

Robert B.
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everything went Great

Frank H.
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Andrew S.
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Lawrence B.
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James K.
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Lauren N.
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Donald B.
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The location is very hard to get into and out of with a piece of rental equipment.

Debra M.
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Andy H.
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David C.
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i was totally pleased with my experience

matthew P.
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DAN R.
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Clean truck and excellent service

David N.
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John C.
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Eric M.
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Julie C.
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Andrey D.
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It was really good service, and lightning fast.

Lucian S.
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Ronald S.
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Everything was totally perfect. Everyone was kind and helpful. Thank you!

Mary W.
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When I went to this location to reserve a truck,+ I was told that there would be strapping belts in the truck. On the day I went to pick up the truck, I was told that you had to purchase the strapping belts and they didn't even have them in stock. I was never told up front that their was a .79 mileage charge. I am hearing impaired and wear hearing aids. When I was picking up the truck, I could not hear the man helping me and I told him that I couldn't hear him and that I wore hearing aids. Normally people will then speak louder. My daughter was with me and she said he actually spoke softer from then on. I was never able to hear him. Just a bad experience in general at this location.

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