Overcharged for mileage. Rate was supposed to be $1.19 per mile and I got charged $1.39 per mile. Also I was told that insurance was required when it is optional.
RHONDA GCustomer Reviews for U-Haul of Perrine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was forced to buy insurance when I didn’t want to bc it’s a new policy at this location.
JAIME LVery good customer service and equipment.
ERIC LPerhaps the manager, Caroline, can be retrained or relegated to a less significant role. Sometimes people simply don't want to handle difficult customer issues, or they're too tired to make it a priority. Reflecting back on our conversation, I note that Caroline's continued interruptions, deflection, and escalation, caused what could have been a simple misunderstanding, to spiral into an utter frustration for me, as a customer. She spent more time trying to debunk what I was saying, rather than listen to actual words being spoken. I'm sure that as I was speaking, she was simply waiting to make her reply, versus actively listen. She also spent more time talking and stating things emphatically and with much confidence, as if she was the one who had engaged in the original conversation being disputed. Instead of listening and allowing me to explain, she spent time defending and lecturing on things she was ignorant of. Then, she attempted to pull up my previous rental to somehow establish her point. Little did she know, I was referring to rentals that I had made in the past, using other rental companies such as Penske, Enterprise, and Hertz. However, she was so quick to ASSUME that my examples were referring to my experience with Uhaul alone. Regardless, I had to remove myself from the conversation, and contact Uhaul customer service directly, where I had better help. I called back to inform her that I was handled much better by the 1800 number, and that she could have done a better job in the way she handled my situation. Once again, she tried to deflect. At no time did she offer an apology or even recognize that unfortunate things occur, which could lead to verbal misunderstandings. She was a rather insufferable person to be working in such a position. On a good note, the gentleman who handled my rental truck, was a very nice and pleasant person to deal with. Although the truck had a tire light on, at the time of checkout, he quickly filled up the tire and had me on my way without a problem. I would only recommend this location if someone were to find themself in a complete bind, and was also able to make a reservation around the manager. I typically only leave good reviews, but this interaction forced me to speak up. By the way, I had to ask Caroline her name a few times before she finally decided to give it to me.
Judith AThe trailer bounced around way to much while towing it. It was very stressful
LINDA CStaff made drop off quick and easy!
MATTHEW WNothing, your Perrine team was great.
WILLIAM BGreat customer service and were very quick to get everything I needed
JOSEPH HFast professional service! I wouldn’t change a thing!
Jeffrey NExcellent location, inventory, and professional staff.
DANIEL TThe person initially contacted was not aware of the inventory but another employee was there and immediately corrected the problem. She was very helpful and courteous. She and the person at the return made the experience good.
ALLEN CI have rented several times from here and have never had any issues.
JOSEPH RHorrible. The customer service advisor was not helpful at all! She was busy working on the computer, was blunt and said go outside and leave the key! She did not explain the return process in detail and was not helpful or courteous. And to top that, I was OVERCHARGED for 75 miles @ $1.00 a mile of which I DID NOT DRIVE, in fact I was under the alloted miles Karen gave me as she confirmed when I called Karen to confirm my odomoter numbers upon renting and returning which proved I did not drive ANY extra miles over my allotment. I called this Perrine location to file a complaint and get my $75 back but this same advisor told me she could do nothing because her manager was not there but would call me when she returned. SHE DID NOT! So I was forced to contact the main Uhaul phone number to file a grievance. And what was the result even after having to do that? Uhaul ONLY refunded $42.67 - NOT the overage of $75!!!! So it is not enough that Uhaul gets paid to rent, they also falsify your mileage to make even more money!!! I will not again rent from Uhaul!
Law RBest uhaul manager
JULIO CThe trailer was missing the latch that holds the ramp
LAZARO DReceiving staff were rude and lazy. Made me back up trailer in tight corner while they stood in the shade. They barely talk, and when they did were short and rude. The lead person had his face covered and I couldn’t hear or see if he was talking.
ANGEL CEntire customer service and equipment was perfect
Angel TGood
Alex AVery bad and not a Clear and proper communication from Uhaul staff wrong confirmation of reservations and location equipment and trucks. This location was not the one given to me For my reservation . On June 9 early Monday it was a nightmare .
CLAUDIA LNothing from this rental - all went extremely smoothly.
JOHAN VMiss Caroline Jessemy helped us tremendously on our move. She’s a great employee you need 100 of those.
JOHN BCaroline Yessimy is the best manager. How she treats her employees and of course customers!! She needs a pay raise for sure
JOHN BAsked about compensation due to the AC being broken, all they said is they would note the account.
Robert HGreat and very helpful.
JENELLE RThe location, people and everything is very cleaned
OLIVER TTo whom may concern, they will screw you on the Sunpass easy pass on the highway even if you have an account, U-Haul will steal and charge you more money than normal, which is a big problem. How much do they steal from customers? They like to blame the sound pass people, but it’s actually them because when you rent a car, you can add it to your account and you save money.
NOEL Gvery busy location but all worked out just fine
STEPHEN NThe lady who helped me was awesome
FRANCISCO MI was charged extra when I turned a trailer in on the due date. The guys at the store told me I was all good and then I was charged after the fact with no heads up.
ANDRES BEveryone is very helpful
LAZARO DThe technician install the lights and connected the chains but did not secure the ball for the trailer and the trailer came off. I would say you need to do better training. Just glad that nothing happened.
BRUCE FNatalie served me, and I was very satisfied. I had never rented a U-Haul before, so it was my first time, and I didn't think it would be so easy, both the pick-up and drop-off processes. In just a few minutes I was driving, and to return it, I just had to hand over the keys. My experience was 100% positive.
LEONARDO CSmooth return of a 26-ft truck and two 6x12 trailers
RICHARD EThe staff was very kind and knowledgeable. The only problem is that there is no customer parking space and cars were blocking others cars that were trying to get out and in.
Judy LThe trailer was great. Thank You.
KEVIN SExcellent service. In and out in 15 minutes. Return was even easier and faster with no hassel.
GUILLERMO BThe staff was welcoming and extremely helpful.
GARY QThe customer service could dramatically improve. I had a request for additional mileage and the person at pick up (Caroline J) argued with me and told me it was my fault. She tried to blame me for picking the wrong return location. If a customer is clearly telling you they calculated the mileage and door to door it’s the exact amount quoted and know they will need extra miles, then give a courtesy and allow additional miles. On top of poor customer service, the transmission was going on the truck I was given so I could barely shift the gears or take the key out of the ignition when putting the truck in park. I have rented from U-Haul many times and this was absolutely the worst experience I have ever had. I will think twice before renting from them again and especially from this location and you should too.
LINDSEY TThe lock 🔒 jammed quite a bit. It may have been rusted/wear and tear. At return, I could not open it to lock the back.
Pedro T1. The App is not working properly. Tried checking in with it at the location and got the message that "I was in the wrong location". 2. Check-in at the counter worked, although there was a collosal waste of time when she called State Farm to confirm my policy would cover. 3. Returning the car took ages. Location looks grossly understaffed in that area.
John SThe clerks were pleasant, explained things of importance with a smile
VALERIE MManager was very professional and efficient resolving wrong initial miles calculations.
RAUL RAcknowledge all customers if they are waiting. No preferential acknowledgement or communication if someone enters who speaks spanish.
paul sGreat service and very accommodating
RICHARD RNothing your service was great Thanks You!!!
WILLIAM MGood service and equipment.
BRUCE BAll Excellent, thanks
Carlos GExcellent customer service!! The staff was very friendly and helpful!!
Luis SGood customer service. I didn't feel or see anything that needed to be improved. Thank you for a Good Service.
Miriam FThey charge $70 for a cleaning fee it’s absurd
JONATHAN GHorrible experience. charged too much, charged 3x
JULIANA YExelente experience with this team. I loved 😍
ANGEL GShould come with full tank of fuel.
JAMES Sentirely my fault for not going back in and complaining about gas gauge indication being slightly off but i traveled a total of six miles and somehow had a gas surcharge a little over $7 - it was obviously wrong to begin with
MANUEL RThe customer service wasn't there
JUAN FOnly thing to pass on is when told of 4 days to return I replied it would be longer, 6-7, they said I would have to pay the additional time. I agree with this. However, the Johns Island SC drop off was not informed it would take me longer and they sent out messages and listed the trailer as potential stollen. No harm to me, but a note in the contract may have avoided Johns Island Team from trying to track me down …
FRANK IThe only problem the computers are way too slow, and never enough people in the front to help when there’s a line of customers….
NOEL GExcellent service
WILFREDO HEmployees need better training
Julieth VNothing, was perfect
ERNESTO TBasically nothing staff is very professional and know what they are doing. Always had problems at other locations my hats off to the Perrine Florida location
WILLIAM Kgdfshng
Rafael G | Overall ExperienceI used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.
Keri A | Overall Experience