Customer Reviews for U-Haul of Perrine

Rating:

3.0

To whom may concern, they will screw you on the Sunpass easy pass on the highway even if you have an account, U-Haul will steal and charge you more money than normal, which is a big problem. How much do they steal from customers? They like to blame the sound pass people, but it’s actually them because when you rent a car, you can add it to your account and you save money.

Rating:

4.0

very busy location but all worked out just fine

Rating:

5.0

The lady who helped me was awesome

Rating:

3.0

I was charged extra when I turned a trailer in on the due date. The guys at the store told me I was all good and then I was charged after the fact with no heads up.

Rating:

5.0

Everyone is very helpful

Rating:

3.0

The technician install the lights and connected the chains but did not secure the ball for the trailer and the trailer came off. I would say you need to do better training. Just glad that nothing happened.

Rating:

5.0

Natalie served me, and I was very satisfied. I had never rented a U-Haul before, so it was my first time, and I didn't think it would be so easy, both the pick-up and drop-off processes. In just a few minutes I was driving, and to return it, I just had to hand over the keys. My experience was 100% positive.

Rating:

5.0

Smooth return of a 26-ft truck and two 6x12 trailers

Rating:

5.0

The staff was very kind and knowledgeable. The only problem is that there is no customer parking space and cars were blocking others cars that were trying to get out and in.

Rating:

5.0

The trailer was great. Thank You.

Rating:

5.0

Excellent service. In and out in 15 minutes. Return was even easier and faster with no hassel.

Rating:

5.0

The staff was welcoming and extremely helpful.

Rating:

1.0

The customer service could dramatically improve. I had a request for additional mileage and the person at pick up (Caroline J) argued with me and told me it was my fault. She tried to blame me for picking the wrong return location. If a customer is clearly telling you they calculated the mileage and door to door it’s the exact amount quoted and know they will need extra miles, then give a courtesy and allow additional miles. On top of poor customer service, the transmission was going on the truck I was given so I could barely shift the gears or take the key out of the ignition when putting the truck in park. I have rented from U-Haul many times and this was absolutely the worst experience I have ever had. I will think twice before renting from them again and especially from this location and you should too.

Rating:

5.0

The lock 🔒 jammed quite a bit. It may have been rusted/wear and tear. At return, I could not open it to lock the back.

Rating:

3.0

1. The App is not working properly. Tried checking in with it at the location and got the message that "I was in the wrong location". 2. Check-in at the counter worked, although there was a collosal waste of time when she called State Farm to confirm my policy would cover. 3. Returning the car took ages. Location looks grossly understaffed in that area.

Rating:

5.0

The clerks were pleasant, explained things of importance with a smile

Rating:

5.0

Manager was very professional and efficient resolving wrong initial miles calculations.

Rating:

3.0

Acknowledge all customers if they are waiting. No preferential acknowledgement or communication if someone enters who speaks spanish.

Rating:

5.0

Great service and very accommodating

Rating:

5.0

Nothing your service was great Thanks You!!!

Rating:

5.0

Good service and equipment.

Rating:

5.0

All Excellent, thanks

Rating:

5.0

Excellent customer service!! The staff was very friendly and helpful!!

Rating:

5.0

Good customer service. I didn't feel or see anything that needed to be improved. Thank you for a Good Service.

Rating:

1.0

They charge $70 for a cleaning fee it’s absurd

Rating:

1.0

Horrible experience. charged too much, charged 3x

Rating:

5.0

Exelente experience with this team. I loved 😍

Rating:

5.0

Should come with full tank of fuel.

Rating:

3.0

entirely my fault for not going back in and complaining about gas gauge indication being slightly off but i traveled a total of six miles and somehow had a gas surcharge a little over $7 - it was obviously wrong to begin with

Rating:

3.0

The customer service wasn't there

Rating:

5.0

Only thing to pass on is when told of 4 days to return I replied it would be longer, 6-7, they said I would have to pay the additional time. I agree with this. However, the Johns Island SC drop off was not informed it would take me longer and they sent out messages and listed the trailer as potential stollen. No harm to me, but a note in the contract may have avoided Johns Island Team from trying to track me down …

Rating:

5.0

The only problem the computers are way too slow, and never enough people in the front to help when there’s a line of customers….

Rating:

5.0

Excellent service

Rating:

2.0

Employees need better training

Rating:

5.0

Nothing, was perfect

Rating:

5.0

Basically nothing staff is very professional and know what they are doing. Always had problems at other locations my hats off to the Perrine Florida location

Rating:

1.0

El día de 02 /19 /2024 en horas de la tarde rente un trailer en esta locación las personas que te hacen entrega de los vehículos que rentas son. Personas mal entrenas para este trabajo te ponen a esperar te contestan de mala gana y te hablan de los artículos o vehículos como si uno fuera un experto.en mi orden rente una bola o conector el cual la persona que me estaba atendiendo me dio 2 de inmediato le dije que estaba equivocado y le regrese el otro.al dia siguiente de la entrega el mismo sr de mala gana ,mala manera me dijo deje eso ahí tirado etc no me recibió nada sin darme cuanta una de las partes se quedó en el vehículo y a los 15 minutos regrese y se lo entregue al sr que estaba revisando. Horas más tarde se comunico alguien con migo diciendo que yo me había llevado el hitch y que en la cámara se veía que no loentregue le explique que yo había regresando y ni si quiera tuvieron la delicadeza de devolver la llamana y decirme que se habían equivocado..la verdad alguien. Debería estar pendiente de estos casos para dar un mejor servicio y experiencia

Rating:

5.0

Great service

Rating:

2.0

horrible customer service by the attendant at the counter in time of need.

Rating:

1.0

My initial reservation was for 2 days but the movers and I only needed it for 5 hours! An absolute dumpster fire of errors and incompetence. Was quoted and saved the quote for 93.66 and got there to sign the agreement and get to moving and the price turned to 140! A quote is a word/expectation that I agreed to when entering my card info for reservation. This place couldn’t figure out how the online reservation got to the price but I had to force them to honor it. Then asked to park my car and they said go “go find a grassy patch” like I am not the customer paying his paycheck! Kind of a problem when someone is coming to rent a vehicle and there is no place to park their car. This is an obvious oversight. Upon return after traveling 3 mi total they charged me for 10 miles and for gas! Thank goodness I took a pic of both starting mileage and gas and upon return! Then didn’t even open or use the bag of furniture blankets but since I reserved them and paid upfront, the manager said I could not be refunded it because it was there and paid for even if you didn’t need them! May want to consider retraining and a program/process review at this location. -Casey Ouellette

Rating:

2.0

Customer service experience was great. Douglas was very courteous when I returned the vehicle. My issue is more corporate policy. How is that I have to scan my own license, take pictures of the truck, and then get scared 10 different ways when I decline the insurance. After this experience, you have opened the door to a competitor. My next rental will be with someone else. Let’s see if everyone is racing to the bottom.

Rating:

1.0

Big scam, as soon as I received the invoice I noticed that they were charging about 159.00 when all the charges were supposed to be 49.00. I contacted the brunch and spoke to a person by the name of Nataly who after reviewing the invoice advised that a fee had been charged in error as they thought the furniture dolly had not been returned which it was, and that a manager will review the invoice, fix it and resend it. Nothing was done, I have disputed the transaction with my bank and reported this issue. I also have a Garmin Tracker that shows I driove 7 miles from point A to B and on the invoice that are charging 4 gallons for fuel.

Rating:

5.0

Great service all around !!

Rating:

5.0

I showed up at 7:40 in the morning thinking they opened at eight but they open at nine. The employees came in soon after and found me she let me in around 820. I had already done the registration on the app. She got me finished quick with the paperwork. Some other guys helped me outside hook it up and I was out of there in 20 minutes. They were super helpful and very friendly excellent employees when I came to return it, I saw the same lady. She helped me out again and check me out via a handheld device and I was out of there in 10 minutes very great experience. The employees were incredible. I don’t remember her name, but she was a slender black female, and she deserves recognition cause she was very helpful and helped me even before the store was open. excellent representative of the U-Haul brand

Rating:

4.0

The truck I rented had issues with the loading ramp which was problematic when we were trying to move. It would be helpful if the unit was checked out better when it had been returned. That said, I rent from the location often and it was an isolated event. The manager handled the situation in a professional manner.

Rating:

5.0

Keep up the great work

Rating:

3.0

The employee that was there when we went to return the van at 5:10 was rude and wouldn't help us with the return we had issues with the app

Rating:

5.0

Location has significantly improved. Adequately staffed. Rental process fast. It does help to go there during off-peak demand hours.

Rating:

5.0

Excellent

Rating:

5.0

Our customer service agent was excellent. She was friendly, professional, and very efficient in a busy store. However, the truck we were given, was really beaten up – had a big gash in the back and lots of scratches and dents around the body. That being said, it didn’t hinder our particular errand.

Rating:

5.0

Nice easy and fast

Rating:

5.0

Perfecto

Rating:

5.0

Según mi experiencia, por primera vez, seguir trabajando como lo están haciendo.

Rating:

5.0

Everything is good

Rating:

3.0

Not the friendliest customer service. Mask on, no eye contact.

Rating:

5.0

The truck had not been swept out but that was taken care of right away when I said something. The truck also made sounds like it was going to shut off when I first drove it. It was a sputtering sound. That went away after a few miles.

Rating:

5.0

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