I had a bad experience with your meals.Station road store and this store more than made up for it. I have run from them several times and they are all very courteous and helpful and more than willing to try and accommodate my needs. They are the best
KATHLEEN PCustomer Reviews for U-Haul of Rancho Cordova
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not get her name by the woman who assisted me checking the truck back in was wonderful and very nice. She asked for feedback on the truck which I gave regarding the grease and wipers. She handled the check in process for me so I could be on my way.
MATTHEW HRude unhelpful staff.
Kathryne BI absolutely LOVE this location. Armando has a great team working for him and they always deliver. I've been a client for over 8 years. I rent almost weekly and I've never had an issue at this location or any honestly. Thank you for excellent service!!
MELISSA KDid not drop vehicle off at this location was dropped at 111 wills rd in roseville as per roadside. Contract was changed without someone calling to tell me it was changed
Michael BExcellent Customer service
MOHAMMAD MThe staff has always been very helpful and professional. I have made my last 3 moves with U-haul at this location. I have appreciated the logistics department with each move that, naturally, did go entirely as planned and required several changes. The onsite staff has always offered good advice and helped me decide which equipment would best suit the job, along with always being friendly. The equipment has always been clean, well maintained and in good working condition. It was especially important this last move from CA to WA. Thank you to all who helped make it possible!
PAULA CHaving used 5 different uhaul locations across NorCal over the last year, some purchased by me some purchased by coworkers, I am happy to report that this 11351 Pyrites location is hands down the best I have used. Service was VERY FAST, which is great. Truck was ready and accessbile, easy to leave and easy to return, people were smiling and cheerful, and parking my personal vehicle was easy as well. The gentleman that checked me out was swift and cheerful, and Katie who checked me in helped me returning my unused goods. Katie especially brightened my day after a day full of hard work. I will only use this uhaul location from now on.
JERED JGreat service. They got me in and out.
Marcus Pubject: Dispute Regarding Final Invoice – Truck Rental on September 28, 2025 Dear U-Haul Customer Service, On September 28, 2025, we rented a 15-foot truck from your company. Upon reviewing the final invoice, we noticed several discrepancies that require correction: 1. The invoice recorded the starting mileage as 139,538, while the actual odometer reading was 139,572. This error resulted in an additional charge of 33 miles. 2. At the time of pick-up, the fuel level was only sufficient for approximately 13 miles, even though the rental agreement indicated a fuel level between one-quarter and three-eighths of a tank. 3. Upon returning the vehicle, the fuel gauge showed one-quarter full, with approximately 10 gallons of fuel remaining—more than the amount provided at pick-up. 4. The actual mileage driven was 220 miles, but the invoice shows 253 miles, which again reflects the same 33-mile discrepancy that should be refunded. 5. An additional fuel charge of $11.05 was applied, which must also be refunded. Furthermore, at the time of pick-up, I specifically requested a truck with lower mileage and in cleaner condition, as we were transporting fresh flowers for a major ceremonial event in San Francisco. Despite the availability of several suitable vehicles, my request was denied. If the assigned truck had developed a problem, it could have caused serious and irreparable harm to the event. Please note that we have photographs and documentation supporting all of the above points. We respectfully request that you review this matter and issue the appropriate refunds without delay. Thank you for your prompt attention. Sincerely, MD Tehrani
MOHAMMAD Dthey provided what I wanted and the expected time that I wanted I returned the truck right as they were closing and the amount turned out exactly as the estimation showed within $3 dollars!!
LEE SExcellent service! Both picking up and dropping off.
CLARENCE SI received great service and a very nice 15 foot truck for my rental. The Rancho Cordova center provided the exact size truck I needed, as the location I needed to go could not accomodsdate a larger truck. Sharon, and Amado and Amado staff were very polite when interacting with me. They were also understading of the my anxiety about moving and let us see the truck before the rental. Mark T from El Dorado Hills, Ca Rental on Sept 12-14 2025
MARK TService was very slow. One person at counter note at picking up and on the return. Six - 8 customers in line. I finally unhitched the trailer , got tired of waiting !!
RICARDO BGentleman who waited on us was fantastic.
CYNTHIA WNothing. The p/u location needs to confirm equipment is ready for safe rental.
SHERI BThe customer service was outstanding!
RICK LYou have a living saint working for you at the Pyrites location. He was the only employee on duty! there was a customer filling 10 propane tanks and about 4 customer in line to rent trucks. Your employee was calm, patient, friendly, and even smiled and thanked me for my business and wished me a good day. You need to give this man a raise.
Mark SSharon at the pick up location was really great to work with. She resolved any issues quickly and answered all me questions with patience and great customer service.
MARCIA RGreat experience from start to finish. Amado was great the tech was fast and efficient
Manuel VThis was my second rental at this location and each time was great! Sharon M. was an amazing help. Her vans are clean and very taken care of. She made moving for me easygoing. Highly recommend this location
Adrielle PPrep the car properly. No washer fluid. Gas tak 3/8 full.
LEE HThe U-Haul representative, Tristan, was very helpful. The trailer was great and made our move much easier. Thanks!
BRYAN JExcellent customer service at this location.
DANIEL BFriendly employees. Good equipment
MARK LI found the truck to be under what I expected. Plus I rented it for 7 days and was quoted mileage at .78 cents a mile and was charged 1.09. Misrepresentations all around. Plus I added one day at the end and the charge should have been $20.00 for one day and I was charged $99 plus. I’m not happy nor will I rent from there or recommend it to anyone. Get it in writing!!
SUSAN PFull bag of dry cement was in the trailer with additional cement powder and rocks on the floor of the trailer. The most horrible situation when working on a time crunch to pick up brand new furniture before they closed only to find out I had to clean the trailer and pay the warehouse guys $40 to help and dispose of the cement. This was also a serious safety concern as the trailer was very unstable driving from the U-Haul to the furniture store. Considering the heavy bag of cement and additional rocks was in the very back by the trailer doors this could have caused a serious accident as the trailer was bouncing around. This was not the case when I dropped it off empty. The employee that hooked up the trailer was in training so needless to say I was very concerned that he hooked it up correctly.
MANVIR SGood service thank you and easy
Janeth ZSharon has been an excellent manager..very professional w/ her hands on approach style to the customer is what makes her above the rest.
OLIVER FNeed waiting room!!
Paul BI did not drop off at this location.
OLEG TNice promt service!
KEVIN MI left my seat cushion in the truck. I was not notified to pick it up and now it is too late.
DEBORAH CSharon Macias was so helpful in alleviating the issue created at the original UHaul pickup location. Thank you Sharon for being so kind and helpful!
JOSHUA AThe gentleman who assisted me was great! His assistant was also great back in September of 2024.
STEVEN NAssistant manager was so helpful, friendly and helpful.
TIYANA CThe appliance dolly was not in the truck. It was difficult to get this location to find one for me. This is the second time this has happened (2 locations). This should not happen!
MARK OI met the store manager, he was very nice nice and professional, All thanks to him.
MARION CHave more equipment on hand so that I don’t have to go to another facility to pick up a furniture dolly, not the fault of staff. Customer service was excellent. He was very knowledgeable and curteous.
BARBARA WVery accomoting staff from checking of wirings to changing pickup schedule up to returns.
VINCENTPAUL AVery helpful but very,very , busy i would say, they could use a little help and deserve it!
WILLIAM HThe vehicle had not been wiped down when it was rented to me. It was dirty on the dashboard. Seats were fine. It needed to be wiped down.
KENNETH WMy second time here and both times I had a positive experience.
Debbie CTrain the employees better. Don’t let trainees hook up heavy equipment alone.
EMILY WBe kind a customer. It is not acceptable service.
HYUNG PEverything was handled in a fast, friendly and efficient manner. I cannot think of anything that needs improvement.
TABB WLove this location! They provided everything I needed and more. Amado’s customer service is top tier!!!
KIRA AAbsolutely top notch staff!!! Friendly, knowledgeable, really good people whom were awesome yo work with
John DMore help for Amado, the Manager.
ROBERT TMaintenance: Hood latches not locked. Number of blankets miscounted.
LARRY KLong wait time on a Saturday morning with only one person working the front office. During the summer kids are moving out of their dorm n apartments and families are also moving at end or beginning of the summer months, so recommend staffing accordingly.
Phi NMore customer chairs in waiting area.
Steve AExcellent customer service.
Edmundo FGreat customer service and equipment, thank you again! I'll be back for more rentals
Lucca LStay awesome and courageous!
IRENE II listed that the personnel wasn't helpful only because they weren't able to help because they were by themselves.
Aaron CThe general manager was very nice and had great customer service. Best experience at a u haul location. Give this man a raise.
Joseph RGreat customer service
TIMOTHY SExcellent customer service⭐⭐⭐⭐⭐
YVONNE HVery professional people there. Fast and efficient.
CYNTHIA MStaff took care of me fast and had me on my way.
DANNY FWhen I sat in the truck it was filled disgusting cigarettes smell. like someone smoked cigarettes in the truck prior. Maybe the people (owners) should add air fresheners to the truck for next customer. I wouldn’t be coming back to this location.
MANPREET S