Sharon at the pick up location was really great to work with. She resolved any issues quickly and answered all me questions with patience and great customer service.
MARCIA RCustomer Reviews for U-Haul of Rancho Cordova
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience from start to finish. Amado was great the tech was fast and efficient
Manuel VThis was my second rental at this location and each time was great! Sharon M. was an amazing help. Her vans are clean and very taken care of. She made moving for me easygoing. Highly recommend this location
Adrielle PPrep the car properly. No washer fluid. Gas tak 3/8 full.
LEE HThe U-Haul representative, Tristan, was very helpful. The trailer was great and made our move much easier. Thanks!
BRYAN JExcellent customer service at this location.
DANIEL BFriendly employees. Good equipment
MARK LI found the truck to be under what I expected. Plus I rented it for 7 days and was quoted mileage at .78 cents a mile and was charged 1.09. Misrepresentations all around. Plus I added one day at the end and the charge should have been $20.00 for one day and I was charged $99 plus. I’m not happy nor will I rent from there or recommend it to anyone. Get it in writing!!
SUSAN PFull bag of dry cement was in the trailer with additional cement powder and rocks on the floor of the trailer. The most horrible situation when working on a time crunch to pick up brand new furniture before they closed only to find out I had to clean the trailer and pay the warehouse guys $40 to help and dispose of the cement. This was also a serious safety concern as the trailer was very unstable driving from the U-Haul to the furniture store. Considering the heavy bag of cement and additional rocks was in the very back by the trailer doors this could have caused a serious accident as the trailer was bouncing around. This was not the case when I dropped it off empty. The employee that hooked up the trailer was in training so needless to say I was very concerned that he hooked it up correctly.
MANVIR SGood service thank you and easy
Janeth ZSharon has been an excellent manager..very professional w/ her hands on approach style to the customer is what makes her above the rest.
OLIVER FNeed waiting room!!
Paul BI did not drop off at this location.
OLEG TNice promt service!
KEVIN MI left my seat cushion in the truck. I was not notified to pick it up and now it is too late.
DEBORAH CSharon Macias was so helpful in alleviating the issue created at the original UHaul pickup location. Thank you Sharon for being so kind and helpful!
JOSHUA AThe gentleman who assisted me was great! His assistant was also great back in September of 2024.
STEVEN NAssistant manager was so helpful, friendly and helpful.
TIYANA CThe appliance dolly was not in the truck. It was difficult to get this location to find one for me. This is the second time this has happened (2 locations). This should not happen!
MARK OI met the store manager, he was very nice nice and professional, All thanks to him.
MARION CHave more equipment on hand so that I don’t have to go to another facility to pick up a furniture dolly, not the fault of staff. Customer service was excellent. He was very knowledgeable and curteous.
BARBARA WVery accomoting staff from checking of wirings to changing pickup schedule up to returns.
VINCENTPAUL AVery helpful but very,very , busy i would say, they could use a little help and deserve it!
WILLIAM HThe vehicle had not been wiped down when it was rented to me. It was dirty on the dashboard. Seats were fine. It needed to be wiped down.
KENNETH WMy second time here and both times I had a positive experience.
Debbie CTrain the employees better. Don’t let trainees hook up heavy equipment alone.
EMILY WBe kind a customer. It is not acceptable service.
HYUNG PEverything was handled in a fast, friendly and efficient manner. I cannot think of anything that needs improvement.
TABB WLove this location! They provided everything I needed and more. Amado’s customer service is top tier!!!
KIRA AAbsolutely top notch staff!!! Friendly, knowledgeable, really good people whom were awesome yo work with
John DMore help for Amado, the Manager.
ROBERT TMaintenance: Hood latches not locked. Number of blankets miscounted.
LARRY KLong wait time on a Saturday morning with only one person working the front office. During the summer kids are moving out of their dorm n apartments and families are also moving at end or beginning of the summer months, so recommend staffing accordingly.
Phi NMore customer chairs in waiting area.
Steve AExcellent customer service.
Edmundo FGreat customer service and equipment, thank you again! I'll be back for more rentals
Lucca LStay awesome and courageous!
IRENE II listed that the personnel wasn't helpful only because they weren't able to help because they were by themselves.
Aaron CThe general manager was very nice and had great customer service. Best experience at a u haul location. Give this man a raise.
Joseph RGreat customer service
TIMOTHY SExcellent customer service⭐⭐⭐⭐⭐
YVONNE HVery professional people there. Fast and efficient.
CYNTHIA MStaff took care of me fast and had me on my way.
DANNY FWhen I sat in the truck it was filled disgusting cigarettes smell. like someone smoked cigarettes in the truck prior. Maybe the people (owners) should add air fresheners to the truck for next customer. I wouldn’t be coming back to this location.
MANPREET SSharon helped me with this reservation. She was friendly, helpful and competent. Could not have asked for better customer service.
Robert BAmado and Tristan went above and beyond for this install. I came in stating i was literally asking for the impossible and these gentleman stepped up. I would have been ok with a no for this instance because i understood the situation. I couldnt have been more satisfied. I hope they get the recognition they deserve.
ERIC PDirt, tree bark etc left in an open type trailer.Had to thoroughly clean it out so would blow around and get all over my stuff - not happy about that - figures - every time I don't inspect completely !
TIMOTHY WFast service
Mabvuto KCeaser is a great uhaul agent
JEREMIAH Gstore executive is very nice honest and helpful. Mobile app seems to be not mature. response is very poor. This store doesnt have mobile signals but the free WIFI provided but not strong. U-Haul could facilitate the stronger internet wifi facility would be useful as we do the bookings online and at store if we are not able to access thru mobile it's delays the process.
SRINIVAS PEverything was seamless. I reserved the trailer online, picked it up and everything went great. The employees were also amazing! I'll be sure to use this location again if I need to.
JAMES FThank you Amado!!
DANIEL TExcellent service
GEORGE CGreat job! Great experience!
ANDREA KI love this location so much I go outta my way to rent from them. No improvements needed.
JENNA RThe staff here were amazing. On that alone I would recommend this location over any other in the area.
TERRANCE BBest location I’ve been to and easier uhaul experience I’ve ever had.
Amanda BI let the clerk know about the gas cap and he just shook his head in disbelief.
KYLE A