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ROLF KCustomer Reviews for U-Haul of Rancho Cordova
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sharon helped me with this reservation. She was friendly, helpful and competent. Could not have asked for better customer service.
Robert BAmado and Tristan went above and beyond for this install. I came in stating i was literally asking for the impossible and these gentleman stepped up. I would have been ok with a no for this instance because i understood the situation. I couldnt have been more satisfied. I hope they get the recognition they deserve.
ERIC PDirt, tree bark etc left in an open type trailer.Had to thoroughly clean it out so would blow around and get all over my stuff - not happy about that - figures - every time I don't inspect completely !
TIMOTHY WFast service
Mabvuto KCeaser is a great uhaul agent
JEREMIAH Gstore executive is very nice honest and helpful. Mobile app seems to be not mature. response is very poor. This store doesnt have mobile signals but the free WIFI provided but not strong. U-Haul could facilitate the stronger internet wifi facility would be useful as we do the bookings online and at store if we are not able to access thru mobile it's delays the process.
SRINIVAS PEverything was seamless. I reserved the trailer online, picked it up and everything went great. The employees were also amazing! I'll be sure to use this location again if I need to.
JAMES FThank you Amado!!
DANIEL TExcellent service
GEORGE CGreat job! Great experience!
ANDREA KI love this location so much I go outta my way to rent from them. No improvements needed.
JENNA RThe staff here were amazing. On that alone I would recommend this location over any other in the area.
TERRANCE BBest location I’ve been to and easier uhaul experience I’ve ever had.
Amanda BI let the clerk know about the gas cap and he just shook his head in disbelief.
KYLE ASharon M. was everything you would want in customer service! Thanks to her I would recommend this location to anyone!!
Jerry HNo need for improvements Armando was great!
TONI WThe check out process could be more clear.. overall.. it was a great experience!
GALA WI am a disabled vet amputee. The gentleman that was on duty, both at pick up and drop off, went above and beyond to make the experience as easy as possible for me. It was obvious he truly cared. He should be cloned and given a raise!
Paul GLet us know what time you close and about after hours self return for vehicles.
JIMMY BGreat customer service! Positive attitude!
THOMAS LAll good
MICHAEL RTotally rude lady. Didn't know her job and tried to make it so we would get charged for half.dozen pad, she said we keep them. We rented those, and have never kept them. The gas marked was off. Truck was almost empty and they marked 3/4 full. Lady was also on a personal phone call. Just was snotty, rude, and could care less. I was also charged 2x for boxes. We were transferred there because Mills station did not have the 25'truck. Just the worst.experience. I had added drivers, and.lady that I had to be there and she would allow this one time. Retrain and then Fire her if she can't do the job requirements.
LORETTA BThe cargo van, that I rented, was clean, and full of gas.. Your staff was friendly, courteous, and the Rental procedure was easy and fast.
JERRY YGreat service
MICHAEL HExcellent service at this location as always!
LEONIDAS AThe truck appeared clean but after getting on the road some trash was found in the door handle and holders. On check in trucks where stacked up out to the street, I was asked to try to maneuver around a semi trailer coming out. Then the employee said they would complete the check in and took over.
TAMMY AI have rented u hauls in the past and i was dreading the experience. Moving is stressful and the gentleman who helped was kind, engaging and helpful. Unfortunately, i did not get his name as we were preoccupied but my transaction number is 706059. I want to say how quickly and efficiently he helped my father and I getting the truck.
ALEXANDRA CNeed some parking for customers. Even the single handicap parking space was used by a U-Haul truck. I don’t like parking in the street.
Frank CThe staff wear very accommodating and the van was perfect.
DAVID HGood customer service. Plus a fast process to drop off and pick up the truck.
JOHNNY JI did not rent anything from U-Haul and I wish yall would stop letting others use my account.
Joe RAll super!!
MYKOLA HEveryone very friendly
JORGE LI like the manager
THOMAS JVery well run business
STANLEY AThe man I worked with was excellent. I asked to change the reservation from my son to me. He did it quickly and efficiently. He was friendly and helpful, made the experience of renting a vehicle very pleasant.
KATHLEEN CStaff is professional, polite and knowledgeable.
Robert TOnly thing is I over estimated the mileage and was told I was going to get a refund I have not received a refund yet!
Cheryl SI had interaction with two people at this location. One of them was the general manager who was excellent with customer relations and processed the rental extremely quickly. He was a pleasure to deal with. The other person not so much.
MONICA DThere are other UHaul locations close to my business but I choose this, one because it's the best!
JENNA RWhat a great manager. He is nice and friendly got me in and out so fast that I was like that's it's. First time hauling. Thank you
BO LCheck in online saves huge amount of time, staff and GM very polite.
Kenneth SI was in the store alone, two employees came in to do “something” and no one said a word to me. Not “someone will be with you soon” nothing. It makes a difference to be acknowledged, just saying.
TAMMY AAmado H at this location was very helpful and provided excellent customer service.
Janelle AOur in-store service rep (at Pyrites Way in Rancho Cordova, CA) was great. We really appreciate his customer support.
Genet HI thought everything was perfect
JOHN SI can’t answer above questions as I never went to this location above. U-Haul truck and trailer had to be towed away from my destination. So the above doesn’t make sense. Should have option to say N/A.
Amanda GThe uhaul 24/7 is difficult to understand. When I returned the truck, I followed the steps and then was chewed out by an employee for dropping the keys in the drop box instead of giving them to her. But the app said to drop in the box. And there was no employee around until I dropped the keys in the drop box.
JOSHUA GMore employees to help customers. There was only 1 employee at the 3 stores we went to.
Caryn FNothing
PETER CRecommend for location only. Truck was really dirty, was overcharged for miles. Fortunately I took pics before leaving the lot, still waiting for refund
JAMIE TTHe morning I arrived to pick up my rental truck the store was not open and I had to wait for about an hour until someone arrived. With that said...the staff that finally showed up went straight to work and were absolutely amazing. They took accountability and got everyone waiting all squared away. My schedule for that day was thrown off but the later than planned start and I ended up having to rent the truck for another day but when I returned the truck the two employees who were there made everything GREAT! they took care of me and went above and beyond with legendary customer service. Well done!!!! This level of customer service will make me a loyal customer of yours for life. Thank you for all your help with my big move.
JAMES KReally friendly, efficient service. This location has consistently been great. Thanks for the easy rental!
DAVID FI have no improvement comments. My rental experience went as well as it should have. Thank you very much to Amado!
DENNIS DAll was good 👍
MICHAEL RBetter experience in Rancho Cordova, but still super inconvenient, considering the reservation was not ready to plan.
MELANIE AThe traction light came on 10 times witch caused the cruise control to turn off very frustrating. Had to stop and turn truck off to reset the light.
JARRETT BThat was my first experience and I am really happy thank you so much. Everything was perfect.
SAYEDSEFATULLAH MNo clear instructions, truck was not accessible and gas was not in accordance with what was on the contract.
MAEQUINNE M